OBJECTIVE:

• Remote work preferred. Contractual employment (C2C, 1099, W - 2)
• I am available to work in the following roles:
• As a Senior Technical Writer-Editor / Senior Technical and Business Analyst-Process Architect / Project Manager / SharePoint/SharePoint Online, Designer/Builder-Administrator

SUMMARY:

• Dedicated, committed, self-starter. Over 25 years working in highly challenging environments, including large-scale enterprises/multi-nationals, SMBs, and start-ups, where the requirements, risks, issues, and impacts are not clearly defined or well known. Able to proactively create and manage projects and programs, and continuous operations (steady state).
• For my last assignment, I worked as for the Technical Publications team, both in the role of Technical Writing-Editing team lead, and as SharePoint team manager and admin for multiple SharePoint sites, during the Confidential divestiture to Confidential .

TECHNICAL SKILLS:

Confidential Office: Office 365/Office Online, SharePoint Online, Confidential Office 2016 and higher/2010/2007, and Exchange 2010/2013 (cloud) and higher, and Google DocsHighly Skilled: Word, Visio, Excel, PowerPoint, Outlook, OneNote, SharePoint Designer, Project, InfoPath, Publisher, Access, Groove

Unified Communications: WebEx, Cisco Jabber, GoogleHangouts, Skype, Lync/Live Meeting

Graphics: Visio, TechSmith SnagIt, Illustrator, Fireworks, Photoshop, Freehand, Corel Graphics, and othersContent Publishing (XML):SPHINX (Python documentation generator), DxStudio, FrameMaker, Adobe InDesign, Adobe Acrobat, MadCap Flare (including initial setup), Quark, Pagemaker, and WordPerfect

Collaboration: SharePoint 2016 and higher, SharePoint Online, and 2013/2010/2007 (MOSS)/2003 (administrator+ level and designer for all versions)

Site and web tools: SharePoint Designer, Confidential HTML Help/HTML (CSS), Dreamweaver, Flash, HomeSite, Macromedia Director

PresentationeLearning: TechSmith Camtasia Studio, Articulate Studio 13 Pro (Presenter 13 Pro), Confidential Producer, Voyager, Articulate Presenter Pro; Brainstorm

Online help: Confidential HTML Workshop; RoboHelp, WinHelp, Doc2Help Online tools:NDoc (Sandcastle, Alpha); familiar with .NET Frame Class Library, DocBook (XML DTDs)

Versioning: Accurev, Perforce, Visual Source Safe (VSS), Source Depot, eMatrix, ClearCase

Issue trackingtesting: HP Quality Center, Seibel, ClearQuest, Remedy, eRoom, Product Studio, Load Runner, LDRPS v9/v10, Confidential MSE (admin)

Developer tools: GitHub, Docker registry, Rabbit messaging queue (MQ), Chef Server, Kubernetes (Google)

Methodologies: Network Functions Virtualization (NFV); Software Defined Networks (SDN); Software Defined Data Center (SDDC); Confidential Software System Development Life Cycle (SDLC), Asset Management (SAM)/licensing; ITIL/ITSM, Confidential ITLC (MSF-MOF), Confidential People-Ready initiative; Better Together initiative; PMI, Project Management Body of Knowledge (PMBOK): Six Sigma; UML, Rational Rose-Software; SEI CMM

Program initiatives: Confidential TAP program

Compliance standards: Sarbanes-Oxley (SOX), ISO/IEC 27001/27002, 2000, 9000/9001, 17799 (CIA), COSO, CobiT, ITIL, and GCC; and GLBA, HIPAA, PCI-DSS, OTC, OCS, NIST

Recent s: Completed success stories and key topics for the Mobile World Conference (MWC) 2014/2015 for telecommunications, Tier 1 service providers

Mobile devices/systems: Good Technology (BYOD) for mobile devices iOS and Android, and Confidential . Mobile smart handhelds and pads for iOS, Android, and Confidential, and network devices. BlackBerry devices, BES/BCCS

Machineto: machine (M2M),M2M, also called Internet of Things (IoT), enables mobile and connected devices/services: network communications to transmit data between mobile devices such as cell phones, and other smart devices such as wearables, sensors, and actuators (nodes), in combination with edge/gateway computing; and connection management systems such as AllJoyn, Open Interconnect Consortium (IOC), Thread, and others, and alliances and standards. Industry sectors include automotive, consumer, home, security, healthcare/medical devices, manufacturing, utilities, and others.

Wireless protocols: SMS, MMS; Internet standards (XML, SOAP, HTTP, TCP/IP)

Network and infrastructure: Confidential HyperEdge architecture, Confidential VCS Fabric technologyCisco Unified Computing System (UCS), Alcatel-Lucent Wireless Cloud Element (WCE); commodity/specialized servers, Cisco routers-switches; load balancers, controllers, firewalls, and satellite systems

Storage platforms: Confidential NAS platforms-business, consumer, EMC platforms, content management; Netapp platforms; Confidential - Confidential (Proliant P4500); Hitachi Data Systems UCP, UCP Director, USP V, USP VM, VSP, AMS 2000 series, HNAS platforms and native storage technologies/virtualization

Virtual SAN/NAS platforms: Confidential NAS, Confidential Virtual SAN (VSAN) storage

Computers/Laptops: Laptops-Portables/PCs (all makers); Windows client (Windows 10 and higher/Windows 7/XP), Apple IOS, open operating systems including

Mainframe: S/390, Tandem; Midrange: RS/6000, AS/400, and higher

Virtualization: Confidential and Confidential server, storage, infrastructure and networking, networks, and desktop/VDI including:

Hyper: V 2012 and higher/2008 R2/2008, Confidential Azure; Confidential System Center, and related productsVMware vSphere 5.5 and higher/5.0/5.1, Confidential Horizon 6 with View/Horizon View/VDI 5.0, 5.1, with APIs and advanced features. NSX, vCenter, Site Recovery Manager, vCloud Suite, vCloud Director, and moreOpen source operating systems CentOS 7.x or Redhat Enterprise Linux 7.x, SUSE Linux, Cold Fusion, UNIX, SUN Solaris, Netware

Open source solutions: Intel Data Plane Development Kit (Intel DPDK); Confidential Cloud Foundry ( Confidential CF); eDirectory, OES (IdM)

Windows server and tools: Windows Server 2012 and higher/2008 R2 (x32/x64/ia 64)/ 2008/2003 R2/2000; Hyper-V 2012 and higher/2008 R2/2008; Active Directory (ADFS, ADCS, ADDS, ADLDS-ADAM, ADRMS); DirSync; .NET, IIS-Web Services; EWS; Exchange Server 2013 (WAV15) and higher/2010; Office 365; Windows Storage Server; Live Search (BING); Windows HPC Server (HPCS) 2008; Office Communications Server (UC); BizTalk; Windows Media; MIIS; PKI; ISA; SMS/WSUS

Confidential management: System Center 2016 and higher/2008 R2/2008/2012 with SCOM, SC-VMM, SCCM

Telecom/Telephony: Alcatel-Lucent; Cisco; Affirmed Networks; Comverse BSS; Amdocs BSS; and major carriers/service providers

Unified communications: Avaya One-X; ShoreTel Communicator; Mitel Contact Center and Call Accounting Software

Network monitoring: HP OpenView and components; Tivoli (TIM/TAM)

Databases: SAP HANA, SAP Sybase IQ/ASE; Confidential SQL Server 2012 and higher/2008 R 2/2008/2005/2003 ; Oracle Database (11g Release 2)-Oracle products; DB2; mySQL; Tandem SQLBusiness intelligence (BI):Microstrategy; Confidential SQL Server 2012 and higher/2008 R 2/2008/2005/2003 ; Office 2016 and higher/2010/2007, Office 365; PerformancePoint Server 2007

Healthcare systems: Epic; Meditech; Seimens; McKesson; major and regional healthcare providers

Software/ERP systems: SAP ERP and related applications (mySAP, NetWeaver, SAP BW, SAP APO, SAP Business Suite, SAP BO); SAP HANA; Confidential Dynamics; Oracle ERP applications; EMC security systems; INFOR ERP SyteLine; IBM Lotus-Domino, Rational tools; Kronos Workforce Central

Prototyping: iRise, search engine optimization (SEO)

Business analytics: HBX Analytics; Site Catalyst Programming:Familiar with .NET, XML, Java, Visual Basic, C/C+, COBOL, BASIC

WORK EXPERIENCE:

Technical Writing and SharePoint Lead

Confidential, TX

Responsibilities:

• One role was as the Team Lead for the Technical Writing-Editing and documentation support team to plan, implement, and manage all technical writing requirements, including projects (PMI/PM3), and continuous operations/steady state (ITIL), information security (InfoSec), governance, and for special projects and services. In addition, the documentation was created to support projects for consolidating and migrating Confidential support to Confidential . Responsibilities included developing documentation for all “separation” projects, including sites, customer accounts, and enabling technologies, including O365 and SharePoint Online, and projects related to cross-functional PMO support, financial/HR support, and compliance/audit, including HIPPA, and business-as-usual.
• The second role was as the Team Manager leading the effort to design and build the SharePoint 2016, and SharePoint Online, structure and site contents for a consolidated, comprehensive site collection for Confidential ’ Global IT Support. This included all Global IT Support functions that provide support for data center, network, infrastructure, software, and cross-functional tools, including the creation of native SharePoint tools. This role also specifically targeted the migration and consolidation of a number of legacy Confidential SharePoint 2010/2013 sites, and other separate repositories, such as network drives, for in corporation into the new SharePoint 2016 Global IT Support site collection.

Senior Developer / Writer

Confidential, VA

Responsibilities:

• Analyzed, planned, and documented processes and procedures for a large set of IT technical systems/ solutions for Intuit’s IT operations for network and infrastructure engineering. These documents included process descriptions, implementation guides, playbooks/runbooks, and related templates and instructions. For example, implementation and best practices for change management principles, IT life cycle management and security/compliance. Deliverables included Confidential Word and OneNote/SharePoint, Confidential Word and Excel templates and written content.

Senior Analyst / Technical Marketing Writer

Confidential, CA

Responsibilities:

• Analyzed, planned, and developed the Confidential Confidential t-centered healthcare brochure and a solution brief that describes the networking offering that Confidential provides to the healthcare industry, and the accompanying solution brief, architecture, and other documents.

Senior Analyst / Technical Marketing Writer

Confidential, CA

Responsibilities:

• Analyzed, planned, and developed technical briefs for Confidential NAS devices using Windows Storage Server 2012 R2 including Active Directory Domains and Storage Spaces for publication on the Confidential web site.

Senior Technical Analyst / Consultant

Confidential, Boston, MA

Responsibilities:

• Analyzed, planned, developed, and updated the technical analysis, technical design, and technician and user documentation, including diagrams and illustrations, defining compliance with security policies and procedures for using Bring-Your-Own-Device (BYOD) technology with both iOS and Android, and Confidential, operating systems for cell phones and handheld devices.

Senior Analyst / Technical Marketing Writer

Confidential, Santa Clara, CA

Responsibilities:

• Analyzed, planned, and developed and revised technical marketing documents and collateral, including diagrams and illustrations. The Marketing documents included a TAP brochure and NFR Software Guide. For Marketing collateral developed white papers, solution briefs, and data sheets from source deployment and test information and graphics. This included the initial structuring of the documents and involved the publication of templates for internal technical writing groups.
• Managed and produced a wide variety of documents describing solutions and architectures employing Confidential virtualization and cloud-based computing products, including data center technologies and desktop (VDI) products for core industries. Deliverables included templates, technical documents, content, presentations, admin guides and runbooks with Confidential partners and vendor alliances, including Oracle, ISVs, and internal field and sales teams.
• Strong background with telecommunications, including Tier 1 service providers. Wrote and edited success stories and key topics for NFV, SDN, and SDDC for a telecom partners’ entire web site including security governance.

Senior Analyst / Writer

Confidential, CA

Responsibilities:

• Analyzed, planned, and developed documentation for their new Equipment Finance solution including templates, user and technical documentation, and content. The deliverables included the User Overview presentation and graphics (PowerPoint) and detailed documentation: the User Guide - applications, credit, asset creation/inside sales, pricing, contract administration, disbursement, funding, and process maps; the Modules Guide - functional procedures such as exposure, credit, and risk management; BoW internal user procedures; and related user, business, and technical workflows and procedures. The documentation also described interfaces to backend systems such as tax, software implementations and re-engineering/reconfiguring of processes and software.
• Also, developed the detailed User Guide and Quick Cards (PowerPoint) for the WebDirect solution - Administration, Account Services, Transfers and Payments, and Financial Reports.

Senior Technical Analyst / Writer

Confidential, Redmond, WA

Responsibilities:

• Analyzed, planned, and developed documentation and preliminary graphics for the ITPRO Confidential Technet web site using DxStudio. This included developing detailed topics related to Confidential Windows Server 2012/2012 R2, 2008 R2/2008, and earlier versions, and related Confidential software. Examples of topics and papers included security related topics, including Local accounts, Active Directory accounts, and remote access (RRAS), antivirus software, print server and storage. Also included were Explain text topics (internal to Windows Server) for security.

Senior Analyst / Writer

Confidential, Santa Clara, CA

Responsibilities:

• Analyzed, planned, and prepared deployment and QA/test documentation (test configuration, test strategy and plan/use cases, test tracking and resolution, results achieved/KPIs) and diagrams and illustrations into coherent white papers with Confidential partners and vendor alliances including Oracle, ISVs, and internal field and marketing/sales teams. In addition, wrote and revised technical and marketing documents. Deliverables described direct customer and embedded (OEM) solutions employing the Confidential virtualization and cloud computing platform including server, storage, infrastructure, and desktop (VDI) products, and system management and security technologies. Key among the partners involved in this effort were industries including major unified communications solution and product vendors, telecoms, healthcare, database/ analytics, al, and non-profits, among others.
• Specific types of deliverables planned and developed included detailed technical white papers, including primarily deployment testing, validation, and performance, and collateral such as success stories/case studies, product-solution briefs/leave-behinds, document templates/questionnaires, newsletters, and content including presentations/templates, sales battle cards, and demos/scripting.

Senior Analyst / API

Confidential, Bellevue, WA

Responsibilities:

• Analyzed and developed an approach document and evaluative research for deploying and publishing a client’s REST API, including detailed swim lane processes and a go-forward analysis and approach. This included the requirements for the supporting developer SDK and vendor web site including GitHub. Also, developed the initial Marketing collateral to introduce this API to customers including solution briefs that were derived from detailed partner and internal questionnaires.

Senior Analyst / Writer

Confidential, Santa Clara, CA

Responsibilities:

• Analyzed, planned and developed deployment and test information and graphics into coherent white papers with Confidential partners and vendor alliances, ISVs, and internal field and marketing/sales teams. In addition, wrote and revised technical and marketing documents. This included the initial structuring of the documents and involved the publication of templates for internal technical writing groups. Managed the production of wide variety of documents describing solutions employing Confidential virtualization and cloud-based computing products and data center technologies.

Senior Technical Analyst

Confidential, Redmond, WA

Responsibilities:

• Analyzed, planned, structured, documented, and developed the graphics for the Confidential Private Cloud Fast Track Architecture for Small Implementations validation document for their Windows Server 2012 engineering teams from scratch. The purpose of this document is to provide the fastest path for delivering a complete, end-to-end, integrated and tested virtualization or private cloud solution. The validation criteria program includes the architecture that defines the minimum requirements for computing, networks, storage, and virtualization for small implementations.
• The analysis involved an analysis of the technical hardware, infrastructure, and software needed in order for partners to develop a high availability “cluster-in-a-box” solution that would pass Confidential validation and logo requirements.

Senior Analyst / Writer

Confidential, Santa Clara, CA

Responsibilities:

• Analyzed, planned, and developed the process architecture for managing the development of individual projects/documents for solutions employing Confidential virtualization and cloud-based computing products and technologies. These documents were written for industries including unified communications, telecoms, healthcare, database/analytics, al, and non-profits.

Business-Technical Analyst / API

Confidential, Redmond, WA

Responsibilities:

• Analyzed, planned, and documented the Confidential Commerce Transaction (CTP) platform SDK document including APIs for account management, payment instrument, transaction, tax, and risk assessment, and email templates. This project required experience in financial and accounting data setup, maintenance, and reporting for partner/vendor accounts including OEM licensing.

Technical Sales-Field Analyst - Consultant

Confidential, Santa Clara, CA

Responsibilities:

• Analyzed, planned, developed, and documented a diverse, marketing/sales project related to the development of a messaging framework and collateral for HDS platforms. These storage systems include the USP V/VM, VSP, AMS 2000 series, and HNAS platforms and technologies/APIs including storage virtualization. Vendors included Confidential, Confidential, and Oracle server products, technologies, and infrastructure including server virtualization and cloud computing.

Business Analyst / Writer - SharePoint

Confidential, Redmond, WA

Responsibilities:

• Analyzed, planned, managed, developed, and documented the business and technical (SDLC) requirements for the Confidential Finance, XLRA BI/financial reporting application such as core revenue, pricing, and P&L reports. This project required experience in analyzing financial and sales data and reporting, and technology including metadata and APIs. This project included developing the processes and deliverables needed to ensure adoption within Confidential IT. Note that XLRA used Excel, Analysis Services, and SharePoint 2010 as key technologies.

Business-Technical Analyst / Writer

Confidential, Redmond, WA

Responsibilities:

• Analyzing the business and technical requirements for Tier 2/3 support and troubleshooting and developing best practices for Confidential Licensing’s large-scale OEM suite including business applications/systems for their sales channels, such as Sales Out. This project also included technical analysis of the network architecture/infrastructure for their data center.
• Designing and developing internal Confidential SharePoint sites top-down such as for OEM business operations, and to support disaster recovery/business continuity and vendor compliance for data center infrastructure and applications.
• Preparing an initial design for an internal SharePoint self-service capability to support sites dedicated to OEM business applications in order to reduce service requests and resources expended on SharePoint Confidential MSLI, end-to-end, to support future growth and improvement.

Business-Technical Analyst

Confidential, Bellevue, WA

Responsibilities:

• Analyzed, planned, and managed the development of ITIL/ITSM processes and a full, detailed services catalog. The catalog mapped to the SLAs/SOWs for monitoring and management for each of the customer service plans (service levels) provided by this IT managed services provider. This included developing an accompanying analysis to provide service desk/ticketing support and sales team and rollout.

Business Analyst / Writer - SharePoint

Confidential, Redmond, WA

Responsibilities:

• Analyzed, planned, developed, documented, and managed a series of diverse, large-scale projects. Overall, these projects included applications, infrastructure, and networks; business continuity/disaster recovery; IT/technology planning; business initiatives and processes.
• Projects included the preparation of BI scorecards (stoplights) to show the status of program implementation for senior managers and the overall health of the program initiative. The scorecard template included detailed data that enabled rollups for different management levels, and different levels of comparison.
• Technical documentation included planning, deployment, and implementation documents; white papers, case studies, online Help, presentations, and ; internal tools and templates, Web sites, and SharePoint sites. Projects included analyzing and developing best practices content for Windows Server 2008/2008 R2 for Hyper-V and Active Directory roles, SQL Server 2005/2008/2008 R2 including SAN/NAS storage, SharePoint 2007 (MOSS)/2010 including security, and Windows Storage Server (WSS), and Web Services on Devices (Windows Rally).

Business Analyst

Confidential, Bothell, WA

Responsibilities:

• Analyzed, designed, and managed the implementation of the engine rewrite of the Cingular to Merchants, Business-to-Business Catalog (CingToMe) including business requirements, use cases, project phases, technical requirements, testing, defect tracking, troubleshooting, and resolution. In addition, as a BA implemented updates to CPC and Walmart integration. This position also coordinated Redhat defect tracking and resolution of critical systems (CPC and Phoenix) including the analysis of Web Services and XML request/response logs.

Business Analyst / Writer

Confidential, Redmond, WA

Responsibilities:

• Analyzed, planned, developed, documented, and managed a series of projects involved with the analysis, design, and documentation of Confidential corporate programs, solutions frameworks (MSF, MOF, and SDLC i ), communication strategies, and projects to support business processes. Developed and updated content and templates (versioning) for Confidential ’s ITLC/SDLC ii (Plan, Deliver, and Operate) initiative. The ITLC includes a Plan stage that is Six Sigma based.

Business-Technical Analyst / Writer

Confidential, Redmond, WA

Responsibilities:

• Analyzed, planned, developed, documented, and managed the initiation and execution of disaster recovery (DR) rehearsal exercises for SAP R/3 - Confidential 's large-scale SAP systems and operations. The D-R system/business documentation included the development of technical failover/failback processes, requirements, and specifications to support production and restoration/sustainment.
• This project included implementing a solutions framework to support DR planning and testing exercises based on MSF and SDLC; developing a detailed SAP DR plan and an internal IIS Web site containing system and application testing-validation procedures, and QA approval checklists, in compliance with SOX and QA requirements; and developing a technical documentation plan to support Confidential 's SAP systems in all environments (primarily for Tier 2 technologists).

Consultant - Senior Technical Writer

Confidential, Redmond, WA

Responsibilities:

• Analyzed, organized, and developed planning/guidance documents-specifications for their Partner Solutions organization. The project included analyzing and developing planning and deployment documents for Confidential ’s Media on Demand (MOD) solution for wireless technologies and cell phones, and a white paper concerning Digital Rights Management (DRM). In addition, revised planning and deployment guidance for their Windows-based hosting solution for large-scale service provider networks (Shasta). These projects required knowledge of Confidential Server System products, including Windows Server 2003, SQL Server 2000, and software components; and common protocols and wireless standards and technologies.

Business-Technical Analyst

Confidential, WA and CA

Responsibilities:

• Analyzed, organized, and developed operational and technical processes for their Operational Services organization, including process plans, business-technical requirements, process instructions-procedures, and related technical-software-user documentation. Supporting this mobile information services provider required knowledge of their Service Delivery Network (SDN): wideband wireless infrastructure, NOC, and ground stations-satellite systems, including security; Business Operations: customer care-call center and billing functions; and Product Support: on-board aircraft systems and operational (logistics) support.

Business-Technical Analyst - Technical Writer

Confidential, Seattle, WA

Responsibilities:

• Analyzed, organized, and developed the logical structure and requirements for documentation to support the operation of their global computer operations center. Major projects included developing their disaster-recovery plan and supporting the live exercise, network architecture and security specification documents, and statistical studies. Other tasks included developing software-system design and technical design-specification documents, operations runbooks, and user guides for Internet-based applications. Tasks also included documents related to system communications, Internet systems, mainframe systems, midrange systems, and office systems.

Senior Consultant

Confidential, WA

Responsibilities:

• Analyzed, organized, and developed a technical white paper and datasheet for their Confidential XML Integration Engine software for their Marketing Communications organization.

Senior Consultant

Confidential, Bellevue, WA

Responsibilities:

• Analyzed, organized, and developed a mission-critical Web-online documentation system for their Network-Engineering Operations organization, including their broadband wireless infrastructure. This project included the deployment of software, hardware, and technical operations documents related to network design, installation, configuration, operations, management, and customer care, and Marketing, Real Estate, and IT. The Web-online system provided cross-platform Internet-Intranet support and portability via CD-ROM.

Senior Consultant

Confidential, Seattle, WA

Responsibilities:

• Analyzed, organized, and developed a System Development Kit (SDK) that described the operation of their proprietary Internet software application, including their e-Show Engine and software wizards.

Senior Technical Writer

Confidential, Seattle, WA

Responsibilities:

• Organized, developed, and produced user guides for their FiberMeter (Fiber System) hardware device and its software, including post-production support for language translations.

Senior Technical Writer

Confidential, Seattle, WA

Responsibilities:

• Analyzed, organized, and developed technical software documents that involved Lastword and supported the conversion of Enscribe data files to their SQL database (Tandem), including SQL data loading, error handling/ maintenance, and data validation. Developed SQL database naming standards, programming standards, and administration procedures.