SUMMARY OF QUALIFICATIONS

Over 26 years of experience in the Information Technology IT field which includes business systems analysis 16 years , project management six years , configuration management 10 years , technical writing 20 years , application programming 16 years , database design and maintenance 15 years , application testing 16 years , Waterfall 16 years and Agile methodologies 10 years , Software/Systems Development Life Cycle 18 years and Information Technology Infrastructure Library 10 years practices, help desk support 10 years , training 20 years , systems analysis and design 18 years and data entry five years . Has applied system development principles to system development in finance, contract management, business information management, public housing support, correspondence management, departmental enforcement, compliance and etc.

JOB-RELATED SKILLS:

• Methodologies, practices and standards: Waterfall, Agile, Systems Development Life Cycle SDLC and Information
• Technology Infrastructure Library ITIL practices, Software Development
• Methodology SDM , American Psychological Association APA documentation
• standards
• Computer Systems and Networks: Amhdal, IBM, Data General, Unisys, various brands of desktops and various
• brands of laptops, Local Area Networks LAN , Wide-Area Networks WAN , Internet,
• Intranet, Extranet
• Operating Systems and Languages: IBM OS, MAC OS X, Microsoft MS DOS, MS Windows XP, Vista, 2010 , UNIX
• XML, HTML, UNIX, C , Shell Scripting, PowerBuilder, COBOL, FORTRAN, Basic,
• Assembler, Job Control Language JCL , Extensible Computer Language ECL ,
• Structure Query Language SQL , Information Presentation Facility IPF , Unified
• Modeling Language UML , MySQL, MS SQL Server, MS Access, Oracle, dBASE,
• FoxPro, IBM DB2, System 2000
• Tools/Software: MS Office Suite, MS Project, MS Visio, Adobe products Acrobat, Captivate, Presentor, etc , SmartDraw,
• Snagit, Bugzilla ERWin, PVCS, Cognos, Crystal Reports, SQR, SQL Plus, Lotus Notes/Domino, MS
• Outlook, Sharepoint, Wiki, TSO/ISPF, various Commercial Off-the-Shelf COTS packages, various
• Content Management Systems CMS , various Correspondence Management Systems
• Web Development: .NET, C , JAVA, J2EE, Cold Fusion, Active Server Pages ASP

PROFESSIONAL EXPERIENCE:

Confidential

Technical Writer

• On contract with the Environmental Protective Agency EPA Office of the Chief Financial Officer OCFO provided analysis and documentation support.
• Combined, reviewed, revised, and delivered the monthly and biweekly status team reports, and executive summary reports.
• Identified and documented high level and and/or detail specifications of business processes by developing Standard Operating Procedures SOPs , use cases, business process diagrams, workflows, Functional Requirements Document FRD , Functional Design Specifications FDS , Technical Design Specifications TDS and etc.
• Worked closely with the business stakeholders and developers in the design, construction and implementation of various systems
• Participated in various meetings, such as Functional Review Board and Change Control Board meeting, and provided support in scribing the meeting minutes and documenting the business needs of current and future systems, as needed.

Confidential

Senior Business Systems Analyst/Technical Writer/Tester/Trainer/Project Manager

For various mainframe and web-based software systems within the scope of the companies served.

Senior Business Systems Analyst

• Consulted with clients management, end users and external stake holders to analyze business strategies and processes for the consolidation of multiple systems to one web-based system
• Participated and facilitated as needed in Joint Application Design JAD or Rapid Application Development RAD workshops in collecting and processing business requirements using the prototyping concept for the new web-based system
• Performed data extraction and analysis to determine data integrity
• Applied reverse engineering techniques in researching various legacy software systems to analyze as is and to be business processes, identified incorrect or incomplete business processes, provided recommendation for improving business processes, identified the risk factors, and documented findings
• Reviewed and documented recommendations for an enterprise system for internal and external resources that would meet the needs of the client
• Worked closely with the business stakeholders and developers in the design, construction and implementation of various systems
• Liaison between business and technical staff

Technical Writer

• Identified and documented detailed business processes of the various internal departments by developing workflow diagrams, use cases, use case diagrams, business process diagrams, workflow process diagrams, Requirement Traceability Matrix RTM , FDS, Software Requirements Specification SRS , and etc.
• Developed and updated SDM documents, such as, needs statement, project plans, feasibility studies, risk analysis, cost benefit analysis, security plans and etc.
• Developed and updated user manuals and quick reference guide documents for new web-based system

Tester

• Developed test cases and test plans manual and automated
• Tested system s during all stages of development and User Acceptance Testing UAT

Trainer

• Developed and updated testing material training manual, training instructions, training scenarios
• Developed PowerPoint presentations to aid in training process

Project Manager

Developed and updated project work plans including a Work Breakdown Structure WBS , deliverable/milestone, and status reports to address work requests and task specifications.

Assisted in the preparation of Request for Quote RFQ in response to Statement of Work SOW from various government agencies

Participated in oral presentations to prospective clients in response to SOWs

Created and presented storyboards to clients in response to SOWs

Confidential

Senior Business Systems Analyst/Technical Writer

• On contract with Distributed Information Technology DIT for the Department of Interior DOI National Park Services NPS
• Participated in requirement gathering meetings to determine the business needs of current and future systems
• Participated in JAD workshops in processing and collecting business requirements using the prototyping concept
• Created and presented storyboards to client
• Identified and documented business processes by developing use cases, business process diagrams, workflow process diagrams, RTM, FRD, SRS, and etc.
• Performed process engineering techniques in researching the business processes of various software systems, identified incorrect or incomplete business processes, provided recommendation for improving business processes, identified the risk factors, and documented findings
• Designed screen layouts for the modification of a SharePoint web application
• Worked closely with the business stakeholders and developers in the system design, construction, testing, and implementation
• Provided recommendations that would yield the efficient results in accomplishing the client's technical goals

Confidential

Senior Business Analyst

• Consulted with clients management, end users and external stake holders to analyze business strategies and processes to replace mainframe system with web-based system
• Participated in JAD or RAD workshops in processing and collecting business requirements using the prototyping concept to determine functions needed for web-based systems
• Performed data extraction and analysis to determine data integrity
• Applied reverse engineering techniques in researching various legacy software systems to analyze as is and to be business processes, identified incorrect or incomplete business processes, provided recommendation for improving business processes, identified the risk factors, and documented findings
• Worked closely with the business stakeholders and developers in the design, construction and implementation of various systems
• Liaison between business and technical staff

Technical Writer

• Identified and documented as is and to be business processes by developing workflow diagrams, use cases, use case diagrams, business process diagrams, RTM, FDS, SRS, and etc.
• Developed and updated SDM documents such as needs statement, project plans, feasibility studies, risk analysis, cost benefit analysis, security plans and etc.
• Developed and updated user materials such as user manual, user guides, quick reference guides, etc.

Tester

• Developed test cases and test plans
• Tested system s during all stages of development and UAT using a variety of testing

Trainer

• Develop and update training material training manual, training instructions, training scenarios
• Develop MS PowerPoint presentations to aid in training process

Confidential

Business Systems Analyst/Trainer

Business Systems Analyst:

• Analyzed the current manual and automated operations of ACORN II and CMS
• Applied reverse engineering techniques in researching legacy software systems to analyze as is and to be business processes and identify incorrect or incomplete business processes
• Facilitated meetings with clients management, end users and external stake holders to analyze business strategies and processes
• Participated and facilitated as needed in JAD or RAD workshops in processing and collecting business requirements using the prototyping concept
• Identified and documented business processes by developing workflow diagrams, use cases, use case diagrams, business process diagrams, RTM, FDS, SRS, and etc.
• Liaison between business and technical staff
• Developed and updated system manuals
• Developed and updated documentation in accordance to the contract and HUD's SDM
• Tested systems during all stages of development and during UAT

Trainer

• Developed and updated training materials such as training instructions and training scenarios
• Developed and updated user materials such as user manual, user guides, quick reference guides, etc.
• Created and presented storyboards in training sessions
• Conducted training of CATXpress, SCANXpress, FOIAXpress in an audience of 1-30 HUD employees