Executive Summary

Senior QA Analyst with 7+ years of experience in all phases of the Software Testing Life Cycle in manual and automation testing of Client-Server and Web Applications, Enterprise and Metro Ethernet switching equipments. Strong multi-cultural and cross functional experience having worked with clients in Americas and Europe. Sound knowledge of information and network industries.

Amicable nature and strong work ethics, self starter with the ability encourage any team to produce quality results on time, can be counted on to handle challenges with poise. Highly self inspired and believe that small daily leadership acts result in breathtaking consequences for the organization.

skills SUMMARY

• Solid Experience in all phases of the Testing Life Cycle having performed Smoke, Functional, System, Regression, Integration, Compatibility, Localization, Globalization testing and support during User Acceptance Testing.
• Experienced in leading and managing teams with 4-5 members.
• Highly skilled in identifying major and hidden defects from any application under test due to precise application knowledge gained through diligent efforts.
• Experience working on most testing models - the V-Model, Waterfall and Iterative models.
• Have worked in different domains including Telecom, Retail, Manufacturing on Client Server testing of Java and .Net Applications and Web application testing.
• Have gained expertise in understanding the application involved, deriving test scenarios from functional specs and ERS, writing detailed test cases, executing the test cases and logging the defects using QC tool and tracking them to closure.
• Have experience in writing test scripts using the Test Automation tool like QTP or Squish and reviewing the same and running the Test Suites during the regression run
• Have experience in writing and reviewing Test Plans, which included details of the Testing Strategy in scope, assumptions, dependencies, tools, risks, mitigation and contingencies, entry and exit criteria and defect management.
• Have been involved in generating details status reports, dashboards, escalaton charts, Manual and Automation Test Estimates, and weekly metrics and creating the Final Test Report during Test Closure.
• Have reduced testing teams efforts by creating reusable functions that resulted in lesser rework and more percentage of automated scripts with a greater ROI.
• Extensive experience in localization and globalization testing in Chinese and Spanish
• Experience in browser (Safari, Fire fox, IE) and OS (MAC-Leopard and Snow leopard) compatibility testing.

Testing : HP QC (Quality Center), Clear case,

Automation Tools: HP QTP (Quick Test Professional), Frog logic Squish (Mac OS),

Scripting Language: Python, VB Script, Sql, TCL/TK, Unix Shell Scripting

Operating System: Windows, Mac OSX, Unix

Domain Knowledge: Retail, Manufacturing, Datacom

Interpersonal Skills

• Ability to handle Clients with ease and confidence,
• Unparalleled language and communication skills.
• Invaluable ability to interface with people and bring out the best in them
• Innate ability to spread positive aura in any team and motivate each member to perform to the best of their abilities, Highly goal oriented with an intent to deliver the best on time

project details

Confidential

Duration: August 2011- Feb 2012

Project Abstract

The Store Ops project was aimed at reducing the redundancy and TCO of major applications in Target. It was a completely technical project that involved testing all the applications that were affected as part of the change. Performance testing and Record Handler Testing using the Queue Manager involving data feeds from the mainframe host was also done.

Role: Senior QA Analyst

Responsibilities and skills gained

• Hands on Experience in System, Integration, Regression and User Acceptance Testing
• Creation and review of Test scripts, Sql commands and test execution.
• Logging of Test Results, defects and reports using QC tool. SME and SPOC for Onsite-Offshore co-ordination
• Hands on understanding of around 100 of the thousand involved applications, mentoring the knowledge gained to the team through presentations, interaction with the EAM and the development teams for defect tracking and resolution.
• Introduce Client processes to the team members and ensure complete compliance to processes.
• Project Effort estimation and tracking.

Confidential

Duration: Oct 2009 - Mar 2011

Project Abstract

Manual and Automation Testing of all R & D and Finance portfolio's internal applications of Apple during various releases

Role: Senior QA Analyst

Responsibilities
and skills gained

• Part of complete cycles of Automation and Manual testing of applications from application understanding, requirement analysis ,test plan design, test Case design, review, test execution, defect tracking, regression automation till giving a Go/No-Go input from the Testing team's side before the application goes live
• Part of the automation team, used Squish tool for automating regression test cases to avoid cycle time during further releases.
• Designed and managed SLAs for 10 projects of varying sizes.
• SPOC for technical review, resource management, managing internal and external stakeholder interests.
• Improved KPIs to meet organizational norms.
• Liaison with Client Teams for Test Deliverables and Knowledge Management
• Worked with Manager for improving CSAT Rating (achieved 6.5/7), Zero project Non-compliance, and for Internal and Client Audits.

Duration: July 2007 - Sep 2009

Project Abstract

International Point of Sale is Best Buy's cash register application for performing operations including like Sale, Return, Post void etc for the customer. The application manages all the store operations from start of day to store close.

Role: QA Analyst

Responsibilities
and skills gained

• Globalization and localization testing of Best Buy's Point Of Sale for different countries like Mexico, China etc.
• Performed Onsite Manual Testing of iPoS at Minneapolis, USA
• UAT at Mexico City, Mexico and captured ~ 30% of total Rel1B Defects before country launch of Best Buy Store
• Designed test suites based on country-specific requirements of IPOS application
• Part of the automation team using QTP to develop test scripts for the regression cycle
• Functional knowledge on store operations of the different countries

Duration: Dec 2006 - June 2007

Project Abstract

The project mainly sustains the builds deployed in the market on Alcatel's switches, and the responsibility includes fixes for Problem Reports and software merges to already deployed software versions. Testing Team activity includes automation, manual, product and system testing activities for all software releases to be deployed by Alcatel, ensuring quality and performance.

Role: QA Analyst

Responsibilities and skills gained

• Manual testing, system testing, debugging and validation of problem reports. Regression testing including execution, failure analysis, bug reporting, tracking and closure on L2, L3 and QoS platforms of ~ 500 test cases.
• Network design for manual testing and system testing and network flow simulation of L2, L3 and QoS
• Automation of test suites in TCL/TK including test suite design, scripting and delivery

Confidential

Duration: Sep 2004 - Nov 2006

Project Abstract

The 7302 Intelligent Services Access Manager (ISAM) is the industry's first IP-based platform capable of delivering 100% triple-play services, supporting the exploding demand for new and bandwidth-hungry applications, such as video on demand (VoD), HDTV and broadcast TV services for all subscribers simultaneously.

Responsibilities and skills gained

• Regression testing of more than 1000 test cases had to be run including execution, failure analysis, defect logging and tracking.
• Automation development for various features like PPPOER/PPPOES, Radius, and CLI etc in TCL.
• Manually testing using traffic generator/analyzers AX4000 (through GUI) and PC-TA (through Ethereal tool).
• Integrated Development, Global Ownership and Administration of test configuration specification using ClearCase, and ARIES/Test Execution environment.

EDUCATION

B.E (Bachelor of Engineering) in Computer Science