Support Engineer Resume Profile

TECHNICAL SKILLS

Mac OS X, Windows XP, Vista, Win 7, 8, Windows Server 2003, 2008, 2012 ,SBS 08, 11, Active Directory, DNS, DHCP, Exchange Server 03, 07, 10,13 SQL Server 2005, 08, 12, SharePoint 03, 07, 10,13 ,Hyper-V, BizTalk, Cisco, Citrix, XenApp, RSA, MS Office 03, 04, 07, 08, 10, 13. Office Communicator 2007, Lync, System Center, InfoPath Designer, VMware, vSphere, Message Labs, Backup Exec, Sophos AV, Trend Micro AV, ProLaw, Raisers Edge, Adobe CS 6

WORK EXPERIENCE

Confidential

SharePoint Administrator / Jr. Database Administrator

SharePoint Administration Tasks and Support Site Creation, Content Moves, Security
SQL Server Administration DB Restores, Backups, Queries, Indexing, Permissions, Replication, Monitoring
BizTalk 2013 Configuration and Administration Dev, Pre-Prod, Prod
Administration of Four SharePoint Farms and Extranet Portal
Performance Tuning SP Moving Site Collections to Separate DB's
Managed Servers System Updates, SharePoint Updates and Service Packs
Moved Environment to New SQL Server, Config DB Recreation
Finished Setup of Existing Environment Indexing, Search, User Profiles, Scopes, SSP
Reconfigured Services on The Servers in SharePoint Farm
Created DEV SharePoint Environments
InfoPath Form Design and Management, Administrator Approved Published Forms
Use of Native Tools and Quest, Metalogix Tools for SharePoint
Consolidation Project for Multiple SharePoint Environments SP 03, 07, 10, 13
Migration Project to SharePoint 2010 and 2013
Designed and Engineered SharePoint 2010 and 2013 Farms Dev, Prod

Confidential

Remote Support Engineer

Systems Administration / Network Administration for 300 Clients
Active Directory Administration, Groups, OU's, GPO's
Exchange Server 03, 07, 10 Administration and Support
SharePoint 03, 07, 10 Administration and Support
Anti-Virus Sever Administration Sophos, Trend Micro, Symantec
Citrix, XenApp Administration and Support
Terminal Services, RDS Administration and Support
Thin Client Configuration and Support WYSE, HP
Print Server Configuration and Network Printer Support
VMWare ESXi Servers, VSphere
Installing, Configuring and Troubleshooting Software Applications on PC's
Mac OS and Software Configuration, Troubleshooting and Support
Sonicwall, Firewall, and VPN configuration
Kaseya System Management, ConnectWise Ticketing System

Confidential

IT Contractor

Global Desktop Analyst / 2ND Level Support
Troubleshooting and Repair of Hardware Issues.
Imaging and Deploying new Systems with MDT
Testing and Certifying Software, Installation Documentation
Troubleshooting, Installation and Configuration of Approved Software.
Troubleshooting and Configuration of Blackberry on BES and IPhone devices
Working with Offsite Venders Scheduling Repairs and Service Calls
Managing Wireless Network Access and Account Creation Cisco
Mac OS and Software Support
Citrix, XenApp, Thin Client Support
RSA Software and Hardware Token Management
SCCM 2007 Tools Experience
HP Service Manager

Confidential

IT Consultant

Network Administrator / Desktop Support for 5 sites across the U.S.
Image Creation for PC's and Tablets
Software Installation and configuration of Servers, Workstations and Tablet PC's
Configuration and Support of Smart Phones, Email, Hotspot, etc
Testing, Troubleshooting, Support, and Training of Custom Applications.
Configuration of Network Scanners, Scan folders, Scan to .PDF, etc.
Testing and Troubleshooting GPO's, Logon Scripts.
Print Server Configuration and Network Printer Support.
Microsoft SQL 2005 Reporting

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship