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Senior Technical Writer Resume Profile

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Professional Objective: To obtain a dynamic and challenging technical writing position with an organization that will benefit from my experience as well as contribute to my growth in the communication field.

EMPLOYMENT HISTORY

Confidential

  • Create media alerts and press releases
  • Maintain positive and informative image for organization
  • Pitch articles to media outlets
  • Create interview scripts for radio spots
  • Provide communication training for donor recruiters

Confidential

Contract Technical Writer

  • Review and edit existing corporate documentation for financial institution's internal and external publication
  • Created HLD/LLD documents for Internet Technology Data Operations group
  • Created documentation from process flows/swim lane diagrams into accurate procedure documents
  • Created process flows/swim lane diagrams from existing procedures for high-level overview of processes
  • Created remediation and risk policy documents utilized for gap mitigation
  • Analyzed data and processes for accuracy and clarity
  • Created detailed process documentation for corporate publication
  • Created on-boarding documents
  • Interviewed SMEs to ensure accurate process flow documentation
  • Created Visio diagrams and process flows as high-level documentation
  • Created PowerPoint presentation for weekly progress meetings
  • Provided systems analysis and research of statistical data
  • Reviewed and edited existing policies and procedure documentation for syntax and content continuity

Contract Systems Analyst

Confidential

  • Lead IT Operations Control Review project to prepare seven IT LOBs for corporate audit.
  • Facilitated control standards meetings for teams in CA TX through virtual interactions
  • Created dynamic PowerPoint presentations for virtual online corporate meetings
  • Utilized MS Project to set tasks, deliverables and timeline of project
  • Provided system analysis of individual IT department processes
  • Provided analysis and training for IT departmental SMEs on documenting processes to ensure compliance with Enterprise Information Securities policy
  • Worked closely with Risk Management, Information Security to identify the risk levels and policy gaps.
  • Edited existing documentation for continuity and accuracy
  • Created test scripts, new policy procedure documents for corporate wide publishing through Technical Publications department
  • Interviewed and worked closely with SMEs, Technical Publications group and Web Designers on roll out of Wiki site and creating documentation repository for all processes.
  • Maintained and updated department documents library through SharePoint
  • Created Visio process flows and swim lane diagrams, departmental change control forms and PowerPoint presentations for training
  • Utilized Technology Operations Group methodology Project Management Life Cycle for execution of project

Division Sales Support Mgr. / Recruiting Mgr

  • Facilitated training for selling of Internet based product.
  • Trained new Office Managers in Eastern Region.
  • Composed, updated and created content for employee policy procedure manuals/ employee handbooks
  • Recruited and managed staff for NC VA offices: phone screen, interview and hire account executives
  • Create Visio Asset diagrams for equipment inventory
  • Create PowerPoint training materials for virtual corporate meetings and training
  • Created dynamic online tutorial presentation materials using RoboHelp software.
  • Utilized Captivate for interactive training materials for Communicator meetings

Senior Technical Writer

  • Write and edit of collateral materials and past performance documents
  • Created proposal submittals for government solicitation and contract bids RFP, RFB, RFQ
  • Awarded combined 70 million in government 30 million state construction contracts
  • Maintained updated FAR clauses for business reference
  • Researched solicitation and synopsis searches for all government and state opportunities through Federal Business Opportunities website
  • Supervised team on meeting deadlines and coordinating amendments
  • Served as liaison between business and government state officials
  • Facilitated business seminars, bid conferences and pre-construction meetings
  • Created content and design for company website
  • Created all company speeches, advertising, marketing endeavors and company policy procedure manuals
  • Trained staff on public speaking
  • Created PowerPoint presentation
  • Created marketing plans/business plans, press releases, presentations and public relations material

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