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Technical Lead Resume Profile

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NY

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SKILLS

  • Software: Win 7,8/Vista/XP, MS Access with Oracle 11, Symantec Ghost, Microsoft SMS. Digital , Endpoint Safeguard encryption , MS Office 10, Outlook, Lotus Notes 8.5, Remedy,
  • I BM Manage now, HP Service Manager, Dameware, Active Directory Win 2003 Server, Altris, Peregrine Assets, Computrace BIOS security, Hyperion ESSBase. SCCM, SAS, Teradata and SQL.
  • Navy Log Cards with Aventail, Access and Oracle 11 clients. Software installs SCCM.
  • Hardware: Troubleshooting, installation configuration. IBM, Dell, Toshiba and Hewlett Packard servers and workstations , Thin Clients, install and repair NComputingvSpace. MAC installs,

SPECIAL SKILLS

  • Cisco switch configuration router NAT network address translation
  • Configure a DHCP address to static and configure network printer
  • Server Services: DNS, TCP/IP, WINS, DHCP
  • Network Technology: Hubs, Switches SMC, 3COM, HP, Cisco ,
  • Cat 5 to Cat 6 upgrade, crimp RJ45 connector
  • Desktop 1st 2nd and 3rd level support. Executive Support VPN connectivity
  • Desktop Team Lead in project management at J J and Bristol Myers
  • Server installs at IBM Point of Sale customers. MAC install, network support

Work Experience

  • HP desktop and laptop new purchase assessments.
  • Perform daily data backups, rotate and send tapes offsite.
  • Install phones, switch and router configuration with NAT network address translation .
  • 9/13 Present New Breed Logistics, Senior HW/SW Tech - Warehousing Facility, North Haven, CT
  • Repair HP network printers. Vender escort. Install programs, migrate data and delivery to user Helicopter Support, Inc HSI , P W, Sikorsky.
  • Data spreadsheet updates and report on bi-weekly receives and shipments to Sikorsky, P W.
  • Configuration, user walk throughs with use of SAP, SAS in conjunction with Sikorsky.
  • IntraEnterprise 8.0.0 ticket system. Included configuration of work station functionality
  • With proper use of SAP with key components of SQL display.
  • Win 7 migration from Win XP. Install Intermec label printers and scanners

Confidential

Technical Lead

  • Innovative, detail orientated all level user tech support HP Service Manager
  • Install Lotus Notes 8.5, SAS, SAS EG 4.2 9.3, Terradata, SQL and support
  • Administer ID Manager, SCCM computer administration
  • Symantec Endpoint Protection - SEP
  • SCCM create image build image Win XP, 7 computers
  • Support of MS Office 2010, EssBase. Relational database configurations
  • In conjunction with Win XP and most Win 7 upon conversion.

Confidential

Desktop Support Analyst

  • IBM laptop T42, T43, T60, T61, T410
  • Software fixes Windows XP on laptop desktop computer. Image if necessary
  • Setup Outlook 2003 and support for 5,500 WAH user community
  • Repairs on Outlook on Sev 1 2s.
  • Install MS Office 2007 and IE 8 when requested
  • Ensure proper drive mapping to user's computers
  • Connect Outlook Mailboxes, reset forms, add contacts to Outlook refreshes
  • Marimba software installs of AD, SAS and SAP
  • Complete Active Directory input for software adds and deletes to destination computers

Confidential

Senior Support Analyst I

  • Domain upgrades to GWEXCHDOM, SID and set group permissions
  • Tested and implemented Windows 7 computers with SAS configurations.
  • Successfully installed 250 MACs and connect to share for software
  • Support Analyst with New Haven Board of Education. Processed work orders
  • Virus cleans with Stinger and Malware network support Snow Leopard OS.
  • Attach computer to domain, set system services, set virtual memory

Confidential

Senior Desktop Team Lead

  • Computer refresh project. Image new HP 6910p laptops, DC 7900 desktops
  • Management coordinate spread sheet updates for appointments, daily installs
  • Use of Timbuktu Pro remote connects and Altiris Consoles
  • Active Directory Computer Management for group and user computer access rights
  • Install Outlook and option at user requests. Install MS Office products

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