Data Center Supervisor Resume Atlanta, Georgia - Hire IT People

Technical� Skills/Applications:

SQL and PL/SQL, Tidal, Connect Enterprise, Connect Direct,� Core FTP, Adobe, Samson, Enabler platforms, Citrix interfaces, Sharepoint,� Remedy, Golden, Microsoft Word, Visio, Excel, Access, PowerPoint, Office 2003� and 2007, Amdocs Maestro Scheduler

Confidential, Atlanta, Georgia

Analyst II, Enterprise Scheduling� August 2006-Present

Administrator of production job scheduler (Tidal� Enterprise Scheduler) which included system builds, upgrades, and monthly� system maintenance.

Provided automated solutions for enterprise wide� applications including billing, data transfers, Oracle, backups, and SAP

Coordinator and liaison of vendor� correspondence for application bug fixes, enhancements and upgrades, perform� testing and validate test results.

Trained end-users by developing training� materials to provide personal instruction and specially designed documentation.

Maintained close partnership with vendors to� ensure timely support.

Responsible for issues associated� with 200+ vendors/internal teams for file transfers (Connect Direct/Connect� Enterprise).

Provide� sponsorship of change board request and participate in release/deployment.�

Data Center� Supervisor� March 2003- August 2006

Provided 4-member helpdesk team Level II technical support� to resolve advanced, escalated issues for 400 end users

Managed incident and problem management support to the highest standards� and co-ordinate the resolution with the appropriate resolver groups

Ensured shortest restoral times possible, initiating the timely� escalations to specialized resolver groups internally and externally, according� to the customer contracts, SLAs and monitoring requirements.

Managed preventive and proactive maintenance of equipment and monitoring� of systems and services in accordance with agreed schedules and customers'� expectations.

Responsible for� all training documents and training new Technicians.

�

Data Center Operator November 1999-March 2003

First level of� support for billing and production applications.

Monitored� applications and troubleshoot failures, communicated application failure issues� to second level support that were unable to be resolved by initial operational troubleshooting� procedures.
Monitored critical� business systems using HP Openview, ITO, Tidal software - SysAdmiral scheduler.

Five years of� experience running bill cycle bill production using Amdocs Maestro scheduling� processes

Ran reports using� Business Objects, run bill cycle bill production using BSCS.

Monitored Oracle� database resources using Tuxedo and Jolt.

Confidential, Atlanta, Georgia� August 1997� -� November 1999

Technical Support Desk Technician

Responsiblefor Norrell's payroll system in 450� field locations (Progress running on UNIX); and for the 500 employee corporate� office Microsoft Suite environment.
Primary support� contact and trainer for Norrell's 450 locations specializing in weekly payroll� and accounts payables issues.

Ran reports using� Business Objects.

Confidential, Atlanta, Georgia February 1995 -� August 1997
Quality Assurance Analyst and Lead Support Technician

Second level� support for hotel software property management system for Holiday Inn and Ritz� Carlton Hotels.

Primary support� contact for Ritz Carlton Hotels' worldwide general ledger and accounts payables� issues.

Manipulated UNIX� files and scripts to resolve software corruption issues.

Also responsible� for training new technicians as well as onsite training , software/hardware� upgrades, and installation of new� interfaces.

EDUCATION

Bachelor� of Science in Business Administration
Emphasis in Management

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Data Center Supervisor Resume

Atlanta, GeorgiA

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