QUALITY ASSURANCE ANALYST

Over 5+ years of experience in handling technical QA process, developing software testing procedures and implementation of test cycles. Well versed in automated testing tools for client server and web applications, functional, regression, UAT and product testing. Very familiar with SQL Query, programming language, Excel, and data management tools. Very attention to detail with excellent technical and troubleshooting skills. Self starter able to work with minimal supervision.

Core Competencies

QA Best Practices & Life Cycle
Change & Release Process

Manual & Automation Testing
SDLC

Team Training
Documentation

Professional Experience

Confidential, New York, NY, 10/2009 - till date
QUALITY ASSURANCE ANALYST
Working as a QA analysts in the personal banking division, was actively involved in all the phases of testing and supported the project through all the phases of the Software Development Life cycle. The website was designed to help the account holders of personal banking group of IDB Bank to perform variousbanking functions online. The site also educates the customersproviding detailed information regarding various financial products offered by IDB likeAuto Loans, Student Loans, Home Mortgages, and Personal Loans etc. The user friendly website has key features like,secured login, Funds transfer, provision to updated account holders information, submission of requests for additional cards / check books, view and export day to day transactions and generation of summary reports etc.

Responsibilities:

• Develop, maintains, executes, and validates manual and automation test scripts to ensure quality of software solutions, including Production rollouts to ensure proper operation and performance.
• Monitored the defect tracking process, trouble shooting and generating customized graphs and reports for the client. Reported Bugs using Quality Center.
• Used Quality Center for tracking and reporting defects, also followed up with development team to verify bug fixes, and update bug status.
• Participated in full life cycle testing including Regression test on new builds of the application and, analyzing and defining the test requirements based on the application Functionality.
• Have worked with development and QA to understand which portions of the application are suited to automation and write and execute all automation to ensure requirements are delivered and validating the product for deployment.
• Involved in organizing Daily Status meetings with QA manager. Conducted test plan walkthroughs.
• Exported test cases from Excel and requirements from MS Word to Quality Center.
• Wrote Modification Request for bugs found during test execution using Quality Center
• Created and executed automated Data Driven tests using QTP.
• Executed test scripts and analyzed the test results.
• Tested Web page presentation manually for different browser compatibility.
• Involved in User Acceptance Test.
• Backend testing of the DB by writing SQL queries to test the integrity of the application.
• Interacted with developers regarding priority of bugs by attending regular meetings and update the status of bugs once they are fixed.
• Created best practices documents for QTP.

Environment: SQL Server, Web logic, Java, Mercury Quality Center, Mercury Quick Test Professional, Ms-Project, Ms-Office, SQL Server Management Studio, Internet Explorer.

Confidential, New York, NY, 11/2006 - 9/2009
QUALITY ASSURANCE ANALYST
Worked as QA Analyst in the development of intranet website used for capturing patient's information, consultation information, and provide a report when required. Application also includes patient appointments, insurance details, billing, claim processing, electronic submission, and account receivables. Was given full accountability to build and oversee the adoption of change / defect management, testing processes and tools to reduce defects and enhance quality delivery of software to clients. Partnered with leadership and technical teams to identify needs, resolve issues, and align investments with business goals. Deployed tools, established standards and models, and trained users on technologies and best practices.

Responsibilities:

• Performed software and user documentation audits.
• Designed and developed detailed test cases using Quality Center tool.
• Involved with technical QA team in the design, execution of test cases.
• Developed test strategies to define the quality assurance approach.
• Developed automated scripts using Test Director for Regression testing purposes.
• Reviewed application's specifications and built test condition and scripts for system testing.
• Proficient in organizing, documenting and tracking changes and defects using the MR tool.
• Defects were tracked, reviewed, analyzed and compared using Test director.
• Functional testing, regression testing, managing product issues and guiding load testing efforts
• Escalated quality concerns to management.
• Ability to collaborate and work closely with development team on issue resolution.

Environment: HTML, .Net, Java Script, J2EE, XML, UML, SQL Server, Web logic, MS Access, Windows NT.

Confidential, Malaysia, 11/2001 - 12/2002
QUALITY TESTING OPERATOR
Worked independently with appropriate department to develop specific customer requirements for the production release. Responsible for QA test which covered all the testing for all Dell products. Provided introductory training to new users. It provides customer satisfaction which will enable us (QA group) to check and test each and every part of products in terms of hardware and software before send to customer. Constantly had to manage multiple products for long hours and under pressure. Throughout the life cycle of customer request, Dell (APCC) business rules make sure that request are well managed, leading to quality resolutions and satisfied customers.

Responsibilities:

• Designed test plan, identified regression test scenarios and documentation following the standards.
• Wrote many manual test requirements, customizing to business requirement and to improve performance.
• Participated in the GUI Functional testing and UAT (User acceptance) testing.
• Wrote Test Cases in excel sheet imported them and executed Test Cases and logged defect in defect tracking tool.
• Tested new products as well as performed enhancements and maintenance-related testing.

Confidential, Malaysia, 11/2000 - 11/2001
OPERATIONS ASSISTANT
At DM Enterprise we sell local herbal products to all our customers throughout Malaysia. Using the latest technologies the customer service operations management allows company to serve customers easily and automatically, over the Internet. It is one of the branches located in Penang.

Responsibilities:

• This business operational system was developed using Microsoft Office Applications such as Word, Power Point, and Excel for Windows 95.
• Converted forms from hard copy to soft copy.
• Converted the company handbook to electronic form
• Design and print material such as brochures, flyers and presentations for Sales & Marketing.
• Used MS Outlook in order to communicate with our mother company located in Kuala Lumpur.
• Created and maintained the employee attendant sheets using Power Point and Excel (Windows 95)
• Type Quotation letter using a manual typewriter.
• Send faxes and emailing to our branch all over Malaysia using MS outlook.
• Studied business marketing and involved extensively in designing the reports for local order, quotation, Sales and Stock generation.

Education:
Diploma in Computer Science
Subjects covered include: Statistics & Operational Research, Computer Organization, Principles of Programming, Database Organization & Design, Discrete Structures, System Analysis & Design, Internet/Intranet Web Development, Data Structures & Algorithms and Intro to Logic & Abstraction.

Languages:
English, Bahasa Malaysia

Certifications:
HTML and Home Page Creation course, Queens College, New York, 2004.

Technology Proficiency:

• Mercury Quality Center, Quick Test Professional
• MS Office, Paint, Visio, Putty, EasyFtp & SnagIT Software;
• MS Access, MSSQL & SQL Server Databases
• SQL Server Management Sstudio, SQL Navigator, DB Artisan
• UNIX / Solaris & Windows Operating Systems 98/2000/NT/XP/Vista
• MS Visual Basic
• Internet Explorer 8, Firefox 3.5