SUMMARY

• A dynamic professional offering 11+ years of IT experience and 6+ years of experience on application packaging and deployment.
• Strong domain knowledge in windows Installer with Adminstudio, Wise Studio
• Experience in deployment tools like SCCM 2012, HPCA 7.x.
• Experience on various packaging troubleshooting tools like Install Rite, Picture Taker, Procmon.
• Experience on Intallscript, VB Script and Powershell.
• Experience in Packaging and QA Testing
• Hands - on experience on trouble shooting UAT & Production packages.
• An effective communicator with excellent relationship building & interpersonal skills.
• Strong analytical, problem solving & organizational abilities.

TECHNICAL SKILLS

Packaging Tools: Adminstudio 2015, Wise Studio, HPCA 7.8, SCCM 2012

Scripting: InstallScript, VBscript and Powershell, UNIX Shell Scripting

Operating Systems: Microsoft Windows XP, Win 7, Win8, Win10 and Win 2003

PROFESSIONAL EXPERIENCE

System Engineer

Confidential

Responsibilities:

• Plan and Manage Release deployment for GWIM Desktop Platforms
• Reschedule and accommodate emergencies releases without interrupting monthly release as per business requirements
• Provided weekly updates to team on release calendar, managing software deployments, testing, change freezes
• Represented team in weekly release management forum: presented upcoming release plans and contingencies
• Validating and Certifying Engineering Applications for multiple GWIM platforms for Windows 7 and 10
• Validating Stacks and one-off releases for GWIM platforms
• Validating and Certifying Compatibility for new hardware’s (Laptop,Desktop,Tablets, and other Computer Peripherals)
• Deploying Stacks to lower lanes using SCCM 2012 and troubleshooting stack failures
• Creating packages for legacy application using Admin Studio.
• Creating wrapper EXEs using Winbatch and wise scripts for Windows 7 and Windows 10.
• Creating SCCM Packages / Applications for SCCM push.
• Creating Patches and Transforms for Prepackaged MSI applications as per enterprise standards.
• Worked on Windows 7 migrations to Windows 10 RS1 and RS3
• Validating Printer Migration packages UPMT and PrintAnywhere
• Automating User Migration from Confidential to FactSet Market Data Application and other management reports using Excel VBA
• Automate manual process using VBScript and Powershell.
• Creating VMs for testing applications.
• Worked with GPO Team for creating GPOs of core application settings (IE, Office Outlook, Adobe, Business Applications) as per the enterprise and business requirements.
• Testing the group policy objects by implementing the GPOs using active directory, generating reports, validating and approving the user and machine GPOs from development side.
• Create spreadsheets for the management as and when required with the details of the products supported and released to Production
• Validate the scripts created by other team members to ensure production readiness and support post deployment validation

Environment: Windows 7/10, VB Script, FileMon, RegMon, Wise Script, Winbatch, Beyond Compare, Admin Studio 11.0, InstallShield 2008/2010/2012/2013 , SCCM 2007 / 2012, App-V 4.6 SP1 / 5.0, Rollback Rx, Installrite, ConfigMgr 2012 R2 Toolkit, Support Center, WMI Explorer, Powershell 4.0, VMWare, Excel VBA.

System Analyst

Confidential

Responsibilities:

• Creating packages for legacy application using Admin Studio.
• Virtualizing applications using App-V Sequencer, Admin studio - Virtual Package Editor.
• Creating wrapper EXEs using Winbatch and wise scripts for Windows 7.
• Creating SCCM Packages / Applications for SCCM push.
• Creating Patches and Transforms for Prepackaged MSI applications as per enterprise standards.
• Worked on compatibility testing for Windows 7 applications using ACT.
• Responsible for creating release notes and preparing documents for weekly, monthly status and taking part in the monthly audits.
• Delivering packages with 100% quality and adhering to the SLA Timelines.
• Implemented Subversion source control in GIS team.
• Automated some of scripting activities using VBScript and Powershell.
• Creating VMs for testing applications.
• Worked with GPO Team for creating GPOs of core application settings (IE, Office Outlook, Adobe, Business Applications) as per the enterprise and business requirements.
• Testing the group policy objects by implementing the GPOs using active directory generating reports, validating and approving the user and machine GPOs from development side.
• Coordinated the technical software release process and ensured all phases were planned and completed, through collaboration with technical architects & leads, product owners, infrastructure support, QA, and outside team
• Provided weekly updates to team on release calendar, managing software deployments, testing, change freezes
• Represented team in monthly release management forum: presented upcoming release plans and contingencies

Environment: Windows XP, Windows 7/8/10, VB Script, FileMon, RegMon, Wise Script, Winbatch, Beyond Compare, Admin Studio 11.0, InstallShield 2008/2010/2012/2013 , SCCM 2007 / 2012, App-V 4.6 SP1 / 5.0, Rollback Rx, Installrite, Beyond Compare, ConfigMgr 2012 R2 Toolkit, Support Center, WMI Explorer, Powershell 4.0, VMWare.

Senior Analyst

Confidential

Responsibilities:

• Good experience in SAS BI Administration in SAS 9.2 and 9.3 on Unix Operating System
• Defining new roles, groups, libraries, servers and assigning security via SAS Server permissions using SAS
• Management Console
• Effectively utilized Unix Shell scripts to manipulate flat files to analyse the System capacity management and User Pattern analysis
• Managed production jobs and handled alerts at individual job level
• Migration of metadata from SAS 9.2 to 9.3
• Health check of test and development environments, identifying and fixing issues if any.
• Maintaining the SAS servers/environments where ORBIT application is hosted
• Restart of SAS services and application in multi-tier architecture environment
• Installation of SAS in multi-tier architecture environment
• Uploading data and screen definition on SAS enterprise GRC 5.1.
• Build and deployment in the managed Test Environments and Production environment.
• SAS Hot-fix installation on managed Test Environments and Production environment.
• Co-ordination with SAS Account Representative and SAS Vendor regarding timely renewal of SAS
• Software and receiving SID (Software Installation Data) files
• Export and import of various SAS packages and reports
• Provide guidance and assistance to SAS Developers on operational and technical issues
• Data loading via back end.
• Reporting and finding root cause of sanity check failures and DB issue.
• Worked closely with Business users, Application Architects, Production DBA and Infrastructure team in monitoring the servers and SAS application services
• Handled issues with SAS Metadata server, Object Spawner, Workspace server, Stored Process Server, Content server and Web application servers.
• Validating and Certifying SAS packages for multiple platforms for Windows 7 and 10
• Worked as SPOC for Engineering Team for SAS platform packages deployed to Windows Users machines
• Design SoE and Manage end to end Change management for new releases by Raising and managing relevant MCRs and coordinate with relevant infrastructure team to raise TCRs

Analyst (Risk)

Confidential

Responsibilities:

• Validating the Audit results conducted in Technology, Finance, HR, Compliance & Assurance, Consumer Bank, Wholesale Bank of Global units and enhancing/deriving control mechanism and maintaining it in the Assurance Database to generate various reports by the Group Operational Risk Team. Will send the additional controls derived to the respective Country/Business Audit Team. This operation is mainly to enhance Banks Top Management to Take Critical Decision and Banks compliance to Basel II Regulations.
• Analysing the Risk Database and generate various Dashboards/Reports for each Country/Business specific requirements. This includes the Risk Identification, Risk Analysis, Risk Mitigation and Control, and Risk Monitoring. This analysis is mainly to study the Banks Risk/Loss.
• Analysing the Loss Database and generate various Dashboards/Reports for each Country/Business specific requirements. This includes the Study of co-relation between a specific Risk turned out to be a Loss and Report the same to the specific Business.
• Perform Advanced Measurement Approach & Standardized Approach Analysis based on individual Bank driven Operational Risk Model to study the alignment of Bank with the Basel II Regulations.
• Coordinate with the Business/Country Heads of various Businesses to understand their requirements to study the Banks performance on respective country pertaining to Operational Risk. Delegate the requirement to the Team to generate the specific report. These involve the analysis of feasibility of the requirement and sign a product agreement of the same.
• As a BCP Coordinator Conduct Periodic BCP Test for the Team and ensure it is compliant with the Banks BCM Policy. This includes 2 BCP Test for a year assisting BCM Manager and one Big BCP Test where as an active participant coordinating with BCM Manager for a Successful Exercise.
• Ensure and validate the BCP Audits conducted for the other Teams. For any issues identified ensure proper RCA has been done and validate the Closure of the Issue with Control Monitoring.
• Co-ordinate with the Technology Team to ensure the Risk & Loss Databases are aligned accordingly with the ever-changing Risk Management environment.
• Ensure the Risk System Engineer Performs the BRD Testing and UAT Testing accurately and timely.
• Ensure the Risk System Engineer updates all Risk and Loss records updated correctly thereby ensuring it is under the queue of the respective Operational Risk Manager to update the Action Plan, Action Taken, and Target Date., etc.
• Managed cross functionality with other support/IS team for root cause analysis in minimizing high severity incidents and ensured accurate access was granted to business users based on the security matrix approved by business owners.
• Performed review of Dormancy, HR leavers & mover process monthly.
• Managed cross functionality with other support/IS team for root cause analysis in minimizing high severity incidents and ensured accurate access was granted to business users based on the security matrix approved by business owners for Risk System Database and Other Risk System Applications.
• Conduct frequent training for the Business users around the Globe about the navigation and application matrix of Risk System Databases
• Conduct Regular Process Audit of the Team to identify the Risk & Process GAP and deriving Controls for the same to Mitigate the Risk & Process GAP.
• Analyse the errors occurred in the reports and Study the Root Cause and thereby derive Corrective and Preventive Action.
• Analyse and derive the Key Performance Indicators of the Team on various verticals like Team Utilization against each business, Team Performance, Quality using Kaizen Process
• Ensuring the Product Specifications of each reports/products generated are updated and online with Sign-offs of the respective Business Head
• Ensuring the DOI (Department Operative Instructions) for all products/reports are online
• Increased the productivity for team members; streamlined process in reducing TAT & improvised the customer excellence in security operation activities.
• Ensure Junior Analysts perform/generate the reports within the TAT with 100% Accuracy
• Delegating the Adhoc requests by the Business Heads accordingly to the Team without disturbing the regular BAU.
• Ensure Employee Roster Prepared and aligned with the Business Requirement.
• Analyse the Individual Performance in the Team to calculate the Best Performer and other Star Performers of the Team and Send the same to the Vice President.
• Effectively developed, refined and maintained leadership roles in the relationships with process management in Service support & Service Delivery
• Prepare and Provide training to the Team in MS Office and other risk system databases to enhance their skill set thereby to improve productivity and TAT

Confidential

Senior Document Specialist

Responsibilities:

• Providing Analysis & Documentation solutions using MS Word, Excel, PowerPoint, & Visio. The Reports include: Generating & Analyse Credit Rating MIS Reporting in Structured Finance, Asset Management, Corporate Finance, Project Finance, Sovereigns etc. for the leading Risk Rating Company Fitch Ratings.
• Team Process Enhancement includes Forecasting, Timelines, Trending Analysis, Pareto Charts, Data capture, Roster, PR, Quality, AOQ, FTR, Utilization, EPU, Performance Score Card Report, and all Management Reports of the team and mailing to concerned Department Head.
• Ensuring 5S implemented effectively and ensure sustainability
• Ensuring Lean Process implemented is compliant and ensure sustainability
• Ensuring the Team is Compliant with the BCP Tests in the BCP Location by conducting periodic tests in the BCB Site and surprise checks within the Team to ensure awareness of the Team about BCP and BCM
• Perform UAT Test for the Applications used and co-ordinate with the Technology Team to ensure the Applications are ready to the user.
• Provide training to the Team in MS Office to enhance their skill set to improve productivity and TAT.