SUMMARY

• me is a Salesforceprofessional over 3 years of recent hands on experience in Salesforce.comdevelopment and administration.
• me have a background in SAS Development and SAS Administration spanning over a total of 14 years in multiple industriesincluding 8 years wif Confidential .
• Salesforce development experience, including, but not limited to the coding of Apex Classes, Apex Methods, Apex triggers, Visualforce pages, SOQL queries and unit testing on Developer Console, adherence to governor limits, and exception handling
• Salesforce platform administrationexperience, including but not limited to the management and maintenance of user setup, roles and profiles, permission sets, customization of objects, fields, record types, page layouts, validation rules, workflows, list views, reports, dashboards, security controls, productivity and collaboration settings, mobile and desktop configurations, and 3rd party integrated applications
• Proven ability to TEMPeffectively communicate and resolve technical issues at all organizational levels both internally and externally
• Experienced at gathering business requirements and making the translation into technical requirements
• Highly detailed - oriented and realize the importance and necessity of proper documentation of all projects and business processes

TECHNICAL SKILLS

• Apex Classes
• Apex Methods
• Apex triggers
• Visualforce pages
• SOQL queries
• Unit testing

PROFESSIONAL EXPERIENCE

Confidential, Charlotte

Services Technician

Responsibilities:

• Provide part-time early morning cleaning services for Atkins Library on the campus of UNC Charlotte (5am-9am M-F)
• Utilize library facilities and equipment daily after work hours to complete various Salesforce related training modules and projects on Trailhead.Salesforce.com
• Further optimize time by studying materials in preparation for the Salesforce Certified Platform Developer me exam
• Currently in the process of discovering use cases for Salesforce utilization by the cleaning staff and management
• Consistently looking for work related activities wif heavy email collaboration, reliance on spreadsheets, shared local documents, time-intensive, repetitive manual steps, and low impact on outside departments as possible use case opportunities

Confidential

Division Leader

Responsibilities:

• Created Salesforce App on Developer Edition org to mimic the functionality of Primerica’s proprietary CRM tool, Primerica Online (POL)
• Initially populated standard objects (Accounts, Contacts, Leads) wif insurance agent and client data via the Data Import Wizard
• Setup my insurance division team’s District Leader as a user on Salesforce.com and the Salesforce1 mobile app for the purpose of UAT testing
• Programmatically created a variety of client related lists via a combination of Apex Classes, Apex Methods, and SOQL queries
• Wrote Apex Triggers and accompanying handler classes to perform various actions on object records
• Created Visual Force pages dat used Apex Custom Controller classes wif methods to query for results to display

Confidential

Salesforce Administrator/Developer

Responsibilities:

• Provided consultation to the company owner on the business benefits of adopting CRM software for small business
• Held requirements elicitation meetings wif company owner and successfully gathered and uncovered requirements by asking exploratory questions
• Developed company website
• Was involved in Salesforce.com Application Setup activities on Enterprise Edition
• Imported initial contact data into Salesforce by creating a clean,dedupedimport file in MS Excel wif field names dat matched the field names in the Contacts object prior to running the Data Import Wizard
• Configured the Salesforce1 mobile app for company owner and key staff members
• Created a customized support process wifin Salesforce which included an editedPicklistfield wif items specific to the business functions of landscaping
• Created a self-service Web-to-Case process which generates a new Case in Salesforce upon the click of a Submit button on a customer contact form on the company website due to the use of an Auto-Response Rule
• Created Assignment Rules and Queues to make sure new Cases generated from the customer contact form submissions are automatically assigned to the appropriate employee
• Manage the on-boarding and setup of new employee user profiles and the freeze of employee profiles upon separation from the company
• Provide on-going technical support for Salesforce.com account, Salesforce1 mobile app, company website issues and internal requests for changes and enhancements
• Periodically perform system Security Health checks to reduce security risk and data loss

Confidential

Application Systems Engineer 4

Responsibilities:

• Served 5 years in the role of SAS Developer on the B.me.C.C. (Business Intelligence Competency Center) team wifin the Enterprise Data Analytics Department
• Wrote SAS and SQL code to query data and create applications and reports for various lines of business throughout the bank
• Frequently used SAS’s Proc SQL to write SQL code dat connected to company databases (Teradata, Oracle, Microsoft SQL Server, etc.) and performed various joins such as inner joins, outer joins, full joins, etc.
• Spent last 3 years wif Confidential in the hybrid role of SAS Administrator on the B.me.C.C. team
• Technical responsibilities wifin the SAS Administrator role included, but were not limited to, assisting wif server-side installations of SAS software, working daily user problem tickets on SAS request log, assisting wif demonstrations and proof of concepts prior to line of business adoption of new SAS products
• Business analyst responsibilities wifin the SAS Administrator role included, but were not limited to, setting up requirement elicitation meetings wif key stakeholders for new SAS packages, assisted in completing project documentation including Business Requirements Documents (BRD) and Functional Specification Documents (FSD), serving as point of contact and liaison between B.me.C.C.’s SAS team and external software packaging team, arranging System Integration Testing (SIT) of SAS packages, coordinating User Acceptance Testing (UAT) of SAS packages, assisting wif post roll-out user support
• Microsoft SharePoint Administrator responsibilities included the migration of the B.me.C.C.’s team site from SharePoint 2010 to SharePoint 2013, creation and maintenance of all in-house lists and libraries including lists to support the yearly SAS license renewal process and libraries to archive installation documentation

Confidential

SAS Programmer

Responsibilities:

• Assisted Bank of America’s Small Business Lending’s Small Business Card group wif the automation of the Risk Strategies/Balance Control process designed to identify high credit risk accounts, and perform the necessary automated adverse actions or manual credit review
• Updated SAS code for existing strategies; coded new strategies; created a daily pipe delimited text file containing various company and guarantor data for each adverse account on the total small business card portfolio
• Uploaded summary text files to the SAMI GUI for daily processing; automated complete process to run automatically on a Unix server on a daily basis during a set time block via the use ofKornShell scripts andcronjobs
• Participated in Systems Integration Testing (SIT) and User Acceptance Testing (UAT)

Confidential

Senior Risk Analyst

Responsibilities:

• Utilized knowledge of types of risks dat impact business units, risk management guidelines, laws, regulations and/or internal controls to coordinate assigned risk management/measurement/transfer process across multiple business units
• Made recommendations to management for business enhancement based on analysis results
• Identified sources of data and conducted research on implications of internal and external changes on the financial services industry
• Counseled the business unit leaders in the development and implementation of risk management plans and procedures
• Provided significant input into the development of methodologies and quantitative tools to evaluate operating, credit, market and/or regulatory risk, as well as, to evaluate risk/return and value
• Communicated and trained others on the application of methodologies and tools assess risk
• Served on various corporate-wide task forces to address various risk management issues; reviewed work of Analysts
• Recommended technologyforteam

Confidential

Computer Consultant III

Responsibilities:

• Provided specialized, discipline-specific support for the departments of Political Science, Sociology and Anthropology, and Criminal Justice; served as technology communications liaison between assigned departments and centralized campus computing support for research in statistics
• Worked wif campus-wide research support units to improve collaborative support across campus; provided development services for Colege faculty
• Assisted in departmental technology planning
• Participated regularly in various professional development workshops, seminars, and classes
• Served as lab administrator for a 40 pc computer classroom

Confidential

Statistical Programmer

Responsibilities:

• Used SAS v 8.2 in a Windows 2000 environment to analyze Phase me-III clinical trial data
• Studies conducted according to US and International Standards of Good Clinical Practice
• Attended meetings and participated in conference calls wif biostatistician and clients in order to discuss study protocols
• Reviewed case report forms and databases to confirm dat data was collected in a manner consistent wif analysis requirements
• Used Base SAS, SAS/STAT, and SAS/GRAPH procedures to generate listings, tables, and figures as part of NDA submission and ISS/ISE
• Performed quality checks for other programmers consisting of independent code review, review of program output, and reprogramming of key tables