Professional Summary

QA Professional with over 7 years of QA experience, highlights include:

• Implementing QA Methodologies, Practices and Processes in various types of environments including Web based, Client-Server, Multi/N-Tier, Mainframes, UNIX, Windows, Linux with technologies such as .Net, Java, MS SQL and Oracle.
• Expertise in Software testing which includes Functional Testing, System Integration Testing, Performance Testing, Regression Testing, User Acceptance testing (UAT) with Mercury Test Suit (TestDirector, WinRunner, and LoadRunner), MQC (Mercury Quality Center), QTP (Quick Test Professional) and HP Quality Center.
• Extensively worked with .NET client/server Framework, e-commerce applications, Mobile/Web Applications and Call Center Applications
• Strong experience in designing Test Plan and Test Cases based on the BRD (Business requirement Document) and defining Testing methodologies such as Black Box and White Box procedures.
• Extensively performed testing in database applications that included complex stored procedures, triggers and DTS packages which were designed and implemented with SQL Server, Oracle and Microsoft Access.
• Superior understanding of all phases of the SDLC (Software Development Life Cycle) which includes: Development, Coding, Debugging, Testing, Implementation and Maintenance.

Education

Masters of Science, Information Technology
Bachelors of Science, Computer Science

Technical Skills :

Testing Tools: QTP (Quick Test Professional), Load Runner8.0, Win-Runner 7.5.
Defect Tracking Tools: HP Quality Center, MQC (Mercury Quality Center), Test Director, Remedy, HPSM and BugZilla.
Programming Languages: Java, C, C++, VB.Net, ASP.Net, C#, JavaScript and PL/SQL.
Operating Systems: DOS, Windows 98/2000/2003/XP, Windows Vista and Suse Linux; Windows Server 2000/2003/2008, UNIX (Solaris), Linux (RedHat), and Windows XP/Vista/7.
Databases/RDBMs: Oracle 8i/9i/10g, MS SQL Server, and MS Access.
Internet Technologies: Java Servlets, JSP, HTML, XML, XSLT, VBScript, JDBC, Java Script, J2EE, Web Services, SOAP, Client-Server and Multi-Tier Computing.
IDE: Eclipse, Net Beans, Text Pad, Kazimir, Edit Plus, Visual Studio.
Web/Application Servers: IBM Web Sphere 5.0, Apache Tomcat, and IIS (Internet Information Service).
Networking Protocols: TCP/IP, UDP, RTP, ADDP, RCP, FTP, SMTP, SIP, SDP, VOIP.
Tools: Visual Source Safe 6.0, Clear Case, Kazimir, WinSCP, Text Pad, Putty, Quest Software (TOAD) and Microsoft Office Products.

Experience

Confidential,CO 7/2011-Present
Senior QA Analyst

Responsibilities

• Environment: HP Quality Center, Load Runner, Win Runner, TestDirector, Genesys Frame Work (Universal Routing Server, IRD 7.2, Call Concentrator, CCPulse+, Stat Server, Solution Control Interface, IVR Server, DB Sever, Configuration Server, Configuration Manager, GVP 7.5/8.1, VCS) UNIX, Kazimir, Putty, WinSCP, SoftPhone, Java, Avaya 8710, J2EE.
• Implemented test plans and test cases, created test sets in test lab module, created run-time parameters, and defined iterations for business process testing.
• Involved in weekly status meetings with the project team and business. Supported during UAT and Production deployment validation.
• Worked on Online modules i.e. CSM, Billing, Price plan, Resource Management and Order Management system.
• Performed testing for CTI (Computer Telephony Integration) and IVR (Interactive Voice Response) applications which included Agent Based Call Routing, Skill Based Call Routing, Queue Level Routing, Load balancer testing, Emergency/Closed hours Routing, Call Queuing Times, Call Resolution Times and Call Handling Times etc.
• Worked with IRD (Interaction Routing Designer) to debug the Call Routing Strategy and check the Required Parameters were used within code.
• Used “Call Center Pulse+ (CCPulse+) and Stat Server” for Reporting purposes which was helpful to monitor the real-time statistics of the Call Routing as well as the Resource (Agent/DN/Queue) status.
• Worked in Genesys CME (Configuration Manager/Configuration Management Environment) to configure the Test Parameters pertaining to each test scenario.
• Performed Build Verification, Integration, System, Performance, Regression, Load and User Acceptance testing.
• Analyzed and documented the defects and their severity and/or business impact within the Test Director tracking system.
• Assisted in performing any applicable maintenance to tools used in testing and resolving issues.
• Developed flow charts to verify accuracy and effectiveness of the developed application.
• Provided feedback with concerns that would help enhance the performance of applications or Call Routing.

Confidential,, CO 4/2010-7/2011
QA Engineer

Responsibilities

• Environment: WinRunner, Test Director, QTP, JavaScript, .Net, ASP.Net, VB Script, HTML, MS SQL Server 2005, TOAD, Windows 2003/2008.
• Reviewed Specified Business Documents and prepared the detailed Test Plans, and Test Cases based on Use-Cases and Requirements, and executed test scripts to verify actual results against expected results.
• Investigated Software bugs, categorized based on severity and interacted with developers to resolve issues.
• Performed manual testing by entering positive and negative values and boundary values to the application. Updated test case document with the results.
• Involved in writing test data for testing positive and negative scenarios.
• Used Test Director as a repository for managing test plans and for test cases, and reported defects through Test Director.
• Involved in User Acceptance Testing (UAT) of the application.
• Wrote SQL queries in TOAD to validate the SQL database results.

Confidential,MD 2/2009-4/2010
Senior System Analyst

Responsibilities

• Environment: QTP, Load Runner 8.0, Quality Center, Remedy, .NET 3.5, ASP.NET, C#, HTML, Visual studio Team System, AJAX, SSRS , SQL Server2005, Java Script, Visual Studio 2008, Windows XP.
• Involved in analyzing Business Requirements, Evaluating Technology Options and Defining Project Scope.
• Performed Functional, Performance, Integration, System and Regression Testing on all web pages and database design for all the web sites used in this Project.
• Interacted with development team in tracking and fixing the identified bugs. Used Quality Center, Remedy for Bug tracking and Bug report generating.
• Performed Testing in Back-end Database concepts such as Stored Procedures, Database Objects in SQL server 2005.
• Developed and maintained Automation Test Scripts using QTP and performed automation testing using QTP based on these scripts.
• Responsible for Release support, Test environment setup, Test Deliverables and Status Reporting.
• Used SSRS to create the reports for the system and validated the data based on the Business Requirement.
• Understood the Java and J2EE architecture for Genesys components that were interfaced with Java applications.

Confidential,VA 1/2008-1/2009
QA Specialist

Responsibilities

• Environment: Win Runner, Load Runner, .NET 1.1/2.0, ASP.NET, C#, VB.NET, Web services, SOAP, HTML, Visual Source Safe (VSS), SQL Server2000/2005, Oracle10g, PL/SQL, Java Script, and Visual Studio 2003/2005.
• Involved in Project planning, resource allocation and project estimation phases.
• Worked with large-scale and multi-platform applications.
• Understood the initial project scope, and business requirements and translated them into implementation requirements for the preparation of Test Plan and Test Cases.
• Involved in creating the functional specifications and participated in design sessions.
• Performed Testing for Request Manager Application which was built for internal usage to process the client requests.
• Involved in Requirement gathering to deployment to production for GMS.
• Tested web pages and database design for all the websites.
• Involved in Functional and Performance testing of Stored Procedures, Database objects using, Win Runner, TOAD and PL/SQL programs within SQL server 2000/2005 and Oracle10g.
• Used Visual SourceSafe and Visual studio 2003/2005 for building the Test Environment.
• Created Windows applications to test web services and developed Load Runner scripts for the system testing.
• Worked as QA Lead for the GMS project.
• Involved in UAT and Pre-/Post Production Validations.
• Worked on Querying Back-end database using TOAD in SQL.

Confidential,India 12/2006-12/2007
Junior Software Developer
Responsibilities

• Environment: Java 2, J2EE, Web Sphere, Tomcat, Struts, JDBC, JSP, Servlets, XML, HTML, SQL, PL/SQL, Oracle, Windows2000/XP, eclipse IDE, ClearCase.
• Rational unified process is used for development of the project.
• Designed the front-end and middle tier layers using Core java classes, JSP, Servlets and the Struts Framework.
• Developed various modules and JSPs.
• Developed User Interface using APACHE STRUTS, a J2EE framework by Open Source.
• Used HTML, JSP, Java Servlets and Strut\'s tags for the application. Wrote Actions and Action forms using struts framework.
• Used JDBC to access Database.
• The existing client/server system was enhanced to a web based application using Struts Framework.
• Developed large number of Action Classes and Action Forms.
• Used JavaScript to perform client side validations.
• Developed test plans and test documents for Provider Web portals and Public Web Portal.
• Performed system testing, regression testing and unit testing.
• Involved in fixing bugs related to several modules raised by the testing team.