Technical Writer Resume Profile

TRAINING AND DOCUMENTATION PROFESSIONAL

MANAGER/ANALYST/INSTRUCTIONAL DESIGNER/TECHNICAL WRITER

Accomplished leader, manager, analyst, instructional designer, and technical writer in a wide variety of industries. Possesses strong presentation, communication and organizational skills, attention to detail, and innovation. Consistent track-record of being given stretch assignments, rising to the challenge, and producing effective solutions. Builds strong relationships with piers, teams, and clients. Qualifications include:
Needs Analysis
Project management
Requirements definition
Training strategy
Instructional Design/course development: classroom, online, virtual using ADDIE
Training delivery: classroom, virtual
Technical writing
Online help
Change management
Research

PROFESSIONAL HIGHLIGHTS

Confidential

Manager, Knowledge Management AFSAC, NAVSUP WSS, Navy IPO Solution creator, project manager and then director of successful and on-going knowledge capture project for the Air Force and Navy. Developed project management tools, writing templates, and style guide. Developed SharePoint site page design. Worked with AF Policies and Subject Matter Experts to develop process improvement procedures for wide variety of business areas. Familiarity with SAMIS, DSAMS, other IT systems and the Foreign Military Sales business. Led growth from three-person team to twelve person team project managers, technical writers, editors including growing from one program to three programs operating in three cities. Responsible for KM programs, client relationships, business development, hiring, evaluations, terminations, and P/L. Total contractual obligations to date: 5.1M. Secret clearance obtained December 2010.

Successfully deployed and imbedded Knowledge Management solution in three military organizations teams delivered over 1000 process desk guides or task-based technical user documents.

Confidential

Solution Delivery Manager Developed and delivered a variety of client solutions:

Training Strategy Developer

Confidential

For both clients, produced an extensive front-end analysis deliverable to assist client in assessing next steps in their training development efforts. Conducted interviews with various employees, managers and executives. Conducted current asset assessment. Developed an analytical method to determine prioritization of projects.

Instructional Designer Team Lead

Confidential

Converted Six Sigma instructor-led courses to eLearning courses. Managed team of four writers and coordinated work with technical team, creative team, and QA team. Established design guidelines. Personally developed and delivered two modules. Developed and delivered training assessments. Developed in LMS tool Performance1. Total content: 1626 pages 160 seat time hours.

Instructional Designer/Trainer

Confidential

Developed/delivered half-day course for web-based application. Conducted task analysis and learning objectives. Delivered pilot, train-the-trainer, and classes. Included leader guide, PowerPoint, participant workbook, handouts, testing and evaluation.

Instructional Designer

Confidential

Developed two online certification courses for a proprietary personnel evaluation methodology and tool. Developed course outline including learning objectives, certification objectives, and detailed course outline. Created storyboards and worked with developers on deliverables including simulation tool used for the course.

Instructional Designer

Confidential

Developed a customized Transition to SAP BI course. Conducted task analysis, developed learning objectives and worked with SMEs to develop instructor guide PowerPoint, participant's guide, and quick reference guide.

Instructional Designer/Trainer/Technical Writer

Confidential

SAP Implementation. Developed End-User Needs Assessment. Conducted gap analysis between available and needed EUPs. Developed customized End User Training working with SAP BAs. Subjects included customized SAP Foundations class, Cycle Count, Inventory, Non-Inventory Purchasing Requisition, Shop Floor Control, Planning Scheduling, Shop Floor Notification, and Quality Notification. Developed curriculum plan. Developed user guides and quick reference materials. Facilitated SAP Foundations class. Managed classroom and student ID logistics.

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