Technical Writer Resume Profile

Business Analyst

I have spent a great deal of time interviewing SMEs subject matter experts and translating their thoughts into easily comprehensible language. I became interested in improving the user experience of the software and made hundreds of suggestions to developers and project managers. Emphasizing consistency and intuitiveness, as well as typical patterns of use gleaned from interviews of user-facing staff, many of my suggestions were implemented. The best software is intuitive and easy to use, and I have the experience and the desire to see that users' needs are met with quality software. I believe that my English skills, both oral and written, as well as my experience with accounting and reporting software, would support me in a broadening of my career into the field of business analysis.

Languages Software

Accounting Software	Microsoft Dynamics GP, Peachtree
Reporting Software	ActiveReports for .NET, Reporting Services, Access
Authoring Tools	HelpStudio, Document X, FAR HTML, Adobe Acrobat
Graphics Tools	SnagIt, Camtasia, Microsoft Visio
Markup Languages	HTML, XHTML, XML, ASP.NET
Office Suites	Microsoft Office Word, Excel, PowerPoint, etc. , Works
Programming Languages	Visual Basic 6 COM , Visual Basic.NET, C
IDEs	Visual Studio 6, Visual Studio.NET
Query Language	SQL Query Analyzer
Database Utilities	Microsoft Access, SQL Server
Data Translation	Gentran Server EDI
Spoken Languages	Japanese fluent , French

Experience

Confidential

Technical Writer

Helped to improve six products through clear and concise documentation as well as extensive suggestions for usability and consistency.
Provided usability feedback to developers and project managers, and ensured quality by entering change requests and suggestions.
Worked closely with developers, who used many of my suggestions to attain CfMD Certified for Microsoft Dynamics certification of products.
Created a HelpStudio project encompassing six products and internal information.
Used build flags to create user guides for three versions of each product from a single source.
Created screen shots using SnagIt and Visio with conditional output for versions.
Delivered context-sensitive F1 help files for use in Microsoft Dynamics GP add-in products and for a stand-alone .NET application, as well as PDF manuals.

Confidential

Technical Writer

Worked as an agile development team member to provide clear and concise documentation and to offer suggestions for usability.
Planned and created documentation for new products based on specifications.
Worked with the product development team to acquire source material and to develop deeper understanding of the products Visual Studio.NET components .
Provided usability feedback to developers and project leaders, and ensured quality by entering change requests and suggestions.
Created product screen shots with SnagIt.
Created projects in Visual Studio 2003 and 2005 to provide code snippets in C and Visual Basic.NET for .NET components.
Used HelpStudio 2 and Document X 5 to produce Visual Studio-integrated User Guides and Class Libraries with F1 and Dynamic help.
Updated context-sensitive .chm help files for VB6 components.
Created web help using FAR HTML, and PDF manuals using Adobe Acrobat.
Wrote, revised, edited, and proofread new and existing product documentation, Web content, product announcements, and product resource .resx files.

Confidential

Director of Sales and Administration

Handled LOC and multi-million dollar loan transactions.
Processed Accounts Payable US and foreign , Accounts Receivable, Payroll, and General Ledger functions using Peachtree accounting software.
Developed employee benefit and human resource policies.

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