Business Glossary Support Resume Sunnyvale, CA - Hire IT People

SUMMARY:

Senior Technical Writer with over 15 years of computer hardware and software documentation experience. Webmaster for enterprise and personal Wiki sites. Experience as an Advertising and Sales Promotion Specialist, and the editor/publisher of several newspapers and newsletters. Proven track record of adapting to changes in culture, technology, and job assignment. Mentor for other team members.

TECHNICAL SKILLS:

Computer Skills: Microsoft Word, PowerPoint, Excel, and Visio, Adobe Acrobat Distiller, Dreamweaver, Paint Shop Pro, SQL, MediaWiki/SourceForge/Confluence Wiki markup, Confidential Drive (Mail, Docs, Sites, and Groups), and Sharepoint.

PROFESSIONAL EXPERIENCE:

Confidential, Sunnyvale, CA

Business Glossary Support

Responsibilities:

Facilitated Confidential Business Glossary adoption by engaging with, and influencing a wide variety of people across dozens of business functions. Used program management skills to collaborated with stewards and stakeholders representing all Confidential business units to identify and establish high - quality enterprise-wide definitions.

Confidential, Mt. View, CA

Senior Technical Writer

Responsibilities:

Wrote and edited knowledge base articles, workflows, and Help files for Confidential Play Hardware Support. Wrote technical support materials and Help files for customer support teams, using Confidential Drive apps and HTML.

Confidential, Santa Clara, CA

Senior Tech Writer

Responsibilities:

Supported the design, development, and publication of user assistance collateral/technical documentation for new program management tools to be used by this global IT organization. Served as a primary contributor for al collateral in support of the rollout and adoption of a tool suite.

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

Wrote and edited Silicon-on-Chip (SoC) IP datasheets and product briefs for Confidential, a leader in electronic design automation (EDA) for the development of high-performance, low-power semiconductors used in mobile devices.

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

Supported the Cisco Collaborative Professional Services (CPS) portfolio of business service offerings by developing marketing collateral for channel partners and maintaining the document set on an internal Wiki. Also created templates and brought older documents into compliance.

Confidential, Sunnyvale, CA

Senior Writer and Technical Lead

Responsibilities:

Created and maintained documentation for Confidential DROID and other MOTOBLUR-based Confidential Android smart phones and tablets, consisting of 6-7 million activations. Created from scratch and maintained a Wiki site that evolved into a Confidential Site, a one-stop hub for Blur Services technology team members worldwide to collaborate and share information. Supported release notes for carriers and end users including HTML messaging delivered over the air (OTA) to handsets.

Confidential, Santa Clara, CA

Senior Technical Writer

Responsibilities:

Documented installation and maintenance procedures for high-performance enterprise and service provider switching and routing hardware.

Confidential, Sunnyvale, CA

Developer Marketing Specialist

Responsibilities:

Edited and published an online developer newsletter, provided content for the developer web site, answered developer email inquiries, and represented the company at user group meetings. Assisted in the development of datasheets and other marketing collateral for Palm OS developers.

Confidential, Mt. View, CA

Senior Technical Writer (Contractor)

Responsibilities:

As part of the QuickBooks Online Edition product development team, helped create and enhance a web-based set of solutions to help businesses manage their finances. Maintained and updated FAQs using HTML and XML for a signup wizard. Managed parts of the user interface screen text, and collaborated on the design of new screens.

Confidential, Sunnyvale, CA

Senior Technical Writer

Responsibilities:

Authored and maintained technical documentation for the Palm OS platform. Topics included a hardware specification, glossary, web browser, email application, and end-user manual. Collaborated with localization groups to ensure accurate multi-language translation of user interface (UI) text strings. Created a project for accurate terminology and usage corporate-wide, with emphasis on trademarks and branding.

Confidential, San Jose, CA

Senior Technical Writer

Responsibilities:

Researched and wrote online documentation for developers of FrameMaker+SGML applications and Acrobat plug-ins using the software development kit (SDK). Managed all aspects of the documentation project.

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Business Glossary Support Resume

Sunnyvale, CA

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