SUMMARY

Objective

To continue to grow professionally and technologically within the Information Systems and Information Technologies fields with an emphasis on advancement and stability.

Qualifications

Information Systems professional with 18 + years experience. Demonstrated ability to identify and define problems, analyze and research solution, make resolution recommendations and implement solutions. Strong analytical and organizational skills, demonstrate ability to solve complex problems easily. Excellent written and oral communication skills. Able to produce well-written professional documentation of all types for a variety of audiences.

Work Experience

December 18, 2006 to February 20, 2009 – Confidential,
Consultant assigned to Chrysler Financial Services
Lead Quality Assurance Analyst/Business Analyst
Leading the testing efforts for project CVM (Contract Validation Management)
Create test plans for web-based application used by Chrysler Financial Services. POS (Point of
Sales ITM Group)
Designed complete and thorough Test Plan including test scripts, test plans and testing procedures... Developed and implemented procedures for functional testing, system testing, integration testing, acceptance testing, performance and build verification and installation testing. Wrote complete series of functional test scripts to completely exercise all system capabilities.
Provide estimates for Project Plans and ensure all testing phases are not compromised/jeopardized
Create Use Cases and require sign off while working closely with Chrysler Financial Services business partners.
Extensive strategies and manual testing for all security financial records.
Manage all defect handling Report, Analyze, and Compile security testing results using Mercury Quality Center testing tool.
Provide Mercury Quality Center Project and Security Administration for two large projects within Chrysler Financial Services.
Participate in requirements gathering sessions with Chrysler Business Partners
Active participant in all application design meetings
Trained-in and tested the Business Rules Engine (BRE) i.e. a new concept of business to Chrysler Financial Services, to automate numerous financial business rules to accommodate new application development and corporate business customer needs.
Extensively communicate with vendors and DSP’s on all testing efforts to include Route One, ADP and ACS i.e. Funding Optimization.
Data Warehousing testing using COGNOS for reporting purposes.
August 21, 2006 to December 14, 2006 - Confidential,QC Test Specialist
Testing project GLAS (Global Lending Analysis System)
Mentor for a small group of testers that require Ford Motor Company process guidance.
Implement test scenarios and report any design, documentation, system defects/ deviations for FMCC (Ford Motor Credit Company) application for all test phases, Functional, System, Integration, Regression, and User Acceptance Testing. To include all FMCC Regions. FCNA – Ford Credit North America, FCE - Ford Credit Europe, FCAP - Ford Credit Asia Pacific and FCLA - Ford Credit Latin America.
Test enhancements and new functionality using Internet Explorer 5.0, 5.5 and 6.0 for a JAVA Based Web Application and Oracle 9i Data Base.
Report and document all defects using eTracker Recording tool.
Compiled status reports for management and development team

October 4, 2004 to March, 3 2006 - Tac Automotive
Confidential,QC Test Lead
Test lead for a test team of 11+ Test Specialist, giving technical expertise as needed to support business analyst/customer requirements.

• Importing/Exporting Ford legacy systems applications to develop a new Web based application using Mercury Interactive testing tools consisting of Winrunner and Test Director.
• Quality Control Lead for multiple projects within SOF (Single Order Filter)
• Create test plans for web-based application used by Ford Motor Company Marketing & Sales IT group.

Test enhancements and new functionality using Internet Explorer 5.0, 5.5 and 6.0 using IE 4.0, IE 5.0, Netscape 4.7 and Netscape 6.0.
Created complete Quality Assurance Program, composed of Test Plan, Release Management Plan and Issue Tracking Procedures
Designed complete and thorough Test Plan including test scripts, test plans and testing procedure
Developed and implemented procedures for functional testing, system testing, integration testing, acceptance testing, performance and build verification and installation testing. Wrote complete series of functional test scripts to completely exercise all system capabilities.
Provide estimates for Project Plans and ensure all testing phases are not compromised/jeopardized.
Provide Use Case analysis and sign off while interfacing with Ford business partners.
may 2003 to October 2004 CDI Corporation Troy, MI
Confidential,QUALITY ASSURANCE SPECIALIST

• Create test plans and test scripts for web-based application used by BCBSM (Blue Cross Blue Shield of Michigan)

Designed complete and thorough Test Plan to include test scripts, test plans and testing procedures. Wrote complete series of functional test scripts to completely exercise all system capabilities.

• Testing Mainframe to Web interfaces to insure accuracy of Data Transfer
• Implement test scenarios and report any design, documentation, system defects/ deviations for BCBSM-MCMS application for all test phases, Functionality, System, Integration, Regression, and User Acceptance Testing.

Report and document all defects using Compuware Track Record testing tool.
January 2001 – May 2003 tek systems southfield, mi
Confidential,QUALITY ASSURANCE SPECIALIST
Test system enhancements for Long Term Care Pharmacy, including new functionality as it pertains to compliance requirements.
Review technical and functional documentation and develop test plans in accordance to design specifications.
Analyzed and discussed test results with system programmers/developers to verify accurate system functionality
Report and document all defects using Track Record testing tool.
Operating systems used: Microsoft.Net, PowerBuilder, SQL, Visual Studio 2003 and Windows NT.
Compiled status reports
Confidential,LEAD QUALITY ASSURANCE SPECIALIST
Lead Quality Assurance tester, to include Documentation Review, Test Plans, Test Scripts, Issue Tracking, and Implementation.
Create test plans, and test scripts for all CBT (Computer Based Training) programs.
Acting as Project Manager for over 30 CBT courses in the Test Phase to meet implementation deadlines.
Troubleshoot store issues using Tivoli to remote control and solve issues
Assisted management with all of HR Budget issues/requirements using an access database.
Jan.2000 – Jan. 2001 Decision Consultants, Inc. Southfield, Mi
Confidential,SENIOR TEST SPECIALIST

• Test team member for testing Ford F@ST financial applications using Mercury Interactive testing tools consisting of Winrunner and Test Director.
• Quality Control of multiple projects within F@ST
• Create test plans for web-based application used by Ford Motor Company financials

Test enhancements and new functionality using Internet Explorer 5.0, 5.5 and 6.0 using IE 4.0, IE 5.0, Netscape 4.7 and Netscape 6.0.

• Created complete Quality Assurance Program, composed of Test Plan, Release Management Plan and Issue Tracking Procedures

1998 - 2000 Sirco Associates Detroit, MI
Confidential,Test Specialist

• Created and executed application test scenarios, documenting deviations from expected results and interfacing with developers and management for resolution.
• Performed complex application multiple module problem/root cause analysis and implemented workarounds to complete testing scenarios.
• Performed follow-up on all documented deviations to insure functionality and design documentation compliance including year Y2K compliance.
• Provide (SME) Subject Matter Expert for Detroit Edison Training documentation for trainer’s instructor guides and all On-line help.
• Implement test scenarios and report any design, documentation, system defect deviations for CSB (Customer Service & Billing) application for all test phases, S- Test, I Test, Regression Test, U-Test etc.
• Worked with RTS Tracking System to document on going defects (bugs) within the CSB System.

Work Experience

1985 - 1998 Confidential, Auburn Hills, MI
SENIOR Test Specialist

• Coordinating test scenarios and documenting deviations from expected results for all new IRA and CDA (Certificates of Deposit).
• Completed the development and implementation of test scripts identifying issues and issue resolution for all Comerica applications to include all systems enhancements, updates, new products, discontinued products, new & discontinued system codes, change in interest rates, new fees etc.
• Created test scripts and scenarios on Hyperstation and recorded, played back scripts and scenarios to report any application defects.
• Worked on CICS mainframe applications used by Comerica Bank Inc..

Education

Major IS/IT