Technical Writers Resume Profile

Summary

5 years Technical Writing
I have excellent communication skills. I am competent with computer applications such as Microsoft Office Word, Excel, Powerpoint, and Outlook. I provide high level of customer service and operate effectively as a leader or member of a team. I am able to prioritize and solve problems in high pressure situations

Computer skills

MSOffice Word, Excel, PowerPoint, Adobe Acrobat, Visio, Outlook, Photoshop,Visual Basic, SQL, HTML

Experience

Confidential

Edited ASP web pages for Dell Computers' 12G Servers using HTML. Covered instructions for maintaining Dell servers.
Entered steel purchase orders for Arcelor Mittal.
Wrote installation and user's guides for Chore Time Brock, Inc. Chore Time is a chicken caging and egg collection manufacturing company. I wrote a manual for users to assemble a caging system for free range chickens.
Wrote general disbursement department's procedures. Created master template, file structure, and tracking methods for Eli Lily.
Wrote API user's reference manual, API content guide, and documented .Net and Java .

Lead Technical Writer

Confidential

Developed and revised FAA compliant SOP, general maintenance, customer service, pilot, and flight attendant manuals.
Maintained master library for Shuttle America, a Republic held airline. Supervised a staff of Technical Writers.
Assigned and tracked all incoming technical publication's tasks and projects for all three airlines held by Republic Airways

Application Trainer/IT Help Desk

Confidential

Solved client issues on the Help Desk. Traveled to client sites to set-up database and software using SQL.

Computer Specialist

Confidential

Provided Visual Basic programming applications using SQL queries. Help desk support for client's software problems

Systems Analyst

Confidential

Developed visual basic applications for parts histories, comparisons and analysis using SQL
Created mainframe applications using COBOL and JCL