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Technical Writer Resume Profile

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Objective

A Technical Writing opportunity that utilizes my writing skills and experience in the design and development of documentation and training materials that contribute to the success of the products developed.

Skills Profile

  • Collecting, evaluating and analyzing technical source materials
  • Performing task based analysis
  • Communication and coordination with the software development and system test teams
  • Developing system and user documentation and training materials for new and existing products
  • Maintaining customer/user perspective

Employment History

Confidential

As the Technical Writer for the BPLG Power Distribution and Grid Management organization:

  • Worked with the product owner, business analyst and the system test team to identify documentation requirements
  • Developed system administration and user documentation for the BPLG Power SG system and sub-systems
  • Scheduled and conducted document reviews
  • Maintained version control and release schedules for multiple documents.
  • Development Tools: Adobe Framemaker and Robohelp, Microsoft Word and PowerPoint, SnagIt, Jira, Subversion, Linux, Agile Development and Testing

Confidential

As a Senior Technical Writer for the CSCA Re-engineering Project:

  • Developed System Requirements documents for the re-engineered software applications
  • Developed PowerPoint System Design Review presentations for the re-engineered software applications
  • Developed Test Readiness Review and System Test Report documents
  • Generated weekly and monthly status reports and presentations for CSCA management and the Saudi Arabian National Information Center NIC .
  • Development Tools: Microsoft Word, PowerPoint and Excel, CSCA Style Guide
  • Sales associate Federated Department Store

Confidential

As a Documentation and Training Specialist for the Network Management Systems organization:

  • Developed and maintained administrator and user documentation and training materials for five different Network Management software systems
  • Instructed training classes for both domestic and international customers
  • Delivered internal training and instructor certification classes for domestic and international Lucent personnel
  • Developed and coordinated training effectiveness evaluations.
  • Provided customer consultation services.
  • Development Tools: Adobe Framemaker SGML, Information Mapping and Structured Writing, Microsoft Word and PowerPoint, Visio, Unix, AT T Development Standards

Confidential

  • EPOS Electronic Point of Sale Conversion Coordinator
  • Sales Audit System Conversion Team member
  • Assistant General Office Manager of the Northland Mall store

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