SUMMARY:

• IT Professional with Salesforce Development, Architect, Administrator on Force.com platform and Talend Development experience.
• Implemented, customizing and maintained Salesforce solutions.
• Extensive Knowledge of cloud computing services such as SAAS, PAAS and IAAS.
• Driven User Adoption to clients in configuring, customizing applications in Force.com platform for different user groups.
• Excellent Knowledge in SFDC Development task like Creating Apex Class, Lightning Component, Integration, Triggers, SOQL.
• Salesforce Integration with AWS Connect for IVR, Mulesoft for API Integration, Azure AD for Single Sing - on.
• Hands-on experience on Mulesoft Anypoint Sutdio, Anypoint Designer, Anypoint Exchange and Cloudhub.
• Excellent Knowledge in SFDC Administrative tasks like creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows (Actions, Tasks and Events.), Process Builder, Reports & Dashboards.
• Worked on various salesforce.com standard objects like Accounts, Contacts, Cases, Leads, Campaigns, Reports and Dashboards.
• Experienced in analyzing business requirements, Entity Relationship diagram and implementing them to Salesforce custom objects.
• Extensive experience using declarative features like Validation Rules, Workflows, Approval Processes, Escalation Rules and Sharing Rules for satisfying complex business process automations.
• Strong work ethics, excellent communication and inter-personal skills; accustomed to working in both large and small team environments.
• Extensive knowledge in understanding post go-live problems faced by organizations using Salesforce.
• In depth understanding of the sales cloud and service cloud automations using Salesforce.
• Extensive experience in analyzing business requirements, entity relationships and converting them to Salesforce custom objects, lookup relationships, junction objects, master-detail relationships.
• Experience in Data Migration from legacy systems to Salesforce using Apex data loader.
• Implemented, customizing and maintained Salesforce solutions.
• Hands-on experience on data migration tool like Dataloader, Data Migration Wizard, Talend.

TECHNICAL SKILLS:

• Experience on Salesforce Development, Data Migration, Salesforce Integrations, App Building and Administration.
• Experience in Technologies like Salesforce, MuleSoft, Talend, Siebel CRM, Universal Customer Master, Oracle Data Quality, Oracle Policy Automation, E-business Suite, BPM and Fusion Middleware.
• Extensive consultant experience with many other successful projects like Confidential, Globe and Mail, Ministry Of Transportation, Confidential, Barclays Bank, Ministry of Ontario (Family Responsibility Office), GE Healthcare, ING Bank and AVIVA RAC.
• Expertise in Data Architect, Upgrade, Middleware, Data migration, Business analyst, Installation, Configuration, Troubleshooting & Maintenance.
• Extensive Knowledge of cloud computing services such as SAAS, PAAS and IAAS.
• Bachelor of Computer Engineer.
• Solid team player with a consultative approach coupled with a can-do attitude.

PROFESSIONAL EXPERIENCE:

Salesforce CRM Lead Developer

Confidential

Responsibilities:

• Providing estimation and statement for work for new project.
• Involved in study/analysis of business functional specification document.
• Gathering Business requirement and design discussion with Business stake holders.
• Configure and customize Salesforce Lightning application according to JIRA and Confluence stories. Defect resolution.
• Created Lightning Flows in Salesforce and Created custom Lightning Components as per business needs.
• Defending Salesforce Object and work on business requirement on Data Model.
• Hands-on experience on writing Apex Classes, Apex Triggers.
• Created Apex Test classes for code coverage. Used Apex classes as apex action in lightning Flows to process complex business logic.
• Transformed complex business requirements in Salesforce Flows, Process builders.
• Implemented security model such as OWD, sharing rules and field level security.
• Deployment of salesforce metadata using Bitbucket, Ant, Jenkins.
• Implemented business requirement using Salesforce Business process Automation tools like process builder, lightning flows, workflows.
• Used ETL tool Talend data migration.
• Working in team-based environment.
• Experience with strong problem solving, reasoning and troubleshooting skills.

Salesforce CRM Developer

Confidential

Responsibilities:

• Gathering Business requirement and design discussion with Business stake holders.
• Configure and customize Salesforce Lightning application according to JIRA stories. Defect resolution.
• Integrate salesforce with Mulesoft provided Rest API using proxy classes.
• Created Lightning Flows in Salesforce and Created custom Lightning Components as per business needs.
• Fields Mapping and Define data migration Strategy. Migrating existing SAP data to Salesforce.
• Defending Salesforce Object and work on business requirement on Data Model.
• Implementing Single-Sing on using Azure Active directory.
• Hands-on experience on writing Apex Classes, Apex Triggers, Visualforce pages. Created proxy classes for API calls.
• Created Apex Test classes for code coverage. Used Apex classes as apex action in lightning Flows to process complex business logic.
• Hands-on experience on REST API configuration with SFDC. Created API proxy classes and used them in Flows and lightning components. Used tools like postman, advance rest connector to test REST URLs.
• Transformed complex business requirements in Salesforce Flows, Process builders.
• Hands-on experience on data migration using Data Loader and Bulk API.
• Implemented Salesforce CRM integration with Amazon Connect. Configuration of IAM, Lambda Function, Role and Policy in AWS.
• Deployment of salesforce metadata using gearset, Ant, Changesets.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.

Salesforce CRM Consultant

Confidential

Responsibilities:

• Involved in study/analysis of business functional specification document.
• Implementing Single-Sing on using Azure Active directory.
• Implemented Salesforce CRM integration with Amazon Connect. Configuration of IAM, Lambda Function, Role and Policy in AWS.
• Automate calculations, data quality, and database updates to improve the user experience using formulas, validation rules.
• Maintained user accounts, sharing rules, user roles, user profiles, field level security, content folder rights, groups and list view rights.
• Design and developed various Custom Objects, Tabs, validation rules on the Fields, Page layout setup.
• Involved in security levels and privileges by customizing Salesforce.com Profiles and Roles.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Define reports, charts, and dashboards to track the status of Leads Lost and analyses how well the company manages Lost Leads.
• Implemented security model such as OWD, sharing rules and field level security.
• Worked on lead conversion processes and assignment rules.

CRM Consultant

Confidential

Responsibilities:

• Worked on Salesforce CRM Sales Application. Migrating existing Siebel CRM to Salesforce CRM.
• Configuration and Enhancement on Salesforce Account, Opportunity, Lead, Case Management modules.
• Customizing Page layouts, field level Security changes, creating new record types, creating new Tabs.
• Migrated existing customer Siebel CRM data onto Salesforce Service application.
• Implemented Triggers, SOQL Queries.