Quality Assurance Analyst ResumePortsmouth, NH - Hire IT People

Experience

July 2010 – May 2011 Confidential Portsmouth, NH
Quality Assurance Analyst

Develop and qualify new studies, including form and enhancement development, creating requested edits using VB Script, and issues tracking using Excel.
Assist with and work on all phases of projects including analysis of research requirements, design and configuration, development efforts with programmers, testing, documenting using Adobe Acrobat, Excel, Snag-IT and Visual SourceSafe, training and post-implementation support.
Provide customer support by primarily handling the company’s support email requests.
Compile, review, and continually update the company’s user instructions for the new version of the company’s proprietary software.

May 2009 – January 2010 Confidential Portsmouth, NH
Office Assistant

Coordinate day to day activities in the office, including scheduling conference calls, making travel arrangements for the Vice President and CEO/President, acting as liaison between company offices, and collecting and organizing documents to send between offices or clients.
Establish organization for files and research materials in a new satellite office setting.
Assist Vice President in tasks ranging from scientific operations to future marketing opportunities for the company.
Maintain and periodically reorganize the company’s research databases.

2005 – Present Confidential Newington, NH
Assistant Store Manager (2007-2009), Sales Associate

Oversee all store operations for extended periods of time while store manager is on medical leave.
Complete mandated projects regarding product layout and featured promotions as well as delegating tasks to accomplish the overall goal.
Prepare documents for monthly reviews, payroll, reports, and schedules to meet completion requirements and/or deadlines.
Fulfill responsibilities to New England region through organizing voicemail initiative ensuring all associates are effectively communicating via voicemail on a daily basis.
Assist in store inventory process at multiple store locations.
Interview prospective new hires and assist in ongoing training and associate development.

2005 – 2007 Confidential Newington, NH
Eyewear Consultant

Interpret prescriptions to make appropriate recommendations for customer’s lens options.
Follow company guidelines for consultative sales techniques to understand personal styles and lifestyle needs to link suitable product options.
Consistently achieve company goals in selling higher-quality products.

2003 Confidential Waltham, MA
Data Entry

Contribute to payroll process by interpreting designated information and converting it to graph and list form using Microsoft Excel.

2000 - 2004 Confidential Hudson, NH
Counterperson

Work successfully under strict time constraints.
Train new hires in accurately taking orders and timely preparation.
Complete opening/closing tasks counting product on display, confirming register amounts, and inspecting and cleaning equipment.

2001-2002 Confidential Nashua, NH
Columnist

Write regular feature articles describing Alvirne High School events and activities.
Follow publisher guidelines and meet deadlines.
Provoke community response over proposed graduation ceremony policy change.

Education
Confidential University

Skills/Computer Applications

Community Service