Technical Summary

Windows 7, XP and NT, Office Word, Excel, PowerPoint, and Access , SAP, .NET, RoboHelp10.0, ROBODoc, Adobe Acrobat, Captivate, Adobe Photoshop, Microsoft .Net, Visio, Outlook 2010, Lotus Notes, Microsoft Project 2010, FrameMaker 10.0, Illustrator, PageMaker, Microsoft Visual Studio, Arbortext, XMetaL, Oxygen, Capture IT, Snagit, HTML, UML,XML, SharePoint, Rally, Subversion, Datacom, DITA, and Microsoft FrontPage.

Professional Experience

Confidential

Senior Technical Writer

• Research, organize, write, edit, and produce technical data for major publication projects, and training
• Create technical documentation for website applications based on the Microsoft .Net platform adhering to the Software Development Life Cycle SDLC , Agile development process
• Ensure technical documentation is accurate, complete, meets editorial and company specifications and adheres to standards for quality, graphics, coverage, format, and style using DITA, Microsoft Visual Studio, FrameMaker 10.0, Robohelp and ROBODoc software
• Work with multifunctional global teams of software developers including outside vendors such as Cisco , designers, quality control engineers, project managers, marketing, and others to create technical documentation, as well as review and edit technical content created by the team members
• Coordinate and facilitate document reviews to ensure technical accuracy
• Participate in web conferences and video chat seminars for product training
• Developed and manage training for engineers, developers, and testers
• Create operational manuals and online help guides specifically related to drilling such as coring services and drill bit optimization
• Produce online assistance materials that employees could utilize on a daily basis
• Manage multiple documentation processes for various engineering projects, from conception to product release
• Participate in the establishment of style guidelines and standards for texts and illustrations

Confidential

Technical Communication Specialist

• Managed and created user guides using modular, topic-based methodology for enterprise document management system using Microsoft Visual Studio, ROBODoc. Robohelp, and FrameMaker software following Software Development Life Cycle SDLC , Agile and waterfall development process
• Produced online assistance materials as well as business advertisements that employees/customers could utilize on a daily basis
• Create technical documentation for E-Commerce applications based on the Microsoft .Net platform
• Managed training sessions for employees worldwide
• Managed multiple documentation processes for various engineering projects, from conception to product release

Confidential

Technical Writer

• Developed technical documentation using XMetaL and Robohelp software, while editing current documents specific to various engineering departments following Software Development Life Cycle SDLC , agile and waterfall processes
• Assisted engineers in creating publications for journals and engineering magazines
• Produced online assistance and advertisement materials employees/customers could utilize on a daily basis
• Managed multiple documentation processes for engineering projects, from conception to product release

Confidential

Technical Writer/Trainer

• Produced forms for the SAP business warehouse group to use for monthly reports.
• Worked with SAP ABAP developers in order to produce procedures to assist employees with data input for monthly expenditure reports
• Created/Updated documentation for Enterprise Storage Team including Windows, UNIX, SAN, LAN, WAN, and Clariion server applications, disaster recovery procedures, processes, business continuity, and troubleshooting guides, using Microsoft Word, Excel and PowerPoint, Robohelo, ROBODoc, as well as Paragon software, following Software Development Life Cycle SDLC , agile and waterfall processes
• Provided training and telephone support for employees worldwide Africa, Australia, France, and Germany with Lotus Notes all versions
• Gathered technical information by interviewing engineers, managers, and supervisors while reviewing existing documents and hands-on testing of specific procedures in various engineering sectors documents specific to various engineering departments following Software Development Life Cycle SDLC , agile and waterfall processes
• Converted/Updated Microsoft Word documents into pdf files using Adobe software
• Create technical documentation for Drilling applications such as Wellbore, WellDirect, and Well Review Management
• Documented all policies concerning Disaster Recovery for the Enterprise Storage Group using Paragon and Sharepoint software. This involved working with the Disaster Recovery team, human resources, management, and engineers to create available resources, contact lists, and a complete, step-by-step disasterrecovery plan for the Enterprise Storage team
• Collected data from strategic suppliers in order to compile monthly metric reports using Microsoft Word and Excel software
• Developed layout and production of technical manuals, brochures, etc. hard copy and electronic for employees French and German versions under tight deadlines, using Microsoft Word, FrameMaker, and Publisher software
• Documented complete procedures for building and supporting Windows 2000 Server, and Exchange Server using XMetaL software
• Maintained/supported department website for company manuals, policies, and procedures using SharePoint

Confidential

Technical Writer/Trainer

• Established online computer software training for employees worldwide
• Developed specification sheets and user guides to meet the needs of various departments, especially within the PC Systems group, following Software Development Life Cycle SDLC , agile and waterfall processes
• Provided user support and helpdesk assistance on software related issues for Microsoft Word, Outlook, and Advanced Excel applications
• Provided Lotus Notes 5.0, 5.5, and 6.0 computer software training/support
• Developed training manuals for Lotus Notes beginner through advanced topics

Confidential

Biology Teacher/Senior Computer Technologist

• Trained faculty, staff, and students on Microsoft Office Outlook, Word, and Excel software, along with reading and writing computer applications such as Lexia, and Orchard.
• Repaired/Installed hardware and software for classrooms and laptops.
• Developed/ maintained website for the school using Microsoft FrontPage.
• Produced curriculum and taught for high school students grades 9-12 according to state guidelines
• Senior class advisor

Confidential

Software Trainer/ Support Consultant

• Trained public to use computer software such as MS Office, MS Publisher, Photoshop, Peachtree Accounting, or MCSE courses
• Provided user support and helpdesk assistance on software related issues, server issues, password resets, laptops, dial-ups, and printer problems
• Taught Special Word classes at Continental Airlines two year project legal department Formatting, Styles, Tables of Contents, and Publishing web pages Participated in a nationwide training project for the Social Security Administration Specialized Word classes such as creating web pages in Word, Working with Excel formulas, Chart wizards, Formatting, and Styles
• Worked at Coral Energy legal department as a trainer for Microsoft Word, Outlook, and Advanced Excel Applications: - How do work with advanced Excel formulas and wizards - Using Excel database wizards to analyze data - Working with more than one Excel spreadsheet at one time