Executive Overview

• Two Masters Degrees, 15 years of professional experience, and a wide array of technical skills enable me to develop top quality communications for the following Fortune 500 companies:
• Diebold,
• DirecTV
• Eli Lilly Company
• SafeAuto Insurance Company
• State of Ohio
• Time Warner Cable
• Thomson Electronics RCA

Complete skill list

Bold font indicates expert skill level with that particular software package.

Desktop Operating Systems

Confidential

Desktop hardware

HP/Dell/Compaq/IBM desktops/Desktop PCs

Desktop software

• Adobe Acrobat
• Adobe Distiller
• Adobe PageMaker
• Adobe FrameMaker
• Granite
• IPPlan
• Lotus Notes
• Lotus Domino
• Microsoft MS Word
• Access, Excel
• MS PowerPoint
• MS FrontPage
• MS InfoPath
• MS NetMeeting
• MS Office
• MS Outlook
• MS Visio
• PaintShop PRO
• WordPerfect
• SnagIt
• WinZip

Document management software

• DokuWiki
• Wiki software
• RSS
• Social Technology
• SharePoint
• E-Room
• iTrace
• Documentum
• NovaManage
• ProductView
• LiveLink
• Network Management
• Remedy Action Request Software
• ClearCase
• ClearQuest

Languages

• English
• Koine Greek
• HTML coding
• SGML coding
• XML coding
• ArborText SGML
• FrameMaker XML
• Epic XML Editor
• PHP coding
• RoboHELP
• RoboHTML
• Information Mapping
• Structured Writing
• Information Architecture
• Nine Levels of Edit

Document categories

• Adult education Annual reports
• Bus. continuity plans
• Business journals
• Business plans
• Business processes
• Change/work tickets
• Circuit boards
• CMMI processes
• Computer hardware
• Computer networks
• Curriculum
• Diagrams
• Disaster recovery plans and manuals
• Electromechanical devices
• End-user manuals
• Fiber installations
• Flowcharts
• ISO processes
• Life sciences
• Mechanical devices
• Medical devices
• Neuroscience
• Ohio State Government
• Optical networks
• Pharma ad copy
• Pharma procedures
• Proposals
• Protocols
• RFPs
• Routers
• SDLC processes
• Software end-user/programmer
• Software consumables
• Software systems
• SOPs
• Structured content
• Switches Cisco, Big Iron, Foundry, etc.
• Telecommunications
• Training

Quality Control/Assurance

• ISO-9001, ISO-9003,
• 21 CFR 11, U.S. FDA,
• European Union EU ,
• World Health Org. WHO ,
• Japanese Regulatory JPN ,
• Six Sigma,

Experience

Sr. Technical Writer

Reason for leaving: contract completed

• As a contractor at Nationwide Insurance TEKsystems, Inc. , I developed an ITIL knowledge base solution in SharePoint at Nationwide Insurance corporate headquarters. The knowledge base emphasizes IT management policies, processes and procedures. It also provides a procedural overview for end users that helps them understand complex policies and processes. It is available to all 36,000 Nationwide employees. The new Solution will bring IT to the forefront of the organization, bring the business and IT services closer together, and improve business satisfaction through improved IT service levels. Also developed the following SharePoint sites:
• Asset Management
• Change Management
• Configuration Management
• Deployment Management
• Education Services
• Event Management
• Incident Management
• Knowledge Management
• Problem Management
• Request Management
• Service Level Management
• Service Measurement and Metrics

Confidential

Reason for leaving: Company-wide restructuring downsizing

As a Knowledge Manager, I champion the organization-wide sharing of knowledge, so that the know-how and experience of each employee is shared inside and as appropriate outside the organization with clients, partners, and stakeholders.

My duties at SafeAuto included the following:

• Responsible for information and knowledge management, inclusive of IT development teams, product management, claims, and training to support and enable strategic resource and software development.
• Creation of a knowledge management system and architecture that is intuitive and attractive to employees.
• Collect, organize, classify, and present knowledge documentation for the IT department, Claims department, and Sales and Service.
• Plan knowledge strategies in accord with an ever-growing database of knowledge to meet the needs of employees throughout the enterprise.
• Manage the knowledge lifecycle and encourage knowledge sharing throughout the enterprise.
• Migrate information from other internal sources i.e., SharePoint, storage drives, etc. to the knowledge base system.
• Monitor and maintain the knowledge base system.
• Provide migration progress and content usage reports.
• Today, documentation is accessible within 2 to 4 mouse clicks. Employees update documentation as quickly as changes to software or systems are made. Knowledge is expanding instead of vanishing, and documentation is now an important and integral part of every project.

Confidential

Reason for leaving: Not enough work to do

• Develop network engineering Change Request Forms CRF and associated technical specifications using Confidential
• My duties and responsibilities were as follows:
• Working in the Engineering Department at Time Warner Cable, Inc., I supported the building, deployment, and maintenance of the backbone infrastructure of TWC's nation-wide cable system. This backbone infrastructure supports all Time Warner services for government, commercial, and residential customers.
• Develop step-by-step instructions for Optical Engineers and Network Administrators, which includes installation and/or maintenance instructions for use by on-site technicians when installing or maintaining high-volume extreme bandwidth telecommunications equipment, including Cisco routers, Cisco switches, multiplexers, fiber optical networks, activating dark fiber, video, audio, VOIP, and high speed data communications for most of Ohio.
• Maintain control and visibility of documents and change processes to ensure quality compliance.
• Work with Project Managers to ensure deliverables are submitted to customers within corporate guidelines and RFP timelines.
• Create network engineering Change Requests using the Remedy Change Request software package to track equipment changes, replacement, or repair of the network infrastructure and to archive network activity.
• Create and revise network diagrams using the MS Visio software package.
• Review Granite information DLRs
• Create step-by-step back-haul instructions for Verizon and T-Mobile cell towers, and other telecommunication providers. These cell towers provide wireless cell phone coverage for specific geographic areas.
• Retire and archive completed change tickets and associated documents, and perform other documentation life-cycle tasks as per Time Warner Cable's documentation life-cycle policy.
• IMPORTANT: On my own time, I developed an Automated Change Request Form using Microsoft InfoPath for the Columbus Ohio Division. This automated form has substantially increased informational accuracy of all Change Requests and increased productivity of the Network Operations Communication Team by approximately 500 . As a result, the time required to process a single change request has been reduced from 2-3 hours to only 20-30 minutes a substantial savings of time and resources, saving over 3 Million in Ohio alone.
• Usage of my MS InfoPath Change Request Form has expanded into all 50 states.

Confidential

Reason for leaving: down-sizing

• The list below contains just a few of the document types created and edited while at ODJFS:
• Software tools used daily include: ClearCase, ClearQuest, Documentum, Microsoft Sharepoint, Microsoft Word, Outlook, Visio, Snagit, Winzip, and others.
• Create and manage all templates for the technical writing department.
• Edited HIPAA requirements documents, SOPs, business procedures, RFPs. and training materials for both internal and external end-users using MS Word and ensure quality compliance using MS SharePoint, ClearCase, and ClearQuest document management tools.
• Created Microsoft Word templates based on structured writing concepts that were used by curriculum writers for end-user manuals.
• As a senior procedure writer working on the Ohio Medicaid Information Technology System MITS , Information Mapping and the Rational Clearcase software package is used to ensure that every detail in the request for proposal RFP is met with precision.
• Ohio MITS Style Guide
• Ohio MITS Documentation Template
• T3D016 Medicaid Requirements Specification Template
• T3D016 Medicaid Design Specification Template
• T1D004 MITS Documentation Plan
• T3D016 Managed Care Requirement Specification over 1800 pages
• T3D016 Reference Benefit Packages and Recipient Benefit Packages over 2000 pages
• Ohio MITS Facilitator Guide
• Ohio MITS Participant Guide
• Adult Learning Theory Guide

Confidential

Reason for leaving: down-sizing

• Confidential NASDAQ: VTIV is the leading provider of commercialization and complimentary services to the global pharmaceutical and life sciences industries. Inventiv delivers its customized clinical, sales, marketing, and communications services through its three core business segments: Inventiv Commercial, Inventiv Clinical and Inventiv Communications. Inventiv works with over 200 client organizations, including all of the Top 20 global pharmaceutical companies, as well as, emerging and specialty biotech leaders.
• As Senior Medical Marketing Writer at Inventiv Communications in neuroscience:
• Research pharma-products, study clinical reports of efficacy, safety, and protocols, and then work with marketing teams to conceptualize and develop marketing copy in support of advertising and communication initiatives.
• Educate marketing teams on the active processes of pharmacological agents and instruct them as to the limiting claims and statements concerning the effectiveness of various medications.
• Research, develop, and edit medical content, including presentations, manuscripts, and learning objectives.
• Interface and communicate with engineers, designers, and creative marketing professionals during all phases of the development lifecycle.
• Target documents to reach specific medical and non-medical audiences. The manner in which you communicate with colleagues is vastly different from how you speak with patients or how you address a hospital board.
• Take the medical education level of my audience, whether patient or colleague, and their specific informational needs, as well as FDA requirements, into consideration when crafting medical content.
• Ensure that all documentation is technically accurate.
• Recent projects include:
• Content development for Xanodyne Pharmaceuticals Oramorph SR Tablets
• Content development for Eli Lilly and Company's Zyprexa and Cymbalta products
• Content development for Eli Lilly Company's Web site, and for print and online collateral for various corporate communications.

Confidential

Reason for leaving: contract completed

• The Ohio Department of Education ODE maintains databases of all educational organizations, entities, administrators and teachers in the state of Ohio. Data is entered remotely by each local organization but is stored and maintained by ODE. Each organization has access to the database via the ODES-R web-based application. Permissions and access levels are controlled by the ODES-R login process. Deliverables and duties include, but are not limited to, the following:
• Developed the ODES-R Desk Guide, a 350 page step-by-step instruction manual that leads users through both basic and advanced functions of the Ohio Department of Education's online software application. This document is available to customers online and in a hard-copy version. It targets end-users administrators and teachers at local districts and schools.
• Developed the ODE Information Security Policy and Procedure Manual using the Microsoft Word software package. This manual lays the foundation for information security at the Ohio Department of Education. All policies and procedures are covered in detail, apply to all Ohio Department of Education employees, and meet all applicable state and federal guidelines on confidentiality and privacy.
• Developed the Data Acquisition Portal Administration Manual using the Microsoft Word software package. This manual describes administrative oversight, management and development of Ohio Department of Education data acquisition web portals.
• Developed System Access Request Form used by managers to request systems access from Information Management Services to allow or deny employee access to various network resources. Also developed many other online forms and reports using the Microsoft InfoPath software package.
• Gathered data and information from SMEs and consulted with information security experts, software engineers, quality assurance, managers, and executive staff regarding the intent and implementation of information security policies and procedures.
• Developed technical end-user documentation using the Microsoft Word software package and editing graphics using the PaintShop Pro software package.
• Administered review cycles and document routing using the Microsoft Outlook software package.
• Created presentations and flowcharts using the Microsoft PowerPoint and Microsoft Visio software packages.
• Proofed business policies and documentation for publication.
• Ensured quality compliance of all documentation and policies with State and Federal regulations.
• Managed version control using Microsoft SharePoint Services and the Microsoft InfoPath software package.

Confidential

Reason for leaving: contract completed

• As a Technical Writer/Documentation Specialist, I walk technical documents through the validation process by gathering information, editing or writing SOPs, then verifying them against existing SOPs and routing them for approval. I consult with quality control, subject matter experts SME , scientists, manufacturing experts, and other global leadership in order to draft SOPs, gather information, and ensure that each document is validated. Deliverables and duties included:
• Used Information Mapping to map manufacturing procedures to the specific FDA regulation to ensure the regulation is being met.
• Gathering data and information from a variety of source documents and subject matter experts in order to produce effective request for proposals RFP .
• Writing and editing clinical study reports, technical documentation, and SOPs using the Microsoft Word software package.
• Administering the review cycles and document routing using the Lotus Notes software package.
• Monitoring the progress and current status of each document using the Microsoft Excel software package.
• Managing document access using the Documentum software package and Six Sigma methodologies to track document validation procedures and ensure that each document completes all six steps in the validation process.
• Managing version and revision control using the Gel Webtop software document management tools.
• Handling change requests using the Remedy Request Action software package from bmcSoftware .
• Proofreading, editing, and revising SOPs.
• Coordinating quality assurance reviews of documentation.
• Editing graphics using the Paintshop Pro software package.
• Creating and editing flowcharts using the Visio software package.

Confidential

Reason for leaving: contract completed

• Eli Lilly's Global Business Integration Process GBIP team is migrating to the SAP enterprise. This migration affects every segment of the enterprise and the way in which the company does business. As Senior Technical Writer, I consult with quality control, subject matter experts SME , scientists, manufacturing experts, other global leaders in order to draft SOPs for Eli Lilly's Parenteral manufacturing plant located in Indianapolis as the SAP process expands into each area of the company. Deliverables and duties included:
• Gathering data and information from clinical study reports and a variety of source documents and subject matter experts parenteral experts, production technicians, etc. .
• Administering and overseeing document review cycles using the Lotus Notes software package.
• Creating process flow charts using the Visio software package.
• Monitoring the progress and current status of each document using the Microsoft Excel software package.
• Managing document access using the Documentum software package and Six Sigma methodologies.
• Controlling document versions and revisions using the NovaManage software package.
• Proofreading, editing, and revising SOPs as the migration to SAP progresses.
• Tracking the progress of each document using Six Sigma to ensure error-free reviews and document cycles.

Senior Technical Writer/Editor

Confidential

• Thomson Electronics, parent company of RCA, is an electronics manufacturer headquartered in Indianapolis, Indiana with manufacturing facilities located worldwide. RCA, DirecTV, and Thomson Electronics have teamed to design, manufacture, and distribute high definition satellite video and audio content distribution systems. Each month, over one million high definition set-top boxes are manufactured and sold. As the Senior Technical Writer/Editor on this project, I consulted with hardware engineers, software engineers, quality experts, and key management in order to produce the highly technical documentation required to ensure global quality compliance in all aspects of this multi-billion dollar business. Deliverables and duties included, but are not limited to, the following:
• Managed the production of all document content for the project, including Thomson's Ellington integrated circuit IC , Thomson's Montgomery integrated circuit, ARM and RISC microprocessors, and other video and audio products.
• Developed operating procedures and internal business practices for engineering department and developed quick checklists for design engineers.
• Administered and oversaw document review cycles.
• Monitored the progress and current status of each document.
• Assigned and distributed documentation projects to other writers.
• Set time-tables for completion.
• Oversaw all document revisions and version control using Clear Case document management tools. Toward this end, I routinely lock documents during the editing process and review cycles to avoid errors and additions in order to ensure that all edits and changes are logged and properly recorded.
• Consulted with hardware and software engineers, quality control, and subject matter experts SMEs from sites located worldwide to gather information on this critical communications project.
• Created project templates and tools for use by the engineering staff and management. Other deliverables include Executive Summaries, tracking sheets, project spreadsheets, Functional Specifications, User Manuals, etc.

Confidential

Reason for leaving: contract completed

• This was a contract position with Eli Lilly's Global Quality Systems GQS Conversion Project. As Senior Technical Writer/Editor on this project I provided editorial oversight and management, I consulted with quality control, subject matter experts SME , scientists, manufacturing experts, other global leaders in order to draft a global quality standard to which all Eli Lilly manufacturing plants located throughout the world are required to adhere. Deliverables and duties included, but are not limited to, the following:
• Overseeing and directing the GQS technical writing staff.
• Routinely assign writing duties to the technical writing staff, direct project resources, track the progress of the project, and report the results directly to management.
• Proofreading, editing, and revising the work of other writers. Toward the end of each day, I would review and proof each writer's work while maintaining a respect artistic layout and the standards set by the organization in order to produce documents adhering to company standards and technical writing's best practices.
• Prioritizing the work of other writers in order to accomplishing daily tasks and goals in an organized and efficient manner.
• Assisting in the revision of Eli Lilly Co.'s internal regulatory documents to ensure compliance with agency regulations 21 CFR 11, Eudralux, World Health Organization, Japanese, etc. .

Confidential

Reason for leaving: company down-sizing

• Working with Product Engineering, Quality Assurance, Marketing, and cross-product engineering teams I would plan, organize, write, format, and edit documentation for various audiences, and handle numerous projects simultaneously. Deliverables and duties included, but are not limited to, the following:
• Documenting enterprise software and hardware products for IBM mainframe application servers, IBM assembler applications, C , Unix servers, thin-client computing, network management, client service agreements, and the Internet using the Epic XML Editor software package, RoboHELP, WinHELP, HTML, MS Word, and other software products.
• Interfacing with department managers engineering, manufacturing, development education, marketing, and the legal department . I developed Diebold operating procedures and internal business practices while overseeing the document review process, and making revisions as needed to ensure compliance with company and legal standards.
• Documenting software SDLC , hardware, electrical and mechanical devices for ATMs, electronic voting machines, components, and other products for IBM, Diebold, Sony, Cisco, Hitachi, Samsung, and other major manufacturers.
• During Diebold's joint venture with IBM, I wrote, edited, revised, and organized technical information for many IBM products and services. I routinely formatted documents according to IBM's official style guide.
• Completed projects at Diebold include, but are not limited to, the following:
• Administrator Guides
• Bulletins / Field instructions
• Communication Manuals
• Component Maintenance Manuals
• Context-sensitive online Help
• Curriculum development education
• Customer Setup Instructions
• Customer Software Specifications
• Customer User Manuals
• Diagnostic Manuals
• Engineering Design Specifications
• Engineering Functional Specifications
• Hardware Reference Manuals
• On-site Installation Manuals
• Planning and Site Preparation Guides
• PowerPoint presentations
• Product Descriptions
• Program Developers Reference Manuals
• Protocols
• Sales Ads, Presentations, Brochures, etc.
• Service Manuals
• Service Plans
• Software Design Specifications
• Software Functional Specifications
• Software Operating Guides
• SOPs
• Subassembly Hardware Service Manuals
• System Hardware Service Manuals
• User Guides