TECHNICAL SKILLS

• LANGUAGES: HTML, XML, Windows PowerShell, VBA and Unix shell scripting, ASP.NET
• ANSI SQL and TSQL, introductory C Microsoft C Sharp
• DATABASES: Microsoft SQL Server 6.5, 7, 2000, 2005, 2008
• HARDWARE: Intel based X86/X64 based production platforms, including IBM
• BladeCenter, Dell PowerEdge, Compaq Proliant, and white box servers.
• Storage arrays including EMC and Hitachi SANs, SCSI DAS DellStorEdge, Compaq
• DAS, and JBOD arrays.
• VIRTUALIZATION: VMware Workstation, Server, and ESXi/VSphere, Microsoft Hyper-V and SCVMM
• OPERATING SYSTEMS: Windows Server 2008 and R2 x64 and x86 , 2003 x86 , Windows 2000 x86 ,
• Windows NT 3.51 and 4.0 , Windows 7 Vista x64 and x86 , Vista x64 and x86 , Windows XP X86 , Ubuntu Linux, Debian Linux, RedHat Linux.
• APPLICATIONS: MOSS 2007, SharePoint Portal 2003, SharePoint Services 3/2, and
• Project Server 2007/2003 installation, configuration, administration and development on
• Windows Server 2008 and 2003, IIS 7 and 6, using SQL Server 2000/2005/2008 including
• Reporting Services and Analysis Services. TCP/IP and HTTP, Project Professional 2010/2007/2003, Microsoft Office Suite 2010/2007/2003 Word, Excel, PowerPoint, InfoPath, SharePoint Designer 2010/2007 and FrontPage 2003 , EDI TSYS credit card processing, proprietary Java based CMS software . Prototyping and testing of SharePoint 2010 Foundation/Standard/Enterprise.

RELEVANT CAREER HISTORY

Confidential

Responsibilities:

• Developed a data extract, load, and reporting solution using PowerShell, Nintex workflows, and CorasWorks display components supporting engineering testing.
• Redesigned, deployed, and supported MOSS based Technical Showcase site providing access to internal best-in-class technical presentations and information. Site and architecture supports worldwide audience and distributed architecture.
• Support of divisional business clients including product/project teams domestically and internationally.
• As-needed consultation and support for business customers on SharePoint capabilities/opportunities and prototype/development of best fit rapid solutions using existing tools OOB web parts, CorasWorks, Nintex Workflows, JQuery .

Confidential

Responsibilities:

• Maintained and extended project status reporting leveraging InfoPath and Excel/PowerPoint VBA in conjunction with MOSS 2007 as a data repository and for customer delivery.
• Worked with divisional HR to redesign and deploy a worldwide learning site hosted on MOSS 2007. Leveraged JQuery to provide flexible and supportable business solution unavailable in MOSS OOB or hosted environment.
• Support of divisional business clients including product/project teams domestically and internationally.
• As-needed consultation and support for business customers on SharePoint capabilities/opportunities and prototype/development of best fit rapid solutions using existing tools OOB web parts, CorasWorks, Nintex Workflows, JQuery .

Confidential

Responsibilities:

• Support of BPOS-D dedicated and BPOS-F federal national and international enterprise clients for MOSS 2007/SharePoint 2010, Exchange 2007/2010 and OCS 2007/Lync fully hosted and blended SaaS environments.
• Support of clients pre and post migration MOSS 2007 to SharePoint 2010, Exchange 2007 to Exchange 2010, Lotus Notes Domino to Exchange 2010
• Support and troubleshooting of SharePoint custom code solutions including variations for international/multilingual sites, custom workflows, InfoPath forms solutions, and customization with SharePoint Designer.
• Coordination of communication and customer troubleshooting for Severity A incidents and liaison/resource for Microsoft Technical Account Manager, CritSit Manager, and Microsoft internal/contract/vendor platform-specific technical resources.

Confidential

Responsibilities:

• Consulting on business formation and infrastructure development to support technical and business auditing of federal/state/industry specific protocols/processes/best practices for electric utility/energy industry generators/transmission owners/utilities.
• Focus on leveraging SharePoint 2010 in a blended SaaS/locally hosted high availability configuration to facilitate remote team collaboration while ensuring appropriate data security and controls.
• Prototype of custom workflow solution leveraging InfoPath forms for organized data capture of cyber security audit data.
• Planning for proactive information and records management to meet federal/state/client guidelines on audit team information compartmentalization and internal/external nondisclosure to meet legal and client requirements.
• Continuous research and opportunity/impact analysis of additional SharePoint 2010 features focusing on improved reporting/BI/BCS services, content management improvements, workflow management, records management features, security auditing/reporting, SaaS/cloud based services, and business continuity and high availability features such as improved backup/restore features and leveraging SQL Server mirroring.

Confidential

Responsibilities:

• Lead administrator and developer for Microsoft Office SharePoint Server MOSS 2007, NERC/SERC Portal ASP.NET custom application, IIS 6, SQL Server DB .
• Platform administration of Microsoft infrastructure including SQL Server 2000/2005, SharePoint Server 2007, IIS 7/6, and Windows 2008/2003 x64 and x86 .
• Lead project management/software release management/vendor management/stakeholder coordination regarding internal and external/client facing web applications, IT operations, and development lifecycle management.
• Lead ERCOT and TexasRE IT separation effort IT infrastructure rearchitecture initial project feasibility, scope, schedule, and time/cost estimates. Continued coordination with contract project PM, assessment of vendor proposals, and stakeholder/scope/schedule/risk management.
• Lead proactive support and troubleshooting efforts involving MOSS 2007 and allied technologies IIS 6/7, Windows Server 2003/2008, Microsoft Office 2003/2007 clients, IE 6/7, Web Parts in an external/internet facing and internal/collaboration MOSS 2007 implementation.
• Systems architecture and operations in collaboration with ERCOT IT and contract hosting and software development companies, and based on ERCOT NERC/FERC or related security and systems standards.
• DEV and PROD DBA duties backup and restore data, troubleshoot via SQL or other methods SharePoint and data quality and systems issues using SQL Server 2000 and 2005.
• Use of SharePoint Designer 2007 MOSS for web content changes and other site design modifications.
• Use of InfoPath 2007 for form design to facilitate business process improvement for field audit teams and streamlining customer audit workflow and data entry.
• Continuous research and opportunity/impact analysis of additional MOSS 2007 features and third party tools including Web Parts, records management features, business reporting, security auditing/reporting, learning management systems, SaaS/cloud based services, and backup/restore software.

Accomplishments:

• Internal and external management and creation of EDI process workflow for data quality check, transmission to NERC, and feedback cycle between NERC IT and TexasRE Business and IT departments.
• Assumption of IT Operations management duties in addition to existing technical and project management duties during manager's maternity leave December 2009-March 2010 direct report to executive team.

Confidential

Responsibilities:

• Lead administrator and developer for Microsoft Office SharePoint Server MOSS 2007, SharePoint Portal 2003, Project Server 2007/2003 including MOSS 2007/WSS 2 , and OpenText Livelink 9.7 document and records management software .
• Platform administration of Microsoft infrastructure including SQL Server 2000/2005 with SQL Reporting Services and Analysis Services/OLAP , Windows SharePoint Services 3/2, IIS 7/6, and Windows 2008/2003 x64 and x86 .
• Lead proactive support and troubleshooting efforts involving MOSS 2007, SharePoint Portal 2003, Project Server 2007/2003, and allied technologies IIS 6/7, Windows Server 2003/2008, Microsoft Office 2003/2007 clients, IE 6/7, Project Professional 2003/2007, AvePoint DocAve SharePoint Backup and Restore platform, Web Parts .
• Systems architecture and operations in collaboration with ERCOT IT departments and based on ERCOT NERC/FERC or related security and systems standards.
• DEV and PROD DBA functions backup and restore data, troubleshoot via SQL or other methods SharePoint and Project Server data quality and systems issues using SQL Server 2000 and 2005.
• Use of SharePoint Designer 2007 MOSS and FrontPage 2003 SharePoint Portal 2003 for web content changes and other site design modifications.
• Continuous research and opportunity/impact analysis of additional MOSS 2007 features and third party tools including Web Parts, records management features, business reporting, security auditing/reporting, learning management systems, and backup/restore software.
• Accomplishments:
• Technical and information architecture and deployment of MOSS 2007 intranet collaboration platform within limited time 1 week and data center constraints no additional power or cooling required to support ERCOT management initiative to retire NTFS share drive artifact storage/collaboration.
• Architecture, configuration and current build-out of first virtualized ERCOT DEV, ITEST, and PROD Windows Server 2008 x64/SQL 2005 environments using VMWARE ESX Server host to support higher availability and capacity MOSS 2007 infrastructure. Will include hardware load balanced web servers and a clustered SQL 2005 Server instance.
• Initiation and continual input to first ERCOT SharePoint Governance Guidebook executive sponsorship, business process, information architecture, and artifact management/ownership documentation .

Confidential

Responsibilities:

• Application and systems administration including Microsoft Project Server 2003, SQL Reporting Services 2000, SQL Server 2000, SQL Server Analysis Services OLAP , Windows SharePoint Services 2, IIS 6, and Windows Server 2003.
• Lead troubleshooting efforts involving Project Server 2003 and SQL Server 2000 features and processes such as OLAP data warehouse cube build, report development and customization using SQL Server Reporting Services, Project Professional 2003 LAN connection issues, and data quality issues.
• Technical and business process development/support for ERCOT PMO, DPO Managers, Project and Resource Managers.
• Financial and project management report and process development and management.
• Developed and maintained ERCOT inter-departmental customer relationships PQR to IT, Finance, Corp Apps .
• ERCOT project schedule support, optimization, and technical troubleshooting.
• Ongoing research and impact analysis of additional Project Server 2003 technical features and third party tools.

Accomplishments:

• Managed transition to Managed Time Periods feature in Project Server 2003 and allied technical and business processes resulting in higher quality and on-time delivery of project timesheet data.
• Helped craft optimized project and technical processes using knowledge of ERCOT business operations and PMI best practices.
• Configuration and build-out of 2 complete testing environments for ERCOT Project Server 2003.

Confidential

Responsibilities:

• Implemented MS Project 2003 Server EPM solution to help mature project and program management processes touching worldwide Products groups.
• Liaison and lead for IT technical and management issues. Functional systems administrator for MS Project Server 2003 and allied technologies SharePoint Services 2, IIS 6, Windows Server 2003, SQL Server 2000 .
• Assisted in developing standardized executive reporting in the context of balanced scorecard metrics.
• Helped construct formal multi-media MS Project and Server 2003 training for executives, project managers, and engineering staff.
• Applied formal project management processes to client's Product domain.
• Provided PMO function intra-project including client communications and negotiation as well as scheduling project management and technical personnel across multiple project efforts.
• Increased efficiency of project management operations resulting in streamlined communications and tangible cost savings.
• Change agent for driving consistency in business processes within and across client's lines of business using standardized project planning templates developed in conjunction with over 70 individual client project managers.

Confidential

Responsibilities:

• Project scope, cost, time, and quality management for Intel/Microsoft Windows based systems, servers and networks.
• Forensic data recovery services and executive level information security and acceptable use policy advising and education.
• Continual market and technology survey for cost-effective technology solutions and new lines of business.
• Accomplishments:
• Planned and executed a rapid-response deployment of a hot-swap spare critical system shortening customer downtime from 5 days to 2 hours.
• Performed disaster recovery and implemented backup policy for accounting and membership databases saving over 80 FTE hours of data research and re-entry.
• Implemented cost effective office hardware and software upgrades saving nonprofit client approximately 60 salaried FTE hours per month.

Confidential

Quality Assurance Lead Responsibilities:

• Responsible for inter-departmental communications, developing strategic QA department vision, and project/release supervision of 6 QA testing staff.
• Performed ongoing production software and hardware operations and project management, provided escalation point for production impact/risk analysis, and process auditing of site feature changes.
• Systems administration OS, Application, and DBA functions , change management, and maintenance of two QA environments mirroring full production website architecture including Windows IIS 4 web rendering, EDI, SQL Server 7 database systems, and F5 BigIP load balancer consisting of 30 servers.
• Continuous project and communications management of 3 to 5 customer-facing and internal projects with an average 1000 person-hour duration.
• Single handedly developed, enforced, and audited software and code change management process while maintaining 99.98 availability for all QA beta-test systems.
• Worked with QA to develop/implement test plans for pre-release and production ready code, mentoring and educating functional testers about the relationship of software features to systems architecture and protocols.

Accomplishments:

• Improved the reliability, efficiency, and speed of QA systems testing resulting in savings of at least 304 FTE hours approx. 22,435 in production staff time per 3-month release cycle.
• Increased systems testing capacity from 8 to 30 servers resulting in adding schedule capacity of approximately 30 days to the development testing cycle, positively impacting production delivery dates.
• Improved inter-departmental communications between QA, development, and operations.

Website Administrator and Release Manager

• Responsibilities: Key and founding member of a 9-person production team responsible for 7 24 365 operation of customer-facing web based financial transaction, procurement, and web content catalog delivery system IIS 4, ASP, JSP, SQL Server 7, F5 Labs BigIP hardware load balancer .
• Worked directly with development, QA, PM, and sales to develop consensus on business goals and technical capabilities, translating technical concepts into business and customer relevant language, and implementing change management processes to minimize risks to web site uptime and business revenue.
• Continuous management of 3 to 5 customer-facing and internal projects with an average 1500 person-hour duration.
• Personnel and project management of web site software and hardware administration, maintenance, content management system, and architecture changes. Span of control of up to 20 FTE resources per release/project/software deployment.
• Responsible for systems auditing including patch regression testing, configuration and change management, systems security auditing and testing, and coordination with other functional areas DBA, Network Admins on security readiness and strategic systems management.

Accomplishments:

• Completed 3 data center moves and build-outs with zero unscheduled downtime.
• Achieved 14 months of zero unscheduled downtime in production systems helping to win Merrill Lynch as a lead investor and partner and securing approx. 32 million dollars in investment capital over 3 rounds.
• Total system uptime over 3 years of 26,294 hours 3 hours of unscheduled downtime 99.98 insuring continuing revenue stream of approx. 1 million/month at peak business.
• Created and managed an efficient catalog/web content management process that allowed scalability from 1 vendor to 3 vendors and growth from 2,000 SKUs to over 30,000 SKUs.