SUMMARY:

• Over 8 years of experience in Testing and Quality Assurance of the Web-Based, Client-Server and effective use QA and Testing practice, strong knowledge all the phases of SDLC and strong knowledge of software testing (Functional, Integration, Performance, Quality Metrics).
• Experience in defining Testing Methodologies, writing and executing Test Plans and Test Cases, Verifying and Validating Web based e-commerce applications and Documentation based on standards for Software Development and effective QA implementation in all phases of Software Development Life Cycle (SDLC).
• Proficient in managing in all Quality assurance testing cycle from Test planning to Defect tracking and managing Defect life cycle. Analyzing bugs and interacting with development team members in fixing the defects.
• Agile Management and Software Development with Extreme Programming
• IVR Interactive Voice Response Experience.
• Extensive experience in manual testing of software applications. Experience writing and executing User Acceptance Testing (UAT) Test scripts.
• Strong experience in performing Unit, GUI, Functionality, System, Performance, UAT, End-to-End and Regression tests
• Expertise in creating the Manual suite for Function and Regression tests
• Experience in creating Requirements Traceability Matrices.
• Proficiency in Bug reporting and Error documentation
• Excellent team player with good communication and interpersonal skills
• A multi-task-oriented, intuitive team player that places high values upon detail and accurate adherence to high quality standards.

VISA STATUS: US Citizen

EDUCATION:

Bachelor in Science

COMPUTER CERTIFICATIONS:

Microsoft Certified Professional (MCP) and
Microsoft Certified System Engineer (MCSE)

EXPERIENCE:

Confidential, Newark DE
Sep 2010 – July 2011
QA Tester

Bank of America is a full-line Credit Card Services and banking firm. It provides international corporate financial services for more than two million businesses conducting transactions in 190 countries.Validating accounts with different FICO Score. Adding, updating customer information customizing based on the age, salary, state address, income source etc for both individual and joint accounts.

Responsibilities:
Responsible for Functional, Regression, UAT Testing.
Used Quality Center 10.0 to executed scripts and Re-Testing.
Worked in the Credit Technology department used application OMNI
Creating, updating and validating Bank accounts for both Joint and individual accounts ensuring that they meet Bank of America Quality standards.

Confidential, Wilmington DE
May 2010– July 2010
QA Tester

21st Century is part of the Farmers Insurance Group of Companies®, the third largest personal lines insurer in the country. 21st Century Insurance and Financial Services specializes in providing customized auto insurance for each and every customer.

Responsibilities:
Responsible for Functional, Regression, UAT Testing.
Performed manual, ad-hoc, functional, integration, User Acceptance Testing (UAT) on the web-based application.
Used Quality Center 9.2 to executed scripts and Re-Testing.
Executed the test scripts and raised defects as necessary.
Used Quality Center 9.2 to enter Defects and map them to appropriate Test Cases
Communicated issues to the test lead and verified the defects

Confidential, Wilmington DE
Feb 2009 – December 2009
QA Tester

Barclays Bank is a leading bank in credit card operations and some of its partners include LL Bean, US Airways, Barnes and Noble. Worked as a QA tester in providing testing for the LL Bean acquisition and US Airways Projects

Responsibilities:

Reviewed the Feature check lists submitted by the Development team for completeness
Created Test cases for all the Features going in for that web release
Updated the test cases based on the recommendations from the development team
Used Quality Center for creating test cases
Prepared test data for the test cases such as creating the accounts using web apply
Conducted manual testing of the applications
Made sure the links navigate to the correct page and verified the content as per the Business requirement specifications
Verified the account information is displayed correctly on the web pages
Conducted cross browser testing using various browsers such as Internet Explorer, Netscape navigator, l\\\'opera and Firefox
Conducted IVR testing and verified the message and content.
Executed the test scripts and raised defects as necessary.
Communicated issues to the test lead and verified the defects

Environment: Mercury Quality Center, MS office, Java, JSP,IE , Firefox

September 2008 – December 2008
Confidential,Wayne, PA
QA Tester

NAVTEQ creates the digital maps and map content that power navigation and location-based services solutions around the world including automotive navigation, NAVTEQ maps provide a highly accurate representation of the detailed road network including up to 260 attributes like turn restrictions, physical barriers and gates, one-way streets, restricted access and relative road heights.
Lead TDD (Test Driven Development),

Responsibilities:

• Performed TDD (Test driven data development), Functional Black Box
Regression testing and UAT testing initiatives
• Worked exclusively on Samsung project which uses Navteq online GPS to find road directions and mapping to places.

• Testing process involved daily test activities through Agile Scrum ‘stand-up’ meetings.
• Validated Test Scripts using both excel sheet and Quality Center
• Refereed to Business requirement documents for validating the functionality while testing the application and to verify the application is developed according to the business requirements specifications.
• Communicated with test leads and developers to define the scope of testing
• Logged in defects found while testing the applications
• Performed UAT regression testing after the defects were fixed.
• Performed cross browser agile testing.

Environment: Quality Center, Bugzilla, MS Office, HTML, ASP, JSP, Internet Explorer, Fire Fox

December 2007 – May 2008
Confidential, Newark DE
Project: MORE
QA Tester

Bank of America is a full-line Credit Card Services and banking firm. It provides international corporate financial services for more than two million businesses conducting transactions in 190 countries. Worked in the consumer lending department, processing and validating different loan applications, which includes Auto Approval Apps, Primary Referral with co-applicant, Referral without co-applicant and Auto-declines and Validating them ensuring that they meet Bank Of America Quality standards.
Bank of America is an organization which specializes in providing Agile management and software development methodology consulting and coaching to large financial services organizations.

Responsibilities:
• Prepared test plans as per the business requirements Document (BRD)
• Reviewed User Requirements, Use Cases and Detailed Designs to develop Test Cases
• Performed (UAT) User Acceptance testing exclusively in an Agile environment.
• Performed regression testing on Manual scripts using Quality Center (QC)
• Created and Added Test cases and validated in the application
• Replaced fixed values with parameters, to check the functionality of the application with multiple sets of data.
• Tested the whole application for Broken Links
• Tested entry and exit criteria for the application screens and checking their contents
• Tested the application for browser compatibility using Internet Explorer (IE), Netscape Navigator
• Interacted with developers to resolve application defects
• Reported defects in the application under test (AUT) generated due to the failure of Checkpoints, Error messages, System messages or User messages.
• Tracked defects, which include adding defects, repairing open defects, testing a new build of the application, and analyzed defect data using Quality Center
• Specified testing requirements using Quality Center that describes in detail the needs to be tested in application and provided the test team with a foundation on which the entire testing process is based.

Environment: Quality Center 8.2, Windows NT, Java, J2EE, HTML, JSP, DB2, VB Script, IE Windows NT/XP, Internet Explorer, Netscape, SQL.
Bank of America is into personal banking, investment banking, and mortgages.

August 2007- September 2007
Confidential, Barnegat, NJ
QA Tester

As a QA tester at MEDICAP Pharmacy I worked on their online web based Integrated Drug Information System. This Application was designed to store drug information data in to database, which was made available particularly for Pharmaceutical Companies. Other features of this application include maintaining records for drug availability from a variety of manufacturers, interacting with other dealers companies and providing efficient dispensing and pricing etc. Periodic reports were also generated by the application for various levels of management for decision and control purposes. The integration project used an extensive repository of drug information and provided means for efficient dispensing and pricing of drugs in pharmacies all over the country.

Responsibilities:

• Understand the requirements and test plan and develop test scripts using Quality Center.
• Participate in all phases of testing life cycle from test planning to test case execution.
• Performed IVR Interactive Voice Response testing of the application.
• Performed execution of test cases manually to verify the expected results.
• Performed User Acceptance Testing to access a company’s database via a telephone touchtone keypad or by speech recognition, after which they can service their own enquiries by following the instructions.
• Performed IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to precede. This IVR system can be used to control almost any function where the interface can be broken down into a series of simple menu choices.
• Participate in weekly status meetings and bug review meetings to discuss bugs with developers.
• Reviewed functional and technical requirements
• Created test cases/scripts based on functional requirements documents.
• Executed test cases in and reported defects into Quality Center.
• Performed regression testing on multiple loan processing applications

Environment: Quality Center 8.2, Windows NT, Java, J2EE, HTML, JSP, Oracle 9i, VB Script

November 06 – April07
Confidential, Cincinnati, OH
QA Tester

Liberty Mutual Insurance, a leading diversified group of companies and is one of the top ten providers of auto insurance in United States. Agency Information System AIS is a web application, which facilitates their agents to get a fast quote online, originate a policy and service an account. For existing policyholders, you can submit the most common endorsements online, including adding or deleting drivers and vehicles, changing an address, adding coverage, and more. Agents have a readily accessible way to view important individual policy details, including billing information, payment information, driver, vehicle information and claims history.

Responsibilities:

• Involved in assisting the team in the preparation of test plan.
• Prepared test cases according to functional requirements.
• Perform GUI, Functionality, Integration, Regression and UAT
• Was involved in manual testing of the application.
• Reported bugs to defect tracking tool test director.
• Communicate with the Business Users to define the scope of testing.
• Interact with developers to resolve the defects found while testing the application.
• Was involved in User acceptance testing of the application with end users

Environment: Java, Oracle, SQL, XML, Test Director / Mercury Quality Center, Windows, MS-Office.

May 06 - October 06
Confidential, North Wales, PA
QA Tester

Project: iLearn

Icon clinical is a Global Pharmaceutical company with establishments’ world wide .Icon is into Strategic drug development, Bioinformatics, Animal Health, and Medical Writing Icon as a part of Quality Initiative provides training to its employees to keep them updated and compete with the ongoing needs in pharmaceutical industry. As a part of this Quality initiative Icon developed a software ilearn by which its employees can benefit by enrolling in required courses online and also get online training from instructors. Worked as a QA Tester and involved in testing different aspects of this application. The entire iLearn application project was under Agile environment.

Responsibilities

• Involved in preparation of test plan and assist the team members
• Review the test plans and requirements from the URS , FRS documents
• Involved in the preparation of traceability matrices.
• Create detailed Test cases and review them thoroughly.
• Involved in writing and re-writing test scripts and performing Regression testing of the application which was under Agile environment.
• Manually executed the Test Scripts
• Logged in defects into Icon defect tracking system
• Worked closely with the senior tester and Project Manager and discussed the scope of testing activities.
• Participated in weekly meetings conducted and discussed the defects with other members of the team and developers
• Was involved in extensive documentation to ensure Quality Control
• Involve in testing the application compatibility for various browsers.
• Actively participated in organizational meetings and welfare initiatives of Icon
• Worked in a Pharmaceutical environment which is a GCP, GLP, ISO 9000 Quality Standards organization.

Environment: Icon defect tracking system, HTML, JAVA, IE 6.0, windows, MS -OFFICE

August 04 – January 06
Confidential, Barnegat, NJ
SQA Tester

As a QA test engineer at MEDICAP Pharmacy I worked on their online web based Integrated Drug Information System. This Application was designed to store drug information data in to database, which was made available particularly for Pharmaceutical Companies. Other features of this application include maintaining records for drug availability from a variety of manufacturers, interacting with other dealers companies and providing efficient dispensing and pricing etc. Periodic reports were also generated by the application for various levels of management for decision and control purposes. The integration project used an extensive repository of drug information and provided means for efficient dispensing and pricing of drugs in pharmacies all over the country.

Responsibilities:

• Understand the requirements and develop test plans, test cases and test scripts using Test Director.
• Participate in all phases of testing life cycle from test planning to test case execution and automation.
• Performed IVR Interactive Voice Response testing of the application.
• Performed execution of test cases manually to verify the expected results.
• Performed User Acceptance Testing to access a company’s database via a telephone touchtone keypad or by speech recognition, after which they can service their own enquiries by following the instructions.
• Performed IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to precede. This IVR system can be used to control almost any function where the interface can be broken down into a series of simple menu choices.
• Plugged GUI and Bitmap Checkpoints to check whether the objects meet the requirements.
• Parameterize the scripts to run them for varying test data.
• Participate in weekly status meetings and bug review meetings to triage the bugs with developers.
• Developed automated test scripts defining Scenarios to test the performance, security and reliability of the application.
• Log and track defects using Test Director.

Environment: Windows NT, Java, J2EE, HTML, JSP, Oracle 9i, VB Script, Quick Test Pro 8.2, IE 6.0, Test Director 8.0.

March 02 – August 04
Confidential, Dayton, OH
SQA Tester

Med Cost is a claims company. It identifies the over paid claims by the Insurance Company to the hospitals. I was involved in testing various modules of the application.
This project was to develop application for the clients to enable them to access the services of the company such as adding a new dispute, finding the status of the dispute, file generation and File retrieval

Responsibilities:

• Involve in Design, Development and Execution of test plans, test cases, and test procedures of quote and new business models of MAI application.
• Work on Automation testing and manual testing for different states on quote and New Business models.
• Create detailed Test cases for each functionality and automate them using Win Runner.
• Save Win Runner scripts in Test Director. Schedule the scripts for Regression testing to run overnight.
• Work with development team to ensure testing issues are resolved by providing defect reports.
• Wrote and updated VB scripts in QTP expert view and analyzed the Test Fusion report to check for application failures.
• Prepared QTP data tables importing the stub test data, maintained in excel format.
• Mainly involve in Integration, functional testing and Validation of each version release.
• Write and test SQL statements and PL/SQL Procedures
• Run performance tests using Load Runner to identify bottlenecks.
• Involve in testing the application compatibility for various browsers.
• Involve in automated testing as a team member.

Environment: Test Director, and Load Runner, Windows NT 4.0, JavaScript, XML, Client Soft and SQL Server 6.5, ASP.