Technical Writer Resume Profile IN - Hire IT People

Summary

SharePoint Administrator Site Developer InfoPath Expert

Using only the tools packaged within SharePoint, InfoPath, and SharePoint Designer, without adding custom code I develop SharePoint sites, lists, forms, and workflows that make employees more effective, efficient, and happier. I'm a creative, team-oriented and results focused professional seeking to invest skills, experience, and enthusiasm by contributing to a company's organizational goals and objectives.

Core Professional Strengths

Excellence in Writing/ Editing
Design/ Forms development that provide the WOW factor
Streamlining of Processes/ Procedures/ Workflows

Employment

Confidential

SharePoint Site Developer

Contributions:

Consulted with Business teams to gather requirements, diagram, and improve business processes using Visio
Created and tested six regional SharePoint sites for the legal dept. document administrators.
Increased document administrator efficiency by developing automated forms and lists using InfoPath.
Reduced process complexity through development of automated workflows.
Results: A vastly improved document creation and tracking process for marketing content that is easier to use and increases document administrator capacity, accuracy, and improves legal and ad copy effectiveness.

Confidential

SharePoint Site Developer

Contributions:

Consulted with Business teams to gather requirements and diagram ITIL workflows using Visio.
Enhanced department visibility via development of a new departmental portal on SharePoint.
Increased informational usefulness by developing and testing a SharePoint ITIL wiki and TEAM SITES.
Results: Vastly improved efficiency via a SharePoint wiki solution that brings business and IT services closer together, and improves business satisfaction through improved IT service levels.

Confidential

SharePoint Wiki Developer Knowledge Management Sr. Technical Writer

Contributions:

Consulted with Business teams to diagram security procedural workflows using Visio.
Consulted with IT Administrators to establish network, firewall, infrastructure, and document protocols.
Enhanced end-user experience by developing an IT Wiki using SharePoint and Dokuwiki.
Results: Employee efficiency and production was greatly enhanced via greatly improved access to instructions, procedures, product manuals, white papers, software process documentation, templates, etc.

Confidential

SharePoint InfoPath Development Technical Writer

Contributions:

Consulted with Business teams and infrastructure engineers to diagram procedural workflows using Visio.
Streamlined Change Request process by developing automated SharePoint forms and lists.
Simplified CR ticket creation and job tracking by developing automated forms using InfoPath and SharePoint.
Reduced process and procedure complexity for AT T and Verizon Cell Tower construction projects.
Reduced maintenance costs by reducing processing time from over 2 hours to less than 20 minutes.
Results: Drastically reduced service costs and increased efficiency via automated forms and standardized procedures that stream-lined the change request process, and reduced errors and service calls.

Specialties

My specialties include developing clear, concise and easy to use instructions, manuals, wikis, and many other types of documentation for all of the following:
SharePoint team sites and lists/ Automated forms
Hardware software
Electronic devices
Knowledgebases Wikis
Finance/ Manufacturing/ Pharmaceuticals/ Insurance
Policies, Procedures SOP , and Processes
Wiki DokuWiki Mediawiki I am also participating at WikiPedia.com as an editor

Skills

Popular Skills	Years used	Last used
Visio	10	2015
Leading business process flow sessions	10	2015
Documenting business process flows	15	2015
Microsoft Word	15	2015
Microsoft Excel	15	2015
SharePoint	7	2015
InfoPath	5	2015
Paint Shop Pro	8	2015
Working in a collaborative team environment	15	2015

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