SUMMARY

• An experienced and innovative Human Resources Professional: Bilingual (English and Spanish) specializing in HR procedures including Labor Relations, HRIS, Recruitment and Training Management.
• Possessing experience in Project Operations management and supervision along with having a Solid Educational and Technical background in different industries. Experience with Labor Unions.
• Demonstrated strengths include assessing organizational needs, setting strategic direction, and implementing initiatives that enhance corporate performance.
• A business partner with operations to overcome complex challenges and deliver strategic solutions; a visionary leader who streamlines processes to boost enterprise - wide productivity and collaboration.
• Staffing, Employee Relations, Succession Planning, Problem Solving, Strategic Thinking, Management/Employee Development, Performance Coaching, Strong Conflict Resolution, Team Building, Instructing - Workshop Facilitation. Trained in EEO/Affirmative Action, ADA Law, FMLA, LOA, Unemployment, Workers compensation, Investigating Sexual Harassment complaints.

TECHNICAL SKILLS

Courses Include: Financial Management; Financial Business Management; Micro and Macroeconomics; Accounting; Human Resources; Principles of Marketing; Financial Math; Interest Rates; Calculus; Statistics; Physics; Communications; Chemistry; Biology; Webpage design; North American History; Latin American History

PROFESSIONAL EXPERIENCE

Confidential, Selbyville, DE

Human Resource Manager

Responsibilities:

• Employee and labor relations, investigations, grievance resolution.
• Management training and development. Responsible for maintaining staffing levels at 105%.
• Supervise security and medical departments.
• Union negotiations/HR subject matter expert.
• Ensures planning, monitoring, and appraisal of employee work results by training managers & supervisors to coach and discipline employees.
• Establishes strategies with business leaders to select and retain the diverse talent required to maintain a competitive advantage and to align with recruiting strategies.
• Coaches and mentors direct reports; assigns work according to availability, skills, and developmental needs; assesses performance and provides feedback to direct reports.
• Administer facility work rules and implementation of best practices and HR initiatives for maximum effectiveness.

Confidential, Troy, NC

Human Resource & Safety Manager

Responsibilities:

• Manage and administers insurance, retirement plan, other executive, and employee benefits programs
• Active in representing company in local charities.
• Prepares, files and maintains reports for workers compensation insurance carrier.
• Manages workers compensation claims. Conducts investigations and recommends corrective actions
• Conducts area labor market surveys to determine competitiveness in wages and benefits in the local area
• Prepares employee separation notices and related documentation, and conducts exit interviews to determine reasons behind separations
• Prepares reports and recommends procedures to reduce absenteeism and turnover
• Represents organization at personnel related hearings and investigations such as employment security commission, EEOC, etc.
• Manages companywide Safety and Health Program including safety committee, inspections, investigations, reporting and prevention. Advises on plant and office security concerns
• Manage job descriptions, position evaluations, promotions, transfers, and performance reviews.

Confidential, NC

Human Resource Supervisor

Responsibilities:

• Manages the recruitment, selection, hiring and orientation of hourly and salary employees.
• Draft, review and implement corrective action plans, performance improvement plans, terminations and reductions-in-force (layoffs)
• Union Avoidance training and initiatives.
• Leads the administration of Human Resources”HRIS” system, report writing and analysis, advanced data analysis and research analysis.
• Oversee payroll functions, benefits and policy enforcement. Organizes training programs to develop individual skills among work force.
• Work with all levels of managers, supervisors and hourly workers to maintain a stable motivated and informed work force (over 1,100 hourly employees).
• Manages a staff of five employees including two-salaried supervisors.

Confidential, Raleigh, NC

Human Resource Specialist

Responsibilities:

• Provided administrative support to the Human Resources Supervisor on all personnel matters and assisted with payroll processing, Verified I-9 documentation and maintained books current.
• Submitted the online investigation requests and assists with new employee background checks.
• Performed payroll/benefit-related reconciliations to General Ledger and other accounts.
• Conducted audits of various payrolls, benefits or other HR programs and recommended any corrective action.
• Assisted with the preparation of the performance review forms.
• Assisted with recruitment and interview process. Updated HR spreadsheet with employee change requests and processes paperwork.
• Assisted HR Director with various research projects and/or special projects. Filed papers and documents into appropriate employee files.

Confidential, Garner, NC

Lead Service Writer

Responsibilities:

• Monitor status of aging accounts and provide monthly explanation of unbilled receivables in excess of 60 days old.
• Assisted the financial department by maintaining knowledge of customer activity and billings.
• Liaised with insurers and solicitors regarding financial transactions.
• Managed vendor accounts, generating weekly revenue.
• Ensured that the sales process was smooth and both parties were satisfied with the results.
• Communicated effectively between customers and upper management to achieve desired goals.
• Efficiently helped customers over the phone in a professional and timely manner with sales.
• Successfully learned new software (Xerox) to be able to perform the required financial job.
• Solve customers’ problems to their satisfaction to ensure repeat business.

Confidential, Raleigh, NC

Assistant Manager

Responsibilities:

• Develop plan, conduct audits and variance analyses, process payroll and payroll reports and filings, and maintain/update accurate inventories.
• Balanced growth, referral activities, customer follow up, prospect building, administrative compliance and personal growth and development according to both a day-to-day and longer-term plan.
• Planned and managed resources (time, people, and budget) to run a productive practice.
• Directed a staff of 20 employees, including 2 Sr. Automotive Technicians.
• Overcame objections through clear communication and explaining the benefits of the products.
• Worked with upper management team to improve sales and customer satisfaction.
• Effectively worked in high pressure environments to meet monthly sales goals and manager expectations.
• Developed and implemented weekly budgets to stay within company budget.
• Responsible for ordering day to day products for store use.