Technical Writers Resume Profile

PROFILE

Over 15 years of combined communications, project management, writing, analysis and customer relationship experience within diverse industry segments such as Information Technology, Healthcare, Energy and Finance. Integral to success has been the ability to navigate corporate, non-profit and government culture, to develop analysis-driven strategies and to foster a client-centric team approach to achieving business needs.

EXPERIENCE

Business Analyst

Confidential

Contract requirements analysis and compliance project management
Operations Requirements Traceability Matrix creation
Client Desk Audit coordination
Functional Workgroup Readiness Reviews
Supervise Readiness Review taskforce
Business workflow analysis and documentation
Systems testing coordination

Technical Writer Contractor

Confidential

Analysis and documentation of major business process workflows
Trained on client's CRM system to input business process flows

Technical Writer Contractor

Nissan North America - Headquarters Franklin, TN 1/2013 05/2013
Tasked with creating Nissan Distribution's first-ever Manager's Desk Procedures manual. Specific tasks included:
Interviews with SMEs, Managers and frontline staff
Analysis of Nissan Distribution's transaction system IBM's CICS
Documented business processes and transaction system navigation
Project Management of resources and meetings

Communications Specialist Contractor

Confidential

Supported Human Resources with Benefits and Diversity communications. Specific tasks included:
Intranet article writing
On-site signage writing and graphics design
Intranet maintenance
Video production
Photography
Closed-circuit TV messaging
Intranet document uploading

IT Process Analyst - Cultural Change Communications Contractor

Confidential

Teamed with cross-functional departments and SMEs to create communications and training that fostered adoption of Lean Six Sigma and Agile methodologies. Specific tasks included:
Development of targeted Communications campaigns
Intranet articles, Forum posts and Podcast writing
Video production
IT S Intro to Agile training development
Presentations and meeting facilitation
Project Coordination

Marketing Communications Consultant

Confidential

Worked with clients to heighten business profiles leading to increased revenue. Specific tasks included:
Public Relations
Media Relations
Event production
Market research
Meeting facilitation
Project Management of campaigns

Communications - Change Readiness Manager

Confidential

Promoted to develop and distribute project and state staff communications for the Tennessee Department of Human Services' DHS Vision Integration Platform VIP IT initiative. Specific tasks included:
Writing of quarterly project newsletter
Distribution of daily Vortex email project updates
C-Level Executive presentations
Deliverables project coordination
Documentation control and archiving support
Change Readiness Workgroup meetings facilitation
Best Practices communications training
Contract requirements mapping
Owner of the Communications, Change Readiness and Project Intranet Plans
Corporate Communications and Marketing support
Project Intranet design

Technical Writer

Confidential

Worked with Business Analysts and SMEs to capture requirements and create design documentation. Specific Tasks included:
Business and Functional Requirements gathering
Scribe Status Update meetings
General and Detailed Design documentation

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