Quality Control Analyst Resume
Katy, TX
EDUCATION
Bachelor of Business AdministrationMajor: Management Information Systems
Minor: Management
Objective: To provide HP PPM Consulting, Openlink Endur Development, Testing and Production Support, Network Design and Security Services and IT Audit Services to Clients on a Corp-to-Corp Term
Technical Skills
Application Installations and Configuration:
- Openlink Endur (Oil and Gas Trading Platform): 2+ years - Application, Environment and Infrastructure Support; includes Endur Installations, Upgrades, User-Administration, APM (Active Position Manager) Installations, TPM setup (Trade Processing Management), Service Manager Setup and Configuration, Endur Grid Server setup and Integration, Citrix application server setup, Citrix Presentation Management Console, Third party application integration with Endur (Testing and Change Management Tools) - HP QTP (Quick Test Professional), HP Quality Center. Other: QTP-SAP Integration
- Endur Environment and Infrastructure Management: Custom Build/Development Support, Custom Object Deployment, Endur Change Management, Endur Environment Creation and Management (Dev, Test, Staging, Production) - Advanced knowledge of the Technical Delivery of Openlink Endur
- HP PPM - 6+ years - (Enterprise Project Management Software): Installations, Upgrades, Configuration and Customization - Deploying processes for client centric Investment Lifecycle Management Systems: Demand Management, Project and Portfolio Management, Financial and Asset Management
Database Programming:
- SQL, PL/SQL (Oracle 9i, 10g)
DBA Experience:
- MS Access, MySQL, DB2, Oracle 9i, 10g; largely responsible for managing Schema Objects (Tables, Indexes, Views), experience creating and working with functions, stored procedures and triggers, successfully implemented data warehousing initiatives / procedures
SDLC Management:
- Project involvement in all phases of SDLC; requirements gathering, analysis, design, construction, testing and deployment, Gantt Chart & Milestone Development, Data, Process & Object Modeling, Database Normalization (De-normalization), UI Prototyping, Flowcharting & Documentation, Project Management methodologies, Process Automation, Enhancements & Testing; currently working to acquire PMP certification
Experience
May 2006 - Confidential, Houston, TX
Current
System Implementation and Configuration Specialist
Primary Focus Areas:
Industry: Energy Trading; specialist in Openlink Endur Technical Administration, Implementations, Environment and Infrastructure Management.
Industries: All e.g. Financial Services, Manufacturing, Oil and Gas etc…; speclialist in HP PPM Installation and Configuration (Enterprise Project Management Software)
Specialist in CA Clarity Developer Installations (Enterprise Project Management Software)
- Experience installing, configuring, customizing and upgrading packaged HP PPM (ERP solution formerly Mercury ITG) and CA Clarity Project and Portfolio Management solutions
- Performed upgrades from the following HP PPM versions: 5.5, 6.0, 7.1, 7.5, 8.0 and 9.1
- Solid understanding of the HP PPM data model enabling key clients to customize, integrate and implement solutions using the following modules: PPM Demand Management, Change Management, Time Management, Project, Resource, Program, Portfolio and Financial Management - now proficient in all areas
- Involved in 5 full lifecycle implementation of HP PPM - all modules (Rio Tinto Alcan, the Hartford Financial ETS, Shell Trading, LexisNexis) and 1 lifecycle implementation of CA Clarity (Accenture - Internal Group)
- Used HP PPM to provide project management oversight to Alcan during it's recent acquisition and to centralize processes between business units and external software vendors for the Hartford Financial
- Managing and providing ongoing support for 5 AO (Application Outsourcing) client instances e.g. BP, LCR, Penreco, Rio Tinto Alcan, including on instance shared between multiple mid-sized companies
- Specialized in 'requirements-specific' process development, enhancements, and re-engineering of packaged ERP solutions
- Involved in all phases of the SDLC (requirements gathering, planning and analysis, design, construction, implementation and testing) working as an Analyst, Developer and Consultant
- Proficient is Project Management techniques and methodologies - working to acquire PMP certification
- Undertook project planning initiatives and performed feasibility studies for solutions, utilizing our company delivery methods, 'SWOT', 'What-If', 'Cause and Effect', Impact and Software Vendor Analysis to support client proposals
- Frequently working with distinct clients to gather business requirements and converting requirements into specifications that can be quickly tailored using existing configuration tool or through the creation of sub-programs
- Designed UI prototypes to guide and manage project scope, as well as mitigate project risk and ensure a successful implementation
- Utilized SQL and PL/SQL to develop, customize and test solutions
- HP PPM Customizations - Development of Functions, Procedures, Triggers, packages, custom tables, integrations through Database Links, PPM Front End customizations
Feb 2006- Confidential
May 2006 (Formerly New Century Financial (NYSE: NEW)) Houston, TX
Empower Plan Analyst /PL/SQL Developer / Programmer Analyst
- Configured Empower software to manage Loan Plan Availability and Pricing based on user-defined inputs
- Performed HP PPM Configuration and Customization - Demand Management, Time Management, Project Management (integrated with Empower)
- Creating user 'centric' processes to automate manual tasks and streamline Operations Management
- Programmed PL/SQL Scripts (Oracle 8i functions, procedures, triggers) to implement loan plan requirements, determine pricing, enforce business rules and customize business processes to enhance operations
- Managed Schema Objects (tables, indexes, views and tablespaces)
- Enhanced database structure through normalization (de-normalization)
- Performed Unit and Regression Testing to manage plan migration from Development to Production (Including Empower Upgrades)
- (Empower Only) Developed marketing criteria, post selection prompting and processingRules, rate tables, pricing adjustments, max loan tables, max ltv (loan-to-value ratio) tables and eval-stat-matrices to enforce plan guidelines
- Implemented 2-3 mortgage plans a week including on-going changes to existing plan requirements
- Familiar with mortgage industry standards and best practices
Aug 2005- Confidential (working Freelance)
Dec 2005 Quality Control Analyst / Data Modeler / Data Analyst
- Performed testing and enhancement of XML-Based Content Mgt. System
- Designed e-commerce processes and prototypes for Student Registration System
- Developed database table structure to administer Health and Group Benefits
- Created "self-serving" web-based processes to enable employees to change person data or plan preferences
Jan 2005- Confidential, Houston, TX
June 2005 Set-Up Configuration / Quality Assurance Analyst
- Performed requirements gathering & documented specifications for client-specific HRIS Systems Implemented systems internally to enable easy BPO Administration (Business Process Outsourcing)
- IT Governance - HP PPM Configuration and Customization - Demand Management
- Configured system components to administer Employee Health & Group Benefits, 401K and Payroll for clients including Waste Management, the Metaldyne Corporation and the Williams Companies
- Experienced working in an IBM Mainframe environment (AS400, i-series)
- Familiarity with Mainframe tools like ADB2 (to interact with DB2 Database), TSO, CISC, ISPF and IOF
- Developed test plans (control matrix) to evaluate system access, functionality and transaction processing
- Maintained client-specific databases with over 40,000 users
- Responsible for Unit, Acceptance, Integration and Regression Testing
- Carried out testing of mainframe applications, client web interfaces and batch processes
- Executed test cases to determine system performance & breakages
- Wrote SQL to manage data clean-up & automate manual processes
- Documented process analysis to standardize responses to workflows
- Carried-out internal SOX Compliance testing (ITGC Domains: Program Development, Program Change, Computer Operations (Transaction Mgt.) and Access to Programs and Data)
- Provided testing and documentation for SAS70 Audit
July 2003- Confidential, Austin, TX Dec 2004 Systems Developer/ QA Tester / Database Administrator
Prepared feasibility study and system specifications for .com venture Developed front end prototypes and database structure (MySQL) Performed data modeling and normalization (de-normalization) Managed offshore development of website functionality Created test conditions to validate front & back end interaction Compiled SQL queries to create transaction reporting modules Integrated real-time payment processing (Verisign) Responsible for quarterly financials and site maintenance Devised marketing strategies to reach appropriate target markets