Summary:

• Highly competent resulted oriented IT/Telecom professional with over 10 years experience in the industry as fixed network customer support Engineer, Project manager and Software Engineer /Quality Assurance.
• Ability to learn new products and technologies in a fast paced environment as technology evolves.
• Worked on diverse International projects, developing cross-cultural Experience, ability to work effectively with diverse teams to ensure customer satisfaction.
• Green Card Holder

Technical Skill:

• Next Generation Network equipment including Soft switch, Media Gateways, Access Media Gateways , IADs, multimedia terminals and related protocols like MGCP, H.323, H.248, SIP, RTP, RTCP.
• PSTN Digital switching systems and Time Division Multiplexing protocols like CCS7, ISDN BRI and PRI, R2
• ATM, Broadband IP Multi-service and Optical Access networking.
• Networking: Familiar with routing protocols: RIP, IGRP, OSPF, DNS, TCP/IP, VPN, FTP, IP network design and WAN technologies,
• Telecommunication Billing and Mediation servers.
• OSS Network Management Servers and SNMP
• UNIX Solaris 10 and Linux operating system
• Desktop Applications - Microsoft Windows, Microsoft Office suite 2003,2007

Professional Experience

Sr. Software Engineer (QA)/Technical Lead - Confidential,
June 2005 – Nov. 2009

Job Role:

Software Test and Quality Assurance for Cisco VOIP solution, PSTN Gateway (PGW2200), Cisco Billing and Measurement Server (BAMS), Cisco Management Node Manger (CMNM) , Cisco Voice Services Provisioning Tool (VSPT) and Cisco Call Manager.

Accomplishments:

• Interfaced with Development Engineering, marketing, customers support teams, and partners to reproduce customer found software defects in a timley manner.
• Designed and documented new software releases, integration, stress, performance, and solution test cases.
• Executed test cases for new software releases and Patches amid tight deadlines.
• Authored,contributed to and reviewed Engineering and end user product documentation, requirements definition, functional specifications, test plans, product literature, trouble-shooting guides, configuration guides, command reference, and release notes
• Provided Remote and on-site product deployment support for projects with Key accounts like SPRINT, AT &T and Verizon.
• Technical lead for Cisco BAMS, VSPT and CMNM products.
• Test Case Automation for new features and Regression testing
• Provided Remote and on-site training for Junior Engineers, Technical support teams and customers.
• Online Defect logging, tracking and verification after resolution.
• Contributed to internal test processes improvement incompliance with GEM and ISO9001.

Senior Engineer/Fixed Network, Confidential,Feb 2001 – Jun. 2005.

Worked on the Huawei TDM and NGN solution including PSTN switch (CC08), Soft switch (SX3000), Universal Media Gateway (UMG8900), Access network gateways, Terminals (HONET, AMG, IAD, H.32/SIP phones) and iManager N2000

Job role.

Provide on-site Technical support services in equipment commissioning, Acceptance testing, customer training and Project management in fixed network products to clients worldwide.

Accomplishments

• Botswana (May – Dec 2001), Installation, commissioning and Acceptance testing of 10,000 lines of multi-service optical access network equipment and customer Training for Botswana Telecom
• Saudi Arabia (Feb– Jul 2002), On-site installation, commissioning, Acceptance testing of 350,000 POTS lines of optical access network and SPC digital switching system for Saudi Telecommunications and Customer Training.
• Ethiopia. (Sept 2002 – Mar 2003), Technical Project manager for Addis Ababa Bole international airport Optical Access network. Supervised installation, commissioning, acceptance testing and customer training.
• Shenzhen, china. (Apr - Oct. 2003), Overseas customer and Employee training in Narrowband and Broadband products. Laboratory equipment Hardware and Software function testing
• Nigeria (Nov. 2003 – Jul 2004), Technical Project manager for two Nigeria Telecommunications digital switching projects in Adamawa and Benu states providing, Hardware installation supervision, Performed software commissioning and Preliminary Acceptance testing, On-site customer training. New training centre equipment installation supervision and commissioning.
• Cote d’Ivoire (Aug - Sept 2004), Project manager, TDM switching project for Cote d’Ivoire Ministry of information and communications in Abidjan Cote d’Ivoire providing 3000 lines of Analog Subscriber Line and 500 Digital subscriber Lines.
• Thailand November (Dec 2004 –Jan 2005), Performed conformance and software function testing for soft switch and trunk Media gateway. Testing SIP, MGCP, H.248, MTP, ISUP and H.323 protocol for TT&T in Bangsai Thailand.

Systems Analyst/Training Manager, Confidential, 1996 – 1998.

Job roles and accomplishments:

• Maintained a corporate server and workstations running on Novell Netware.
• Systems analysis and development of software solutions for clients using C, C++ and Delphi
• Provided after sales server and Applications technical support to customers.
• Desktop Application Course material Design and delivery for Customers and Staff including Microsoft Office Suite, Adobe software products and computerize accounting.

Education

• Masters of Engineering (Computer Applications Major)