OBJECTIVE

Experienced technical writing professional with several years of experience in project environments seeking an opportunity to apply knowledge and skills

SUMMARY

• More than 5 year of experience working as a technical writer and communication specialist for mid to large organizations
• Certified project management professional PMP
• Able to research technical topics, interview subject matter experts, and create original content business needs
• Able to translate technical information into clear, readable documents to be used by technical and non-technical personnel

PROFESSIONAL EXPERIENCE

Confidential

• Worked as a technical proposal writer alongside senior management to create business proposals that highlighted Sensus's advanced metering infrastructure AMI solutions served as 1 of 3 writers who helped streamline the response time to 4 weeks. This role provided critical support to the Proposal Management team by
• Interviewing engineers and subject matter experts to gather content for proposal requirements
• Facilitating one-on-one meetings to capture, review, edit, and create proposal content
• Writing, editing, and formatting bid responses to promote Sensus's AMI solutions
• Translating technical and complicated concepts into easily understandable text
• Reviewing content for completeness, accuracy, and correctness of language use

Confidential

• This role primarily supported the organizational goals of the Global Sales Compensation Organization in Cisco by creating a strategic plan to improve communication and team camaraderie for the local and international offices. Additional responsibilities included
• Increasing team satisfaction score by 10 on account of improved communication
• Writing and editing business content for monthly newsletters
• Creating and editing web content for internal and external websites
• Managing the redesign and deployment of several departmental websites
• Promoting team identity and brand within Cisco through promotional copy
• Developing written content for a variety of deliverables to communicate key messages about team services and departmental projects for local and international offices
• Collaborating with Cisco's internal communication specialist to select best communication vehicles for various management meetings and presentations
• Developing PowerPoint presentations and supporting materials for town hall meetings

Confidential

• This position promoted the educational goals of the Training and Services department and involved managing and creating eLearning modules for Hill-Rom's NaviCare Nurse Call system using Articulate a rapid eLearning authoring tool . Responsibilities of this position included
• Providing eLearning modules for Hill-Rom to sell as a subscription to clients, which generated a new revenue stream for the company
• Creating storyboards, scripts, and audio recordings for eLearning modules
• Completing several eLearning modules within 3 months that were a year overdue
• Editing and proofing copy for a variety of purposes e.g., product manuals, brochures
• Designing eLearning and educational materials for Hill-Rom's services and products
• Conducting needs analysis to determine content for training and development
• Creating and updating training templates for trainers and training classes
• Writing sales collateral to promote Hill-Rom's training offerings and other services

Confidential

• This position supported the strategic goals and objectives of Tyson Foods by providing technical writing, organizational change, training development, and project management support to Information Systems IS projects. Responsibilities included-
• Creating job aids to make it easier for employees to perform their job duties
• Providing complete documentation for automated cattle buying system that replaced a manual paper and pen process
• Providing corporate communication and technical writing support to IS projects
• Writing project specific communications and delivering project training when needed
• Adhering to company guidelines throughout all training material development
• Creating eLearning courses, and project communications for projects
• Working with subject matter experts to gather content and build training courses
• Writing business process procedures BPPs to serve as job aids for IS positions
• Conducting needs analysis to better prepare and train audiences impacted by projects
• Creating computer based training and training documents to train impacted audiences
• Managing an educational program to teach IS skills and knowledge for various IS roles
• Working with subject matter experts to create, pilot, and finalize training courses
• Providing project management, training, and communication support to IS projects

SKILLS EXPERIENCE

• Extensive experience with Microsoft Office and Microsoft Outlook
• Excellent communication, organizational and time management skills
• Experience editing memos, reports, newsletters, policies, procedures and protocols
• Experience creating training materials, technical writing, corporate communication, content development and management
• Experience in project management and interviewing subject matter experts
• Demonstrated writing and presentation skills