SharePoint Administrator/Developer Resume

TECHNICAL SKILLS:

Informatica Power Shell

Microsoft Office Suite: Excel, PowerPoint, Word, Access, Visio and Outlook

SharePoint

MicroStrategy

Adobe software: Photoshop, Captivate & Acrobat

HTML

Troubleshooting/Case management

Skill Summary: SharePoint Administration

Site development

Workflow development

How: To

Technical Writing

Runbook / SOP documentation

Policies & Procedure creation/implementation

Disaster Recovery Requirements/Action Plan

SharePoint design/implement/add/change/remove/maintain

Documentation warehousing

Database development/administration

Instructional Design/

Curriculum development

Conference Administration/Facilitation

E: Learning design/Implementation

facilitation/class presentation

Reporting/Analysis

Informatica data analysis & monitoring

Budget analysis/reporting

Hours reporting: over/under hours

Deep dive of Informatica workflows & develop requirements for change

Ad hoc reports

Assessment creation/reporting

Workforce Analysis

Inbound Call Center staffing forecasting

Agent Schedule creation/change/maintenance/Shiftbid

Alternate scheduling: holiday/PTO/VTO/vacation time

Break/Lunch scheduling

Real Time Analysis/Line adherence/Attendance

EXPERIENCE:

Confidential

SharePoint Administrator/Developer

Responsibilities:

Currently serving as administrator for Confidential ’s Home Furnishings Sales Nation sharePoint site, maintaining, streamlining permissions, workflows, forms, and site pages.
Created SOP documentation and How - to materials

Confidential

Runbook Analyst - IT Operations, Support

Responsibilities:

Currently building Business Requirements Documentation for Informatica stabilization efforts
Currently working with Systems Integration to deep dive areas of risk in informatica workflows and develop requirements/build action plans for revision/change
Currently working with Systems Integration Manager to build benchmarks and reporting for Informatica workflow and data transfer performance stabilization.
Currently acting as PM for integration of Informatica with Service Watch as part of Service Now for performance monitoring.
Currently working with Systems Integration on stabilization projects for Enterprise Data Warehousing, Central Inventory Management and Food Cost Management
Currently maintaining Problem Management root cause analysis and documentation.
Currently creating new/editing & maintaining current SOP documentation with IT Operations Support for monitoring infrastructure systems and services
Currently managing monthly reporting on Problem Management and Performance Review for IT Operations Support
Built metrics for IT operations Monitoring team performance measurement
Created/implemented Runbook for IT Disaster Recovery

Confidential

Learning & Development PMI Sr. Associate

Responsibilities:

Created/implemented Runbook/SOP/Best Practice documentation for database, reporting and SharePoint admin
Budget analysis, SharePoint administration, database administration, technical writing
Maintained offshore (Shanghai & Bangalore) budget and issued reports biweekly
Used MS Access and Excel, uploaded and maintained annual Advisory budget and create periodic reports
Uploaded course descriptions into LMS system and self - nomination tool
Distributed announcements
Maintained SharePoint, set/maintained access rights, uploaded files and redesigned SharePoint pages and forms

Confidential

Workforce Analyst

Responsibilities:

Built over/under hours reports and other ad hoc reports from MicroStrategy and Excel
Created/implemented Runbook/SOP/Best practices for reporting and forecasting
Forecasting/Reporting/Real - time analysis of Inbound Call Center volume and staffing needs
Created/Maintained schedules in ADP Time & Expense and Pipkins
Tracked agent availability/call handle times
Built weekly/holiday/PTO/VTO and other schedules per call volume/staffing needs
Maintained attendance

Confidential

Support/Trainer/Technical Writer

Responsibilities:

Developed business case, requirements and budget analysis of new account data and documentation warehouses
Created/implemented Runbook/SOP/Best Practice documentation
Warehoused all documentation in proprietary LMS system
Developed curriculum for classroom and e - learning
Built course materials for in-class and self-paced e-learning modules
Built decision tree excel sheets for pinpointing hardware/software issue and best practice resolutions
Troubleshot computer hardware and software problems and provided solutions

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