Technical Writer RESUME ATLANTA GA - Hire IT People

employment history

2008 to Present Confidential,Alpharetta, GA

Technical Writer

Responsibilities:
Create, update and revise white print and online documentation in support of lottery gaming systems. Assist in developing, technical documentation in contribution to a total documents package, for both the Lottery commision and it\'s retailers.
Create Flash based multimedia as a promotional marketing tool and as part of bid proposal materials.
Additional writing experience:
Request for Proposals (RFP)
Context sensitive documentation
Online help system

Contract - 2008 Confidential,. Somerset, NJ

Technical Writer

Responsibilities:
Create, update and revise e - manual and Flash help documentation in support of a format conversion software suite for users in the medical billing field.
Assimilate user testimonials in contribution to website and printed sales material.
Published materials in .pdf and chm formats for email distribution.

1991 – 2007 Confidential,Branchburg, NJ
Technical Writer/Help Desk / Consultation and Instruction

Responsibilities:
Interface with Software developers; test applications; create; update context sensitive documentation, in support of a proprietary software application. This application consists of GAAP accounting, Fixed Assets and HR - Payroll modules, marketed to boards of education.
Create multimedia tutorials and promotional materials.
Give classroom instruction and/or onsite consultation to end users.
‘Help Desk’ support for clients of all levels; IT to enduser.

EXPERIENCE

·10 years experience in classroom instruction, help desk and product troubleshooting.

SKILLS

SOFTWARE SKILLS

Excellent written communication skills and public speaking skills.
Can handle multiple projects simultaneously and deliver work in a timely and professional manner.
Field technical background / Server and peripheral installation.
Certificate: MSSQL server database admin/ LAN environment.
Word 2007, 2003, v.7
MS Publisher
RoboHelp X5, X6, X8
Flash MX
Paint Shop Pro,
Adobe Photo shop
Adobe ImageReady CS2
TurboDemo
Goldwave Audio editor