SUMMARY

• 7 years of experience in Software Testing, Development and Quality assurance of various applications (web/ e-commerce/ client-server) using Quick Test Professional, Quality center/ Test Director, and manual testing.
• Experience in both Manual and Automated tools such as Quality Center, Quick Test Professional in testing client-server, web-based and Database applications.
• Strong Automation experience in QTP, Win Runner, Rational Robot, Junit with scripting skills.
• Strong knowledge of full SDLC processes - Requirement analysis, design, development, Testing and implementation with specialization in Documentation and System validation.
• Experience in testing of Insurance, Pharmaceutical & Financial domains
• Strong exposure to Client/server, Web based portals, J2EE, .Net frame works and Legacy systems
• Strong experience in creating Test Strategy, Test Plan, Test Scenarios, Test data and Test execution.
• Experience in review of Requirements document, Design document, Functional specification and Risk Assessment
• Used Test Director, Quality Center and Rational Test Manager for writing the requirements and storing the automation scripts.
• Extensively used Defect tracking tools like Test Director and Clear Quest.
• Performed end-to-end software testing at various stages of application development by applying Business/Use Cases for Ad-Hoc, Black Box, White Box, Security, Smoke, Volume, Configuration, Data-Driven, Positive/Negative, UAT and Installation
• Have good knowledge of Business Acceptance Testing (BAT) testing.
• Proficient in GUI Testing, Functional Testing, Regression Testing, Integration Testing, Database testing, System testing, Security testing, Smoke testing, Build Verification Testing, User Acceptance Testing and Cross browser Testing.
• Involved in the process of Design, Creation, and Publishing of several test documents requirements
• Experience in writing, executing test cases, usage of various databases, tools for bug tracking and generating reports.
• Experience in review of Requirements document, Design document, Functional specification and Risk Assessment
• Performed System Testing including Functional & Regression testing using automated software testing tools such as Quick Test Professional.
• Good experience in converting the Use cases in to Test cases
• Maintained database using backups and refreshing in testing environment.
• Expertise in Back end and data migration and validation testing on data bases Oracle10g, Sybase, SQL Server 2000, DB2, MS Access, SQL Toad, Jxplorer
• Experienced in using QTP with third party tools like Infragistics, Sync fusion, Hummingbird
• Strong Analytical skill and problem solving techniques with in Software Quality Assurance Management
• Strong Team player and contribute towards the team goals. Ability to work productively and effectively in a team as well as individually

TECHNICAL SKILLS

QTP 9.5, Win Runner9.1, Test Director 8.0,Rational Robot, Test Manager, Quality Center 9.2, Junit, Selenium, Watir, Performance center 9.5

Test Language

TSL Script, VB Script, SQA Basic

Web Technology

J2EE, EJB, JSP, JDBC, XML, HTML, ASP 2.0,.NET

RDBMS

Oracle 10g, DB2, Sybase, SQL Server2000, MS Access, LDAP

Database Tool

SQL Toad, Jxplorer, WinSql, Rapid SQL

Web Server

Web logic, IIS, Tomcat-Web Server, Web Sphere

Bug Tracker

Test Director, Clear Quest, Quality Center

GUI Tools

Visual Basic, Crystal reports

Version control system

MS VSS, CVS, Clear case

Operating System

Win XP/ 2000/NT/98, UNIX, MS-DOS, MAC OS X, AIX, Linux, HP-UX

Office tools

Excel, Word, PowerPoint, Access, Visio, VSTO, Outlook, Lotus Notes, Sametime

Browsers

Windows [ IE, Mozila, AOL, Netscape] Mac [Safari, AOL, Mozila, IE]

SDLC Methodology

RUP, AGILE, Waterfall, Spiral, TDD

PROFESSIONAL EXPERIENCE

SR. QA TESTER June’10 - Till date

Project Description:
Redcats is a global leader in home shopping and a multi channel online retail. The online catalogue and e-commerce retail channels are designed to offer convenient, reliable home-shopping experience for customers throughout the World. Red Cats now operates over 20 online retail sites in 16 countries. It has various operations handling from mail-order retailer to a multi-channel home shopping network.

Responsibilities:

• Involved in Requirement Analysis and Validations.
• Involved in meetings with users to validate business requirements
• Developed Test Cases for testing US websites and Web services.
• Executed test scripts in IE6, IE7 and Fire Fox browsers for different builds and versions of Applications.
• Performed Functionality Testing on the US websites with primary focus on European and US markets.
• Performed Functional Testing in QA, Staging, Pre-production and Post-production builds.
• Used Seapine Test Track Pro for logging new bugs and tracking the bugs.
• Involved in Defect Verification and Analysis.
• Performed SSL testing for all US brand websites.
• Communicated with Development, Business and Support teams to resolve any issues
• Generated Bug reports and Test case coverage reports for status meetings.
• Extensively tested different modules for upgrades.
• Performed functional & regression testing for Omniture tagging in Debugger & View source modes.
• Verified Omniture reports using Site Catalyst.
• Used Content Manager tool to test tags like Fit Tips, Our Fabrics, Promo tags, Brand Logo, Creating Categories Flag A, Flag B, Flag C, Shown in & Promo Tags (Product Description) whether the content related to items are publishing correct.
• Coordinated with other team members on daily and weekly status reports.

Environment: .NET, Seapine Test Track Pro, Content Manager, Java script, HTML, XML, ISS Server, Chameleon, Mainframes, Windows XP.

SR. QA TESTER Dec’08 – March’10

Project Description:
Online Account Services Replacement (OASR) is the newer version of the Online account services (OAS), which allows user to maintain accounts online. OASR allows user to register accounts so that they are maintained online. OASR allows user to Pay Bill online, Update Contact Information and to view the Statements, Recent activity online.

Responsibilities:

• Performed System and User Acceptance testing (UAT) for US and CANADA
• Used Test Director to Design Test cases for newly added Functionalities and manually executed those test cases.
• Updated Test Cases for US and CANADA Accounts in Quality Center.
• Used Rational Clear Quest as an internal Defect Tracking System.
• Developed user defined functions to support Automated Scripts, used Data Driven Testing and Data Base accessing techniques to support the Scripts.
• Tested the Browsers under specific conditions, such as with Java script enabled and disabled
• Coordinated with developers to resolve defects, and verified defects.
• Performed Data conditioning using TSYS.
• Performed Regression testing manually.
• Analyzed the Test Scripts based on User End Business requirements.
• Performed Multi browser support testing.
• Participated in customer feedback meetings and verified the system working accordingly.
• Executed Unix Shell Scripts to meet certain Test Scenarios.
• Participated in daily stand up meetings, Product Demo, Iteration planning meetings.
• Checked the Data Flow to the front and back end by using SQL Queries to extract the data from Data Base.

Environment: Oracle, JAVA, Web Logic, Java Scripts, Test Director, Internet Explorer, Netscape, Safari, Rational Clear Quest, Quality Center.

Confidential,Mayfield Village, OH Jan’08 – Oct’08
QA ANALYST

Project Description:
Worked on the Progressive Insurance Company website application. The application makes easy for the costumers to navigate through the flow, like providing different functionalities for the logged in costumers and navigating the users who forget their passwords to different pages. Also worked on testing the costumer profile checking functionality used by the bankers.

Responsibilities:

• Analyzing the user/business requirements and functional specifications documents.
• Prepared Manual Test Strategy for entire application
• Designed, Developed Test automation Strategy for Quick Test Pro.
• Identified document management roles & also involved in all the workflows actives
• Set up Automation test environment for manual test and automation test with mercury Tools like Quick Test pro
• Installed and Configured Quality Center 9.0 with Quick Test Pro for functional testing environment.
• Developed the Test Automation Methodology for automated testing of the entire application by using Quick Test Pro
• Used Quality Center for defect reporting and tracking.
• Participated in QA meetings using agile methodology and scrum methodology.
• Performed walkthroughs and meetings in order to report the updates to the management.
• Write test cases to test the application manually in Quality Center and automate using Quick Test Pro.
• Executed Test cases for medical insurance application.
• Building the Requirements tree and Test Plan tree in Quality Center
• Integrated Quality Center and QTP, and wrote scripts using TSL and VB Script
• Developed automated test scripts from manual test cases for Regression testing based on the requirement documents using Quick Test Professional.
• Extensively used Quick Test Pro methods to create automated scripts.
• Managed the team maintained test results, discussed the issues with developers.
• Conducted the status meetings reviewed the issues with the team.
• Set Created Project, Requirements, Test Plans and Tests in Quality Center.
• Implemented Quick Test Pro at client place successfully for the automation. .
• Created transactions and reusable actions by using Quick Test Pro
• Developed the website by using .Net application.

Environment: Quality Center 8.2/9.0,QTP 8.0/8.2/9.0, Load Runner 8.2, Oracle, IBM Mainframes, Unix, , TOAD, Compuware, Visual Basic, Perl, VBScript, Web Logic, Server 8.1,XML.

Confidential,Charlotte, NC Oct’06 – Dec’07
QA TESTER

Project Description:
Bank of America is one of the world’s largest financial institutions, serving individual consumers, small businesses and large corporations with a full range of banking, investing and other financial services. The project was to test and analyze two web-based applications in the Credit Card Services division of Bank of America. The two tools were Web Brokerage and Share builder.

Responsibilities:

• Interacted with the business analysts to understand user requirements and gather inputs for creating the test plan for testing user creation, transaction and bill pay module functionalities.
• Worked as black box tester on the software modules, documented test cases and results in the standard templates.
• Generated automation scripts for regression testing using QTP automation tool.
• Created various checkpoints like GUI checkpoint, Database checkpoint and Bitmap checkpoints to test the functionality of the application.
• Extensively used QTP for testing the performance of the application and response time on the website.
• Created data and tested the functionality using QTP with data driven tests and analyzed the results.
• Used Update mode to update the baseline with the actual results and also the Debug mode to troubleshoot run time errors.
• Created test case scenarios and tested the functionality of the application using QTP to load the server with virtual user requests and tests the performance under stress conditions.
• Involved in testing the database using SQL commands by querying.
• Extensively used SQL commands to test the work flow of data in the database.
• Involved in review meetings with BA and team lead for changes in the specifications and summary of the project.
• Executed test scripts using Unix commands and shell scripting for retrieving data from database.
• Executed test cases for transferring files from the database using shell scripting in Unix.
• Entered Defects in Test Director/QC and followed up on the bugs logged with developer and retested test cases.

Environment: Quick Test Professional, Quality Center, HTML, .NET, SQL, UNIX, VB Scripts,

Confidential,Chennai, India Sep’05 – Aug’06
QA TESTER

Project Description:
Apollo Group manages 41 hospitals in and around India, becoming the largest healthcare provider in Asia. We developed a menu driven package dealing with information system. Reports are generated for billing and tests responsible for the particular patient.

Responsibilities:

• Developed Test plan and Test cases.
• Interacted with developers and Business analysts.
• Written manual test cases according to functional documents and requirements.
• Included both manual and automated testing.
• Responsible for testing functionalities of the application.
• Was involved in testing of databases for Data warehouse project.
• Involved in Front End, Backend, Regression, and Stress tests.
• Was involved in White Box and Black Box Testing.
• Conducted Functionality, Security, End to End, Performance Testing.
• Conducted backend testing of the application by writing SQL queries.
• Used Test Director for test documentation management and defect tracking.
• Participated in various meetings and discussed Enhancement and Modification Request issues.

Environment: QTP 8.2, QC/Test Director, Load Runner, MS SQL Server, Oracle Apache, Java, Java Script, HTML

Confidential,Chennai, India July’02 – June’05
Customer Care Executive

Responsibilities:

• Attending calls of the accounts holders, giving details of their accounts
• Giving the customer balances details, check status, ATM card facilities
• Preparing monthly outstanding statements & fixed deposited receipts.
• Preparing journal entries and posting to the G/L & bank reconciliation