We provide IT Staff Augmentation Services!

Senior Technical Writer Resume Profile

5.00/5 (Submit Your Rating)

OH

Hire Now

Summary

15 years of professional technical writing experience

I interview technical experts and gather information to produce easy to understand documents, manuals, wikis, and web pages for internal users, programmers, management, executives, and external end users. I create technical, highly accurate, condensed, user-friendly, professional documentation fast.

Specialties include:

  • Computer hardware
  • Computer software
  • Electronic devices
  • Knowledge bases Wikis
  • Pharmaceuticals
  • Policies
  • Procedures
  • Processes

EXPERIENCE

  • Developed an ITIL knowledge base solution in SharePoint at Nationwide Insurance corporate headquarters. The knowledge base emphasizes IT management policies, processes and procedures. It also provides a procedural overview for end users that helps them understand complex policies and processes. It is available to all 36,000 Nationwide employees. The new Solution will bring IT to the forefront of the organization, bring the business and IT services closer together, and improve business satisfaction through improved IT service levels. Also developed the following SharePoint sites:
  • Asset Management
  • Change Management
  • Configuration Management
  • Deployment Management
  • Education Services
  • Event Management
  • Incident Management
  • Knowledge Management
  • Problem Management
  • Request Management
  • Service Level Management
  • Service Measurement and Metrics
  • JPEG and PDF samples of the above sites are available.

Safe Auto Insurance Company

Confidential

  • Fully documented over 350 software processes at developer level
  • Created easy to understand software documentation for internal end users
  • Created a Knowledge Base for IT services, Help Desk, infrastructure, and the business
  • Migrated information from network shares, Sharepoint, etc. to the Knowledge base
  • Planned and implemented Knowledge Management Strategies
  • Managed Document Lifecycle of all stored documents and knowledge
  • Produced product manuals, white papers, software process documentation, templates, etc.

Confidential

  • Created documentation for Time Warner Communications backbone architecture.
  • Created complete documentation for the AT T Cell Tower construction project.
  • Created complete documentation for the Verizon Cell Tower construction project.
  • Created a smart Change Request Form CRF in InfoPath and SharePoint that reduced processing time from over 2 hours to less than 20 minutes.
  • Reduced maintenance costs by providing technicians more complete and more accurate information.
  • Created standardized and reliable step maintenance procedures reducing technical errors and service calls.

Confidential

  • Functioned as expert for antipsychotic and morphine-based pharmaceutical products.
  • Delineated product efficacy, and drug safety protocols to marketing personnel.
  • Reviewed marketing copy for scientific accuracy, form, style, and appeal.
  • Developed pharmaceutical marketing copy for television advertising.
  • Developed ad copy for Xanodyne Pharmaceuticals Oramorph SR Tablets.
  • Developed ad copy for Eli Lilly and Company's Zyprexa, Cymbalta, and Straterra.
  • Developed web content for Eli Lilly Company's Web site, printed ad copy, and online collateral.
  • Condensed List of Skills many more
  • Technical Writing
  • Software Documentation
  • SDLC
  • DITA
  • HTML
  • ITIL
  • XML
  • Adobe Acrobat
  • Microsoft Word, Visio, Excel, and PowerPoint
  • SharePoint and InfoPath
  • Quality Assurance
  • FrameMaker and RoboHelp
  • SnagIt
  • Change Management
  • Content Management
  • Knowledge Management
  • Instructional Design
  • Manuals
  • Interviewing

Previous employment

State of Ohio..................... Documented STARS online software for the Department of Education

Eli Lilly and Company.......... Documented Global Quality System GQS , FDA regulatory policies, procedures, and pharmaceutical products such as Zyprexa, Straterra, Cymbalta, etc.

Thomson Electronics.......... Documented circuit boards, RISC processors, and DirecTV's consumer set top box

Diebold, Inc....................... Documented software and hardware for bank ATM's

Top Echelon, Inc................. Created help desk and end user manuals, training materials, and led CBT classes

Caliber Technologies.......... Created help desk training and reference guide

Long resume 9 pages available upon request

Hire Now
Report an issue

We'd love your feedback!

Privacy Policy
Resume Categories
Client Services
Job Seekers
Visa Sponsorship