Summary

• Sr. Business Process Analyst with 29 years of cross-functional experience in engineering, manufacturing, quality control, IT and IS environments and positions. Well evolved methodologies and standards requirements, modeling and documentation for the identification, definition and analysis of enterprise software intensive systems.
• Extensive experience and ongoing research and development in enterprise business process modeling and analysis. Recent experience and research with the development of Six Sigma, ITIL, CMMi, Sarbanes-Oxley and metrics related to monitoring of applications, services and processes.
• Current and ongoing professional development in end-to-end Enterprise Process Analysis, Modeling, Management, Integration and Improvement EA BPM , Systems Engineering SE Requirements Engineering RE Requirements Management RM , Model Driven Development and Enterprise Architecture via TOGAF. New areas of research include the Resource Description Framework RDF , and the Semantic Web and the interrelated technologies and vocabularies taxonomies and ontologies.

Technical Skills

Professional Experience

Confidential

Business Process Engineer

• Capture current-state processes for existing applications and develop future-state models as part of business process improvement initiative.
• Evolve current BPM methodology.
• Assist in developing Volume to Value future-state business model.

Confidential

Sr. Business Process Analyst

• Requirements Analyst for the Duke Energy-Progress Energy nuclear energy merger projects in Confidential
• ConfidentialEnterprise Architect 9.3 to gather business processes for current-state As-is and future-state To-be based on business process modeling BPMN 2.0 , develop requirements for COTS applications, systems and Fit / Gap Analysis for directing merger efforts and eventual future-state support.
• Based on years of experience, knowledge and practical approach accepted additional role of group business process, business technical requirements and project task mentor. Additionally worked in conjunction with peers to update the existing Duke Energy Requirements Analyst Best Practices document, and the supporting internal knowledge web site for RAs.
• Additional emphasis and focus on identifying, capturing and modeling business rules as part of the BPMN 2.0 effort using Enterprise Architect, for the Duke Nuclear Merger group of projects. Additional work conducted in regards to the Duke Enterprise Architecture and relationships between applications, systems and data.

Confidential

Sr. Business Process Analyst

• Write, review and analyze business and functional requirements and establish traceability using Enterprise Architect ver. 10 from Sparx Systems, in support of the new State of Arkansas Health Insurance Exchange HIX . Comparative analysis to other State HIX requirements MD, MN and MO.
• Identified and developed 'To-be' business process models BPMN 2.0 and business rule logic, based on CMS reference process models and existing State Indiana flow charts for MAGI, Non-
• Assisted with identifying setup requirements for Enterprise Architect repository utilizing MySQL and subversion control.
• Proposed the establishment of EA training and EA based framework and methodology for BPMN 2.0, UML 2.0 and SoaML 1.0, for all HIX processes, services and business architecture, traceable to the proposed CMS MITA framework.

Confidential

Sr. Business Process Analyst / Enterprise Architect / Vendor Technical Relations Management

• The primary focus was on defining and establishing BPM related standards, management, governance and the development of a BPM training curriculum for the Oracle 11g BPA, BPM and SOA tools. Additional activities included defining and establishing Requirements Management for the PMO, improvements to existing RM artifacts to include aspects of BPM and SOA and introducing Enterprise Architecture and Governance via the use of TOGAF for both BPM and SOA.
• Develop BPM strategy for client road maps, maturity levels
• Analyze and model 'as-is' and 'to-be' process models using Oracle BPM 11g tool set
• Identify business logic and business rules and establish business rules management
• Collaborate with business groups and IT to deploy target process models
• Train and mentor user groups on using Oracle's BPM tool set and BPM as a whole
• Business Process Modeling
• Business Rules
• Business Process Architecture Top down, bottom up.
• Migrate Process Models from Oracle 10g to 11g platform
• Develop and implement process workflows using Oracle's BPM 11g tool set
• Identify opportunity for SOA develop BPEL and web services for hand-off to development team
• Define BPM and SOA Lifecycles in relation to Oracle 11g BPM tool set and SOA suite as part of establishing a composite BPM-SOA governance model, Process Practice department and BPM CoE.
• Identify ADF development for hand-off to the ADF specialist developer

Confidential

Business Process Analyst/ IT-Enterprise-BPM/SOA Architect

The focus was on developing standards and governance for Software AG webMethods Designer 8 and to directly support the version upgrades of webMethods Designer 7.2 to webMethods Designer 8, and CentraSite to CentraSite Active SOA.

Accomplishments:

• Developed and published standards for process development tool usage and process modeling
• Developed and published guidelines and best practices for process development tool usage and future process modeling, process simulation, KPI capture and BAM
• Established multi-level process meta model and process metadata
• Directly participated in defining the process metadata repository requirements and identifying reporting needs for conducting impact analysis at various points in the development lifecycle
• Established process taxonomy classification
• Developed a QA process for process mapping and modeling
• Developed and delivered training to current and new users

Key Responsibilities:

• Capture and document all project requirements and use cases
• Lead the development and creation of a business process management governance model that can be used to automate process development workflow through the use of policies
• Define and communicate process naming and numbering standards, guidelines, and best practices
• Assist Smart Grid teams in developing their approach/framework for process development
• Development of process modeling best practices and standards
• Development of a set of process components for expediting process modeling deliverables
• Support Software AG webMethods Designer 8 tool 2nd level support for tool users
• Assist teams in upgrading to new tool release through new training

Confidential

Business Analyst / Technical Writer - Process Methodology Developer

Six-month contract which involved the detailed review of all contract materials to develop process and procedure documentation, for the completion of an eCommerce Hosting transfer of services, and an operational guide for assisting and educating support personnel and all levels of management. Additional departmental analysis and writing also completed concerning the internally leveraged System Development Lifecycle SDLC .

Confidential

Business Analyst / Technical Writer / Primary Web Site Developer Administrator

Conducted research into LAMP and WAMP technology stacks, open-source content management systems CMS , web applications and frameworks Drupal, Joomla, WordPress, TikiWiki, MediaPress, Zend, etc. for the development of a technical communications focused, dynamic web site and web application specifically for technical writers. Functionality requirements will be focused on and for the technical writer community and current members of the Charlotte Regional chapter of STC, and include at a minimum a wiki, personal blogs, chapter newsletter, online book and article publishing, and potentially multi-language content translation through localization l10n and internationalization i18n capabilities.

Confidential

Business Process Analyst / Technical Writer

• Contracted to assist and support technical documentation communication processes and fulfill the role of technical adviser mentor on IT and IS systems development, documentation support processes, and requirements elicitation, analysis and refinement.
• Projects initiated and completed include SharePoint 2003/2007 documentation collaboration framework, IT and IS development process standards and document templates based on a Systems Development Life Cycle SDLC , Business and IT process mapping standards utilizing the OMG Business Process Modeling Notation BPMN , and the development of systems engineering model views for 140 information systems IT applications, loosely based on IEEE and INCOSE standards.
• The above work was a precursor for the recommendation to purchase and deploy ARIS enterprise-wide and initiate the development of an in-house curriculum and training program for IT and engineering groups, to support model-driven development using ARIS.

Confidential

Business Process Analyst / Technical Writer

An initial 3-month contract to develop an ITIL service catalog for the Enterprise Systems Management ESM team. Defined and developed additional documentation templates for MS Office 2003, Visio 2003, and established documentation structure and content standards for IT Monitoring and Management processes. Tracked and managed content and all writing tasks to establish a content management process for IT work groups. Assisted the ESM team and all groups within to research, analyze and define processes, refine writing and visual communication styles and established a standardized documentation and collaboration framework centered on MS Office 2003 and SharePoint Services 2.0. Led an additional business analysis project to identify, define and establish ESM related cost, volume and quality metrics, to enable the automation and production of team and executive level metrics charting on a monthly basis utilizing Excel, PowerPoint and SharePoint Services. Led the knowledge transfer process of all ESM metrics related activities to inform and educate management and analysts on these processes.

Confidential

Business Process Analyst / Technical Writer

Six-month contract as a member of the IT Test Engineering department to develop custom IBM Rational SoDA templates Microsoft Word Templates as part of a new enterprise level project. In addition to the primary task of SoDA Microsoft Word template development completed the base lining of the requirements management tool IBM Rational RequisitePro, developing multiple RequisitePro projects for testing with both Oracle and MS Access. Developed and conducted a training program for continuing SoDA template development, maintenance and support by Test Engineering. Conducted multiple ad-hoc training sessions on RequisitePro with various work stream members, and directly assisted with the refinement and completion of BioArch project documentation as it pertained to these two tools and the overall requirements management and reporting processes.

Confidential

Technical Analyst / Technical Writer - Quality Productivity Department

Worked with the project lead on a new pilot program and application titled Quality and Six Sigma Replication and Knowledge Sharing. The primary goal of this intranet website was to make prior Six Sigma projects content summaries and lessons learned easily accessible and available for searching, promoting the reuse and replication of Six Sigma project assets by other Bank of America associates.

Confidential

Business Analyst / Technical Writer

Short-term contract documenting software artifacts using Rational SoDA for MS Word. This was developed using the Rational Unified Process as part of a pilot or prototype documentation and software development project. RUP, UML, and object-oriented programming, related documentation. Utilized the Rational tool suite, including RationalRose, RequisitePro, SoDA, and MS Word templates. Delivered customized Bank of America RUP SoDA templates from which they can now generate reports and/or documentation from the various artifacts in the Rational tool suite.

Confidential

Business Analyst / Technical Writer

Tasks covered areas including document conversion to XML and XHTML, development of systems diagrams, use cases, and flow charts. Involved in researching vertical industries related to current client's business model. Performed editing tasks in support of conversion processes using Arbortext Epic Editor and Corel XMetal Author. Expanded on programming language knowledge and experience to include current versions of Java and how it benefits and relates to XML based system architectures, for document creation, storage and publication to multiple output formats and data transfer functionality.

Confidential

Assignments and tasks were varied from client to client clerical, data entry, accounting, technical writing editing, Microsoft Word and Excel template development.

Confidential

Business Analyst / Technical Writer

Business and technical writing. Assisted in researching and writing new business model, acquisition of grants and proposal writing.

Confidential

Developed a Microsoft HTML online Help system to support a newly developed web-based financial application for BNA and their clients. Also took on the role of project lead to assist and/or direct the progress of an additional consultant that developed new Adobe Acrobat PDF files from existing Adobe FrameMaker files. Additional assistance, guidance, and instruction to other InformationExpert team members Project Manager, QA Manager through both verbal and written instructions.

Confidential

Business Analyst / Technical Writer

Focused on the production of online help, a user guide, administrators guide and training materials for the U.S. Marine Corp. MASS project HRMS . Additionally directed the overall technical publications effort and provided editing, guidance and mentoring across all projects. Analyzed, defined and documented the InfoReliance system development processes SDLC and the applied Rational Process RUP using the Rational Suite Enterprise. Defined and created the InfoReliance company styles guide and manual, and for all client delivered document sets for both private sector and government contracts.

Confidential

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Business Analyst / Technical Writer

Initial three month contract to reverse engineer ASP pages to verify application requirements and current business rules and logic were being correctly applied for a Global Employee Benefits Application.

Confidential

Business Analyst / Technical Writer / Technical Training Coordinator

Initial six-month contract to define and document the IC prototype creation processes and the Intranet control and monitoring application. As the latest addition to the Information Systems IS department team, and the lone technical writer, I identified other areas and projects in which my particular skills and expertise would benefit the group and Lucent Technologies, Inc. As a technical training coordinator, researched and identified required technical training for IT department personnel. Initiated and completed training curriculum for MS Visio Professional. Initiated curriculum for JavaScript, and Oracle to assist IT group in completing the transition to these applications.