Senior Technical Writer HOUSTON TX

Lead Content Management Specialist

Experience

Confidential,
Houston, TX

Senior Technical Writer, 10/11– 03/12
Developed end-user documentation for new versions of piping system analysis software using single sourcing authoring product, AuthorIt. This team was a pilot project using ITIL Agile and Scrum software development methodology.
Worked across business units to develop new business processes to implement Agile methodology with emphasis on the documentation development cycle.
Mentored new software developers and writers in information design considerations and development of useful functional requirements and design specifications.

Confidential,
Houston, TX

Senior Technical Writer, 02/09 – 07/09
Designed company Help Desk procedures and standards. Re-designed end-user documentation for Oracle-based ERP systems for oil field manufacturing, order management, finance and custom projects using Word-based Oracle Tutor and Oracle Publisher.
Collaborated across business units to standardize procedures and implement document control to produce consistent and enhanced end-user information.
Developed quality assurance tools and techniques, including batch macros and scripts, to ensure a smooth publishing cycle.

Confidential,
Sugar Land, TX

Senior Information Developer, 09/06 – 03/08
Designed and developed software user documentation, including Install Guides, User Guides, Reference Guides, Getting Started manuals, marketing collateral and web content for IMS mainframe IT management products.
Collaborated with product authors and subject matter experts in the review of code, design specifications and GUI interfaces. Provided human engineering recommendations for product flow and usability.
Worked with the technical writing team to devise a single sourcing strategy and implementation plan across products and media sources.

Confidential,
Houston, TX

Manager, Information Development and Design, 10/95 – 07/06
Led a highly successful global team (22+) of information developers for IT Business Service Management product lines. Folks were located across the U.S., France and India.
Responsible for people management and mentoring, project management, budget analysis and supervision, technical oversight and quality assurance for deliverables. Worked closely with teams spanning R&D, Manufacturing operations, IT Services, Marketing, Training and Sales.
Led numerous projects to push company standards to state-of-the-art information systems architecture including:

Education

Confidential,

Advanced courses in computer science

Boeing – Houston, TX

Software Tools Trainer / Software Configuration Manager, 1990 - 1995
Monitored quality assurance of detailed Software Requirements and Design documents for NASA Space Station.
Developed and delivered training for comprehensive software life cycle tools for use across NASA and Space Station contractors.

Education

University of Houston– Houston, TX
B.A. in English l GPA: 3.7/4.0
Master studies in Computer Science

Technology Summary

Training:

ITIL, Agile Methodology, CCM

Systems:

IMS Mainframe, UNIX, Windows

Databases:

Oracle, Relational Databases

Software:

Adobe FrameMaker, MS Office, MS Project, Documentum, various online publication tools