SUMMARY Quality Assurance Engineer

Detail-oriented, conscientious professional dedicated to intense, varied, and repeated scrutiny of deliverables to ensure each functions effectively, and is free from defects, operational problems, or errors so as to provide excellence in quality and deliver sound products and functionality to internal and external consumers. Test and verify the accuracy of performance before, during, and after re-engineering of product or service to guarantee distinction in value and secure brand reputation. Document initial discoveries, remedies, procedures, findings, history of changes, and develop training materials and processes for ongoing performance improvements and repeated delivery of quality outcomes. Specialized skills include:

Quality Assurance · Software Development Lifecycle · Object-Oriented Technology
· Build and Release · Creative Abilities· Performance Management · Mentoring · Training · Technical Writing · Top-notch Editor and Proofreader ·GUI · Project Management · Testing · Assessment and Metrics · Process Design and Improvement · Website Content Design · Modeling · Product Development · Enterprise Software Implementation

PROFESSIONAL EXPERIENCE

Quality Assurance Engineer, Confidential,California 2007 – 2008
the management of a wide variety of events, including global incentive and motivational programs, user and developer conferences, sales meetings, product launches, road shows, training seminars, and CEO and executive retreats, ranging in size from 25 top-level sales achievers to 10,000 international conference attendees.
include Adobe, Autodesk, Business Objects (now SAP), Chevron, Hewlett-Packard, Sun Microsystems, and Tibco.
In my capacity as head QA Engineer at EEG, my duties included the following:

• Created a formal Quality Assurance Department, making it my responsibility for all matters pertaining to quality assurance throughout EEG
• Performed rigorous and extensive testing on a large number of client websites (most often under strict deadlines), both for form and functionality
• Deployed software releases to the QA, Staging, and Production environments in a consistent and predictable fashion
• Immediately reported to developers any issues I might have encountered and documented everything I found that may be a potential problem; fixed bugs when necessary
• Reported, maintained, and followed through on bugs and bug fixes
• Constantly evaluated release integrity
• Ensured that all results were entered correctly and were complete and accurate; communicated test results and status information to developers, along with steps on how to reproduce problem behavior
• Created test cases for registration pages having numerous log-in types; making sure the behavior was consistent with the client stats
• Worked with Oracle and SQL databases to create forms, test passwords, and change web content
• Aided developers in (oftentimes extensive) content changes to websites; performed screen captures as needed
• In charge of all documentation from the Web Department, including tutorials and reference materials

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Quality Assurance Engineer, Confidential,California 1989 – 2005
SL Corporation is an objected-oriented graphic software tools provider for high-end control and business information delivery systems.

was established in 1983 as a developer of graphic software tools for high-end control systems. Since then, has evolved to provide an open business information delivery platform to deliver mission-critical information to decision makers. Today, has issued more than 70,000 licenses in a variety of industries, including manufacturing, energy/utilities financial services, telecommunications, defense/aerospace, technology, and transportation. include Tibco, Dow Chemical, GSE, Hewlett-Packard, AspenTech, Honeywell, and Foxboro.
As a senior member of the Quality Assurance and Release Control team, my duties were to ensure the highest quality of SL\'s software. In that capacity, I performed the following:

• Ported SL software on over 20 different platforms including Linux, HP, AIX, SUN, and Windows (English, Japanese, and Korean); tested each platform thoroughly and created detailed test results, including specific steps on how to reproduce problem behavior
• Single-handedly released one of SL Corporation\'s major versions with total success
• Created software deliverables for customers, including new releases and patches
• Created countless graphical models containing dynamics and specific variables
  (Some of which were featured on SL’s website as demos)
• Reported, maintained, and followed through on bugs and bug fixes (utilized Bug Host, Bugzilla, load testing, and bug-tracking processes of my own)
• Ensured that all results were entered correctly and were complete and accurate; communicated test results and status information to Development and Technical Support
• Worked closely with Development and Technical Support to identify and isolate problems; performed regression testing when necessary
• During development cycle, ran nightly Java builds from home to monitor fixes that were checked in that day and confirmed there were no unforeseen side effects; kept Java developers apprised of any errors in the previous night’s build
• Trained employees on how to test the software; monitored and verified their results; wrote bug reports from their findings
• Wrote and maintained shell scripts to automate certain procedures; responsible for the extensive and detailed records of all results
• Edited, wrote, proofread, and published end-user documentation (Adobe FrameMaker, Distiller, PDF, HTML); proofread and edited other company publications and literature, including website and marketing materials; wrote/updated procedural documentation as needed
• Maintained detailed software release records in Informix database; created, labeled, and stored all master software media
• Before closing bug reports, solicited customer feedback to ensure their satisfaction with the manner in which their needs were addressed

BugHost
Bugzilla
CSS

IBM AIX

InstallShield

MS Word

PhotoPlus Pro

Subversion

Visio
Web Forms
White Box Tester
Windows 2000
Windows 95/98/me
Windows NT 3.51/4.0
Windows Vista
Windows XP
XML

Accounting Assistant, School of Medicine
In charge of preparing departmental purchase orders, processing/entering invoices in computer to be sent to Accounts Payable, word processing, heavy phone contact with various pharmaceutical companies across the country, typing grant proposals, letters, and purchase orders for department; filing, copying, and filling in as receptionist when needed.
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Administrative Assistant, Office of University Relations, Confidential,1984 – 1987
Responsible for processing all gifts to The Regents of the University of California, Davis, and the UCD Medical Center. During 1985-86 over $14 million was generated by 7,161 individual gifts. Prepared and submitted quarterly fiscal reports to Systemwide in Berkeley. Thoroughly familiar with University gift acceptance policies and procedures and possessed the ability to interpret them for others and apply them appropriately in unique or unusual situations.
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B.A. in English