SUMMARY

• A highly talented and accomplished Information Technology professional with 12 years experience in quality assurance testing of client/server and web-based applications.
• Functionality, compatibility, reliability, exploratory/ad hoc, load/stress, usability, installation, security and related test methodologies.
• Develop, implement and assess Quality Management Systems that are ISO 9001:2000 and SEI CMMI complaint
• Experienced in testing of web application, client-server, network, multimedia, and database, educational and related projects on Windows operating systems.
• Mentor, coordinator and leadership roles in creation and execution of QA and testing processes, test strategies and plans, bug documentation and regression, and bug tracking system development. Managed QA Team and participated QA in all project meetings
• Strong understanding of healthcare business operations
• Familiarity with XML, SQL, EDI, CSV Data Formats
• Utilized Citrix Server, HTTP and Web Services protocol to performed load and system testing
• Exceptional analytical abilities and excellent verbal and written communication skills

TECHNICAL EXPERIENCE
Operating Systems: Windows 95, 98, 2000, NT, XP, Vista, 2010, DOS, UNIX, Linux, Mainframe, and Macintosh 
Languages: C#, C, C++, HTML, DHTML, Java,JavaScript, XML, SQL, Visual Basic, Fitness, 
Tools/Databases QTP, Win Runner, Load Runner, Test Director, Silk, Rational Robot, Rational Clear Quest, Quality Center, Object Oriented Analysis and Design (UML/RUP), XML Tool, FTP, CS-90, Oracle, Access, SQL Server, MySQL, Cold Fusion, Visual Group Planner, ERP,  Windows Communication Foundation (WCF), Team City 6.5.x, JIRA 5, SharePoint Server  2010, MS office communication 2007 R2, Toad for Oracle Expert version 10.6.1.3,  Crystal Reports 13.0, MSMQ, J2EE, .NET Framework, XML, Agile 
Hardware: HP-9000, PCs 

PROFESSIONAL EXPERIENCE

Senior QA Analyst April 2012 –Present 
QA Consultant- Confidential is a leading global provider of integrated freight forwarding and logistics services, providing a full range of standard, specialized, and value-added B2B services on a global scale.

• Develop test plan and maintain test matrix based on development completions and project timelines
• Develop overall test approaches for releases and collaborate with team to resolve problems
• Involve in writing test scenarios, test cases for all the projects
• Perform system testing on all EDI transactions
• Responsible for executing project test plans, managing timelines and milestones, and ensuring deliverables are implemented on schedule
• Managed the timeliness and progress of a solution\'s development, testing, and implementation by working closely with internal IT and technology partners

Environment: JDK 1.6, J2EE 1.3, Eclipse3.5, JSP 1.2, Web Services , JavaScript, XML,HTML, Ajax, Oracle 10g, PL/SQL, Serena, SQL Navigator 

Confidential October 2011– March 2012 
QA Claims Analyst
Project: Confidential

• Developed test plan and maintain test matrix based on development completions and project timelines
• Worked collaboratively with Development, and the Business to ensure a quality release of Total Payment 5.0
• Managed a variety of test environments, including physical machines, permanent ESX virtual machines, and temporary Lab Manager virtual images
• Utilized Agile/Scrum testing process and participate in release planning activities related to User Story grooming and estimation
• Performed functional, system, regression, usability and back-end testing on various internal web applications
• Developed detailed Test strategy and Test plans from functional specifications for web applications. Worked closely with developer to ensure features achieve desired level of quality
• Worked with other members of the scrum team to define in Jira and estimate in hours all of the Sub-Tasks needed to test each User Story, including tasks to create test plan/scripts, testcase peer review, test execution, and demo offunctionality to the owner for User Story
• Reviewed requirements for episode management rule bundles and query the database to review the claims and cases to ensure the rule code was designed correctly
• Performed back end testing along the ETL

Technology Used: .NET Framework 4.0, XML, JIRA, Share Point, Windows Server 2008 R2, Toad, MS SQL Server,, Web Services 

Consulting for Confidential Jan 2011– Sep 2011 
Project Leader

• Responsible for initiating, managing and implementing cross-functional programs/projects
• Provided the leadership skills necessary to control the execution of the project tasks
• Delivered project artifacts and shares responsibility and accountability with the Team for the successful delivery of the entire project
• Developed testing plan and maintain test matrix based on development completions and project timelines

Technology Used: MS SQL Server, Visual Basic, HTML/JSP, XML, Quality Center, Citrix Server, Web Services 

Confidential, NY Sep 2010 – Dec 2010 
Senior QA Test Lead
Developed a thorough understanding of the operations and functions of the 1800Flowers.com family of brand and shared service applications

• Communicated with Project Managers, Systems Architects, Systems Analyst, DBA\'s and Software Engineers to gather requirements for testing and develop estimates for testing execution
• Developed testing plan/schedule and maintain test matrix based on development completions and project timelines
• Constructed Test cases and Test scripts, sets up and configures servers, the definition of automation metrics, execution of detailed runs and collection/analysis of results
• Conducted test execution, cross browser support and tested ecommerce, shopping cart, mobile
• applications (Blackberry, IPhone)
• Maintained and supported the quality and overall integrity of the test data
• Managed and coordinated with the offshore team for completion of project tasks

Technology Used: .NET, Microsoft SQL Server, HP Quality Center, Mercury Interactive - Quick Test Pro, SharePoint, Citrix, AS400, HTTP, XML and Web Services 

Confidential, NY Sep 2008 – March 2010 
Senior Business Analyst
Worked with Amisys to QCARE (ATQ) conversion project - This project facilitatesQCAREtoacceptGHI EDI/OCR claims. HIP Claims along withEDI Transactions 270/271 and to make sure it follows5010 of HIPAA standards. The major role of the project is toloaddata from Amisys to QCARE (mainframe application used by Emblem Health) and Web Based Application, such as new Provider Contracts will be added, as well asMember (Enrollment) data,Claims data,Billing data,Benefits Sets,Pre-auth/Referral rules and performing UAT to all new/existing functionalities of thedata/History conversion and Loading Medicaid/Medicare Fee Schedules into QCARE.

• Gathered business requirements, designing and implementing business solutions for all projects
• Analyzed current business performance as it relates to claims processing systems and claims operations to facilitate process improvements
• Created business process and mapped requirements with the Traceability matrix
• Identified the scenarios based on business requirement and HIPAA compliance for each transaction such as 837(Claims) and 276/277 (Claim Status)
• Implemented the “HSS DRG for CMS and AP-NYS” software product to provide accurate DRG pricing for Inpatient claims
• Utilized IBM Mainframe – CICS and other key systems to verified data
• Ensured that all reimbursement rate schedules are appropriately administered and reviewed for appropriate DRG payment
• Managed test data - perform data analysis on test data requests; define, maintain and organize input and output data; develop/maintain quality repositories to establish and assure quality data integrity for IBM Mainframe environments
• Investigated and analyzes current processes and develops recommendations to improve system performance
• Interfaced with IS systems analysts and programmers to review and explain Claims System requirements as identified by the end-users
• Enabled EDI image and validated for Raw Data

Technology Used: Oracle, Visual Basic, Active Reports, J2EE Oracle, HTML/JSP, MS Access, JAVA, Visual C, Acrobat, Web logic 9.2, 10.1, Web Sphere 6.1, IBM Mainframe, XML

Confidential. Boston, MA Jan. 2008 – June 2008 
QA Lead/Manager
Worked with the Confidential., - provide information technology for the health insurance payer industry

• Gathered metrics and published test results for all software releases and service packs, developed test plans, defined and created test scenarios, executed test scripts, assessed test results against expected results, reported defects as directed and participated in and gathering metrics related to current software development lifecycle (SDLC) process.
• Worked at the direction of the QA Director, oversaw and directs the design, development, and implementation of test plans and the execution of tests for all TriZetto\'s products.
• Planned and directed the activities of the offshore test teams.
• Developed, implement and assess Quality Management Systems that are ISO 9001:2000 and SEI CMMI complaint
• Performed configuration management for a test environment.
• Managed testing work products in the Quality Center.
• Worked closely with Product QA, Product Management, Integrated Health Solutions and Product Development teams to facilitate resolution of errors, issues, and negative outcomes. Coordinated and conducted retesting as necessary.
• Supported all aspects of the testing of Trizetto ERP system, including defining Unit Testing scope, Integration Testing scope, Parallel Testing, Load Testing
• Tested healthcare/medical claim processing functions (auto-adjudication, batch processes, claim input/output records, file exchanges across multiple systems)
  Provided status reporting of team activities against the project plan.
• Created Project design and Developed documents and workflow for various test cases, which was used for automated testing using QTP 9.2 automated tools.
• Created an automation framework for QTP/BPT test scripts and managed automated test databases in maintaining automation environments.

Technology Used: MS SQL Server 2005, ASP. Net, XML, Quality Center 9.0, QTP 9.2, Load Runner 9.2, Team Track, Share Point, Content Editor, MS Outlook, COM, COM+, JavaScript, IIS, MS application server, Win Form Application 

Confidential, NYJan. 2007 – Dec/2007
QA Manager

• Involved in various stages of Software Development Life Cycle.
• Performed systems, functional, integration, regression, usability, ad-hoc, end-to-end, security, performance and user interface testing.
• Created SQL queries to extract data from a SQL database.
• Run performance tests against latest release using Load Runner 9.2.
• Utilized Quality Center to track quality assets and progress across releases and test cycles.

Technology Used: MS SQL Server, Visual Basic 6.0, HTML/JSP, XML, Quality Center, Load Runner 9.2 

Confidential., NY May 2006 – Nov. 2006 
Senior QA Lead Engineer
Confidential - Microsoft Solutions Provider and a premier provider of workforce management solutions. Valiant supplies comprehensive time & attendance, scheduling, payroll, Human Resource andbusiness process outsourcing solutions to more than 500 clients doing business in a wide range of markets and industries.

• Designed and built QA Test Strategy and Test Plan
• Supervised, led and mentored QA Team in test case planning, development, quality reviews and test case execution.
• Led QA team, improved QA best practices and QA process improvements
• Completed both Unit and System testing as needed and provided developer feedback at both an interface and code level on any problem discovered. Run C# and VB code with Visual Studio 2005 Team Edition.
• Performed end-to-end manual testing for human resource management, benefits, payroll and billing applications.
• Developed a testing plan and maintain test matrix based on development completions and project timelines.
• Utilized existing use cases and test scripts and worked with business teams to enhance use cases to develop data driven scripts via Quick Test Pro (QTP) for web / .NET and client server applications.
• Utilized Load Runner for performance testing and QTP for regression testing.

Technology Used: .Net, Visual Basic 6.0, Win Form Application, Microsoft Windows Distributed Internet Applications Architecture (Windows DNA), ASP. Net, VB .NET, COM, COM+, JavaScript, IIS, MS application server

Confidential., NY May 2004 – May 2006 
QA Analyst
Confidential., a leading provider of Web-based Human Resources solutions. 
Tested internet-based ASP application that allows clients to build and maintain dynamic, customizable web sites to facilitate employee benefit and Human Resources communication.

• Created Test Plans, Test Cases, and executed for a People soft Payroll and Time & Labor project.
• Managed offshore QA Team
• Setup Citrix Presentation Server to access application remotely from offshore facility.
• Followed up Bugs until Development fixes them.
• Compared in house products with people soft

Technology Used: MS windows 2003, SQL Server 2000 database. ASP.Net, Win Form Application, Microsoft Windows Distributed Internet Applications Architecture (Windows DNA), COM+, JavaScript, IIS, and MS application server

Confidential, NY Nov. 2000 – Apr. 2004 
E-Business Testing Systems Analyst

• Conducted quality assurance (QA) testing and associated applications of Empire websites, which was an interactive tool for members, providers, brokers and employers.
• Developed test strategies, test plans, scripts, and test cases.
• Implemented software quality processes and procedures.
• Performed analysis of multiple areas within the NASCO Processing System NPS
• Created, tracked, and reported on Change Requests (CR), using Rational Clear Quest.
• Utilized Rational Robot to create, modify, and run automated tests for numerous e-applications.
• Tested and debugged web based applications developed with the Rational Unified Process methodology
• Utilized IBM Tivoli OMEGAMON XE for Mainframe - CICS, IMS and other key systems to verified data
• Utilized Relational Databases such as Oracle 10g/9i and MySQL to validate test results

Technology Used: Oracle 8.0, Visual Basic 6.0, Active Reports, J2EE Oracle, HTML/JSP, MS Access, JAVA, Visual C, Acrobat, Web logic 9.2, 10.1, Web Sphere 6.1, IBM Rational Robot, IBM Tivoli OMEGAMON XE, XML 

Confidential., NY Jul. 2000 – Nov. 2000 QA Engineer

• Tested e-commerce applications for leading global infrastructure technology Platform Company. Also tested products such as stock quotes, weather reports, news, photos, and video.
• Utilized Win Runner to create modifies and run automated tests. Performed performance testing under load conditions using Load Runner.
• Tracked bugs through to resolution, and prepared bug reports.
• Arranged and coordinated test environment, including various browsers to test functionality of browser-based interfaces.

Technology Used: Windows 2000, Win Runner 6.5, and Load Runner 6.5

EDUCATION

• Bachelor of Business Administration in Computer Information Systems, Confidential College
• Certified training in .Net Framework, C#
• Project Management Professional (PMP) course