SUMMARY:

A Senior Quality Assurance Test Engineer with a wide range of experience. Able to work on own initiative and as part of a team. With proven leadership skills involving managing, developing, and motivating teams to achieve their objectives. Has dedication to maintaining high quality standards while meeting deadlines and schedules. Experience in several different industries, including:
- Taxes - Financial - Manufacturing (printers)
- Internet Shopping - Healthcare - Public safety

Skills:
Computer Languages: SQL; HTML; Visual Basic
Operating Systems: Windows 95/98/NT/2000/ME/XP/Vista/7; UNIX; DOS; MAC
Applications/Tools: VMware; MS Office; Adobe Photoshop & Reader; CDP; Various DDTS; CVS clients; Edifecs; VSS; Confluence; Toad (Oracle T/SQL); SQL Server Tools; MS/SQL; many in-house developed tools per companies
Databases/Servers: Team Track; PRTracker; SQL Server; Oracle; jBoss; MS Access; Goldmine
Automation: Flextool (HP In-House Developed for Visual Basic Scripts)
Test Methods: Manual / Black-box; Compatibility, System, Acceptance, Unit, Usability, Integration, Functional, Regression, Performance

Experience:

Product Test Engineer, Lead (Nov 06 – Nov 10)
Confidential,San Diego, CA

Product Test Engineer, Lead (March 06 – Nov 06)
Confidential,, Contractor San Diego, CA

• Manage and execute test programs of multiple products
• Ability to efficiently organize tasks and coordinate testing efforts in order to meet all projected deadlines: including but not limited to maintaining schedules, prioritizing assignments, and managing test team
• Develop detailed test plans, schedules, test procedures, test cases/scripts, including documentation, traceability matrices, and reports
• Utilize SQL Server Tools and client databases
• Interact with Developers, Business Analysts, End-Users, and Management to ensure the quality of company products exceed the quality expected, and promote teamwork and cooperative working relationships
• Update and track issues with the use of an automated defect tracking tool
• Assist customer support with issues found in production and define usability issues before they reach the customer
• Assist Mission Assurance group achieve CMMI Level 2

Quality Assurance Test Engineer (Aug 05 - Jan 06)
Confidential, Contractor San Diego, CA

• Managed 6 client products of an integrated product suite and add-on product modules that are complete HIPAA-compliant web-portal and transaction applications that links to existing health plan claims processing systems
• Manage, schedule and prioritize test assignments, activities and resources of off-shore outsourced team
• Ability to efficiently organize tasks and coordinate testing efforts in order to meet all projected deadlines
• Develop detailed test plans, schedules, test procedures, test cases/scripts, including documentation, traceability matrices, and reports
• Manual (white-box & black-box) testing of client websites for quality and function
• Utilize Toad (T/SQL - Oracle); SQL Enterprise Manager (MS/SQL), and jBoss server during test execution
• Experience in HIPAA-compliant 834 transaction test execution, utilizing Edifecs
• Interact with Developers, Business Analysts, End-Users and Account Services to ensure the quality of company products exceed the quality expected, and promote teamwork and cooperative working relationships
• Update and track issues with the use of an automated defect tracking tool
• Assist customer support with issues found in production and define usability issues before they reach the customer

Product Firmware Test Engineer (June 01 – Aug 05)
Confidential,Contractor San Diego, CA

• Manage test programs of multiple products
• Define and manage outsourcing of selected elements of test plan to offshore team
• Manage and prioritize test assignments, activities and resources under direction of Quality Engineers and Project Managers, and ensured timely and accurate implementation of test plan
• Develop test plans, schedules, resource plans, test procedures, test cases/scripts, including documentation
• Execute test suites and perform other types of testing as described in the test plan or other technical specification
• Manual Black-box testing of printer firmware; integrated and compatibility testing using software and hardware
• Automated testing using Flextool
• Manage defect (DDT) data entry process, investigate and characterize defects and test failures, ensure ongoing quality of information entered into database
• Maintain, document, and report test and defect status and metrics, providing regular communication to Quality Department and Project teams as requested
• Interact cross-functionally, with internal and external partners
• Understand and apply a customer-focused quality methodology
• Promote teamwork and cooperative working relationships, provide training and mentor as appropriate

Product and Data Integrity Specialist (Sept 99 – Feb 01)
Confidential,Contractor San Diego, CA
(StoreRunner offered a hosted solution that provides merchants with all the tools necessary to help grow and manage their online store)

• Responsible for administrative tasks as a team leader
• Responsible for troubleshooting and analyzing merchant technical issues for resolution
• Provided phone support for merchants with technical issues for resolution
• Reviewed quality, accuracy, and functionality of new merchant offer links
• Utilized Goldmine database daily
• Responsible for testing all new enhancements and site issues
• Responsible for documentation of new features, functionality, and issues

Quality Assurance Specialist (March 98 – Jan 99)
Confidential,Contractor San Diego, CA
(Products automate and streamline every phase in the life a loan – origination, syndication, servicing, trading, portfolio management, reporting, and analysis – from the middle market to the largest syndicated credits)

• Composed, analyzed, and executed test scripts for site-specific and core Advanced Commercial Banking Systems (ACBS) programs
• Produced setup and user documentation for site-specific enhancements of ACBS for several clients such as Fuji Bank, Citibank, and Industrial Bank of Japan
• Supervised and trained new employees on the ACBS software and AS400 system and site-specific tasks for testing interface, conversions, and reports enhancements

Software Support Technician (Oct 97 – Feb 98)
Confidential,Contractor San Diego, CA

• Manual / Black-box testing
• Responsible for testing and debugging of tax software
• Extensive knowledge and experience with Windows95
• Responsible for assigning work to specified teams
• Responsible for reporting progress and concerns to team leader

Education:

Major: Computer Information Science
Graduated: March 2002
Degree: BSCS