SAS programmer Resume

SUMMARY:

Experienced addressing bank customer complaints, making sure at all issues are investigated, and ensuring that solutions are implemented promptly.
Experienced with all tasks partnering to handling bank accounts including handling opening, closing, dormant or inactive, and restricted bank accounts.
Experienced maintaining front office service at its highest level of proficiency making sure all operations are delivered efficiently and timely while strictly following the bank security guidelines.

Excellent interpersonal communication skills working to achieve the highest level of business team integrity.
Experienced writing business communications to both internal and external customers.
Experienced with office collaboration software such as Microsoft Outlook maintaining business communications via emails and scheduling business events.

OFFICE COMPUTER APPLICATIONS SKILLS:

Experienced working with: Microsoft Office software package including MS Word, Excel, Outlook, and Power Point.

Experienced using: Oracle Flexcube for all bank account data entries, process all bank transactions, and reports generations.

WORK EXPERIENCE:

Confidential

SAS programmer

Responsibilities:

Provided nursing assistance to residents/clients in the facilities or homes.
Assisted residents with activities of daily living including helping with meals, dressing, bathing, comfort measuring, measuring pulse, blood pressure, respirations, height, weight, elastic stocking, etc..

Account Representative

Confidential

Responsibilities:

Served as the bank’s first point of contact for both the bank’s clientele and governmental regulatory services
Investigated clients complaints and implemented corrective actions promptly
Supervised day - to-day bank’s operations such as opening/closing accounts, handling dormant/inactive, and restricted accounts
Actively contributed in formulating efficient customer service strategies for our bank