Summary of Qualification
Software Quality Assurance Engineer with experience in manual and automation testing of various software applications in network environment on Windows and UNIX platforms. I have solid understanding of System Development Life Cycle, Structured Testing Methodology and QA Testing process. My experience in Test Plans, Test Cases and Test Scenarios along with strong organization and problem solving skills brings testing project from concept to completion in time. I can handle multiple concurrent priorities under tight deadlines and have great communication skills with ability to work independently and in a team environment. I can learn and apply new information quickly in a fast paced environment.

Skills

WinRunner, Segue Silk Test, QA Partner

Languages

C, PERL, Unix, Java Script, SQL/PLSQL, HTML

Operating Systems

Windows XP, Windows 2000, Windows Server 2003, NT Workstation, Windows 95/98, Windows 3.x, MS-DOS, AIX, UNIX, Linux (Red Hat and SuSe), HP-UX, Knowledge of Mac Operating System, VMWARE

Web Browsers

Internet Explorer, Mozilla, Netscape

Databases

MYSQL,MSSQL, Oracle 8.x, Oracle 9i Oracle 10gR2, Microsoft Access, DB2, Sybase

Other Tools

Agile Development,Remedy Bug tracking system, Test Director, HP Quality Center, QTP, BugZilla, Data Migration Utility tool, IIS, JBoss, Tomcat, Space Validator Tool, FTP,SSH,TFTP, Crystal Report, LDAP, Exchange, Outlook, Pop3, IMAP, MAPI, MBOX, SMTP and EAI (Enterprise Application Integration),Black Box testing, Grey box testing , Adobe Photshop, knowledge of TCP/IP stack, HTTP,SSL, DNS protocols, Remedy Action Request Server Platform, BMC CMDB, Knowledge of Health care Application (Medical Application Computer System), Knowledge of mobile device.

Work Experience

Confidential, Sunnyvale, California March 2009- Current

• Developed test plan and teat cases according to functional specification
• Performed Functional, Regression, User Interface, and System testing.
• Worked with developer towards ensuring proper testing and resolving bugs and issues.
• Tested Payment System (Credit Card).
• Web site is based on PHP and Java script technologies.

Confidential,Sunnyvale, California
Software Quality Assurance Dec 2006 Dec 2008

• Worked on Data Center Automation project for Marimba based on Java, C++ and J2EE technologies. Integration between Remedy Change and Incident Managements with Data Center Automation. Also performed the i18n and L10n Testing (French and Japanese languages). I have experienced in testing ACLs (Access Control Level). Installed on Windows, UNIX and Linux.
• BMC Atrium CMDB Business Service integration with BladeLogic using Enterprise Integration Engine.
• BMC Atrium CMDB integration with Configuration Discovery, Topology Discovery
• Developed and executed test cases according to Functional Requirement and Functional Specification.
• Updated localization test Plan for the CCM version of 7.0 to 7.1
• Installed Marimba product on Unix, Linux Windows and VMware using MSSQl, Oracle 10GR2
• Installed Remedy ITSM 7.5( ARS 7.0 and CMDB2.0) on Windows/MSSQL, Unix /Oracle10gr2 rand Linux /Oracle10gr2
• Experienced testing in multi-tiered systems.
• Worked on Remedy Service Request Management application.
• Updated and run script for acceptance test.
• Performed System, Functional, Regression, UI, Integration and Solution, Interoperability and web testing on the Web using IE and Mozilla browsers.

Confidential, Sunnyvale, California
Software Quality Assurance Nov 2004 Oct 2006
Performed Testing for the Remedy IT Service Management 7.0

• Installed ITSM 7.0 on Windows, Unix, Linux and AIX, HPUX with different database.
• Performed System, Functional, Integration, Regression Testing.
• Developed Test cases.
• Maintained a high level of customer satisfaction internationally by providing effective testing of product (English, Japanese, Chinese, Korean, Italian, French and German, Spanish versions of IT Service Management System Application),
• Resized views.
• Performed I18n/L10n Testing.
• Entered defect report using Remedy bug tracking system
• Installed patches for the various version of the Remedy product.
• Experienced testing in Client/Server application.
• Worked on Vendor\'s bug report.
• Performed Web testing.
• Updated and run script for acceptance test.

Performed Remedy Upgrade Installer for ITSM (Asset Management, Change Management, Help Desk, Service Level Agreement applications) Internationalization testing from ITSM5.6 to ITSM6.0-l.on Windows/MSSQL, Unix/Oracle, Linux/DB2, AIX/DB2 and HPUX/Sybase platforms and database combinations.

• Maintained a high level of customer satisfaction internationally by providing effective testing of product (English, Japanese, Chinese, Korean, Italian, French and German versions of IT Service Management System Application), included import and export data.
• Mapping data for ITSM5.6 to ITSM6.0-l using Remedy\'s Data Migration Utility tool.
• Performed System, Functional, Stress and Regression, testing
• Performance Testing using 100K data importing via Import tool and tracking of time.
• Report testing for the ITSM applications.
• Reviewed User guide and Configuration guide and provided feedback to the writer
• Worked with developers towards ensuring proper testing and resolving bugs and issues.
• Performed Web Testing.
• Participated in team meetings and Cross-Functional meeting.
• Updated co-workers team based in India on the ongoing project.
• Entered defect report using Remedy bug tracking system
• Performed CD and ESD bits verifications on Windows and Unix platforms (using command line option for file counts and size comparison)
• Performed Report testing using crystal report.

Performed Remedy ITSM 6.0 internationalization testing on Windows, and UNIX platforms with different database combinations and on the Web.

• Performed Functional, Regression, Integration, and Compatibility testing.
• Performed Installation testing on multiple OS/DB combination.
• Reviewed User guide and Configuration guide and provided feedback to the writer.
• Developed test checklist for Remedy ITSM Application.
• Performed SLA integration testing.
• Performed Report testing using Crystal Report.
• Entered defect report using Remedy bug tracking system.
• Performed CD and ESD bits verifications on Windows and Unix platforms (using command line option for file counts and size comparison)

Performed Remedy Customer Support testing and Remedy Quality Management testing on Windows, Unix and Web.

• Performed Functional, Regression, Integration, and Compatibility testing.
• Performed Installation testing on multiple OS/DB combination.
• Performed Security testing for Customer Support.
• Reviewed User guide and Configuration guide and provided feedback to the writer.
• Tested Email Engine using email server types: Pop3, IMAP, MAPI, and MBOX
• Developed test checklist for Remedy Quality Management.
• Performed testing using different types of permissions e.g. as a user, Administrator and Manager
• Performed SLA integration testing.
• Entered defect report using Remedy bug tracking system.

Confidential, Santa Clara, California
Software Quality AssuranceAug 2003 Nov 2003

• Performed testing of integration developed between ERP and CRM Business Applications using Oracle database.
• Created test cases and executed functional, acceptance, validation tests.
• Executed SQL Query to add delete and update customer Information in CRM and verified results in ERP.
• Worked with developers towards ensuring proper testing, resolving bugs and issue.
• Regression testing to verify bug fixes.

Confidential, Mountain View, California
Software Quality Assurance, Remedy Jun 2000 Dec 2001
Implemented QA processes for Object-Oriented application foundation layer for developing application on Remedy\'s Action Request System (RARS) Version 5 with technologies including Object-Oriented architecture, XML, Client/Server, SQL. Responsibilities included Attributes such as Simple, Embedded Reference, Embedded Data, and Association tables.

• Developed test cases from Functional Specifications and Marketing Requirement Document.
• Executed System, functional, acceptance, validation, Boundary, and regression testing.
• Provided quality metrics for measuring product quality and team efficiencies.
• Participated in requirements and design reviews.
• Worked with developers towards ensuring proper testing and resolving bugs and issues.
• Participated in team meetings, project TOI talks, brown bags, and in evolutionary development process.
• Performed ad hoc testing

Performed Software Assurance testing of Customer Relation Management Business Application based on client/server system in (English, German and French). I was responsible for email testing.

• Created test cases and executed functional, acceptance, validation, usability, integration and regression tests.
• Provides software and hardware installation and configuration on Windows NT/MS SQL and Unix/Oracle 8.16 to 10gr2 for various testing purposes.
• Maintained a high level of customer satisfaction internationally by providing effective testing of product (in English, French and German versions of Customer Relationship Management System Application), included import and export data.
• CD-ROM and Web installation certification for product releases (Smart Cert. Installation testing).
  

Educational Summary

• Bachelor of Science