Senior Technicain resume profile

Summary

Over 10 years of planning, networking, implementing, and supporting various software packages and components internally and externally. Complete demonstration of expertise in software and hardware troubleshooting with quick resolutions. Complete ability to work on time sensitive projects and meet deadlines from customers and end-users. Complete motivation to be a valuable team player through project cycles, testing, and implementation. Complete demonstration on a daily basis exemplary integrity, reliability and work ethic with strong commitment to excellence.

Technical skills

MCDST Certified Microsoft office Word, Excel, PowerPoint, Access
Sage Timberline Estimating software
On-Center Software products: QuickBid, On-Screen Takeoff
MOSS 2007, SharePoint Foundation Server 2010, SharePoint 2010, SharePoint 2013
Oracle Primavera P6, Oracle Primavera Contract Manager
DataCap and Kofax Imaging Software
FileNet P8 V4.0, and v4.5 Certified Professional in 6 areas CM, BPM, RM, IM, EM ,Forms Manager
EMC ApplicationXtender
BlueBeam Revu Extreme

Professional EXPERIENCE

FILENET Application AdMINIStrator

Confidential

Deployed a solution to support our NQA-1 requirements using WorkplaceXT, BPM, eForms, and RM
Designed and maintained all corporate workflows, as well as support
Maintain 27 internal servers, 2 content cache locations, and 1 external DMZ server.
Complete control of the application, content, and processes including support
Implemented SPNEGO with Websphere for SSO
Deployed IBM Content Navigator 2.0
Completed the upgrade from 4.0 to 5.1 without using consulting services
Management of 6 team members
Direct Report to the Vice President of Baker Concrete Construction
Primavera P6 Administrator, Confidential
Maintain all databases, and client installations
Maintain all LDAP configuration
Creation of new projects, and new Primavera Web instances
Creation and configuration of our company standard dashboards, reports, and portfolios
Sharepoint administrator, Confidential
Work directly with the programmers to ensure functionality and deployments are complete
Created all user accounts and security models for our deployments
Creation of the corporate Governance Strategy
Creation of Workflows using VS Studio and SharePoint Designer
Current SharePoint configuration supports 5 separate companies and is the launching point for corporate activities
Deployed SharePoint Foundation Server 2010 for external users
Designed all sizing requirements and footprint of the deployment
Designed and developed all branding for our newest SharePoint 2013 deployment
Implemented PowerPivot, Reporting Services, and PerformancePoint for our BI needs
SENIOR PC TECHNICIAN, Confidential
Managed software and hardware purchases to ensure correct pricing and end user needs were met
Created all user accounts and scheduled PC deployments
Created and deployed a base image using Windows Deployment Services for all company PCs
Managed all Multi-Function Copiers, including scheduling of maintenance and renewals of leases.
Supported 900 remote end users with connectivity and access to servers and shared folders
Configured and deployed all network equipment for jobsites, and new offices

Professional EXPERIENCE Continued

Senior Technicain

Confidential

Support and training of a complete list of privately owned restaurants and retail stores within Dayton, Columbus, Cincinnati, and Toledo area
Development and execution of software and hardware solutions pertaining to their style of business
Certified Dell hardware specialist
Certified Biztracker POS and Digital Dining installer
Demonstrate product to established prospects
Developed a professional network of mutual B2B vendors supporting the industry
Established an environment that promoted attention to immediate customer service recovery and resolution
Rated as Top Technician of Biztracker POS software in 2005 in nation

Account Manager

Confidential

Developed an unique relationship with customers throughout the Charleston area based upon integrity
Demonstrate product to established prospects
Established an environment that promoted attention to immediate customer service recovery and resolution
Cover technical support issues and complaints as needed
Troubleshooting of specific software and hardware issues
Designed specific reports and exports to fit customer needs
Reduced support calls by 20 based upon proper training
Developed a training guide that is used in the entire southeast region

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