SUMMARY

• Over 8 years of experience as Technical Writer, Information Architect / Technical Communicator / Trainer and Documentation Specialist. A results-oriented professional with hands-on experience of technical writing, technical communications, information designer/information developer and Document Management. Experience in documenting organization’s processes, products, and services. Well experienced in writing various types of documentation (print /publication, paper, electronic) from the conceptual point to the completion of the product, deployment and maintenance of the product / system. Expertise in various industries like pharmaceutical, IT & Computer Company, telecommunication & wireless technology, insurance & financial institutions.

ROLES & RESPONSIBILITIES:

• Around 6 years of experience in documentation for internal or external users like Business Users, Business Managers, and Project Managers.
• Developed various documents like Software user manuals, operational manual, installation guides, and quick reference sheets for users.
• Also wrote FAQ’s, How to’s, Trouble shooting guides for software and hardware products.
• Wrote web content / online content for intranet sites, various web based applications.
• Developed online help or online user guide for various applications (web based or stand alone).
• Worked on developing Procedural documentation, Process documentation for various processes or sub processes.
• Developed documentation for each phase of SDLC for various processes, products and services.
• Worked as Proposal Writer/RFP writer for Genesis Networks as independent contractor.

DOCUMENTATION EXPERTISE:

• Online help / web content
• Quick reference cards / guides.
• Maintenance manuals
• Multimedia presentations,
• Installation/configuration guides
• Trouble shooting guides
• Safety information guides
• General Information guides
• User manuals / user guides
• Tutorials (multimedia)-Instructional Design / Training materials
• Product bulletins.
• News letters
• Documentation releases,
• Policies & procedures
• Initiation Document / Proposals
• Reference Documents
• Release notes
• Technical Reports
• Requirements documentation
• Design Specification
• Technical Specifications
• Workflow diagrams
• Software documentation
• Technical papers
• White papers

INTERPERSONAL SKILLS / PERSONAL ABILITIES:

• Self-motivated, enthusiastic, and a quick learner with ability to understand diverse viewpoints in various scenarios in different industries.
• Works well as part of a team and also great ability to work alone with minimum supervision.
• Worked along with Business Users, Business Analysts, Program Mangers, Project Managers, Software Developers, and Testers for small and large-scale projects.
• Also coordinated between different departments like Project Manager’s Office, Quality Assurance, IT, Business Users / Clients office and worked along with everyone to ensure proper documentation of the project is done in all phases for release of the project.
• Proactive, persuasive and decisive to ensure on time delivery of the system from the conceptual stage to release and beyond.
• Excellent time management skills. 100% on-time delivery of projects.
• Excellent oral and written communication skills.

SOFTWARE & SYSTEM TOOLS:

Graphics – Microsoft Visio, Microsoft PowerPoint, Microsoft FrontPage, Microsoft Project
Corel Draw, Corel Painter, Adobe Illustrator, Adobe In Copy, Adobe In Design, Adobe Photo Shop Pro, Fireworks, Dream weaver MX, RoboHelp5, RoboHelp6, RoboHelp7, Captivate, Snag IT
Spreadsheet – Microsoft Excel
Others– eLearning, Share point, Documentum, Sourceforge, Power2Learn, HP Quality Center 8.2, and Sircon Producer Manager.

Operating System – MS-DOS, Microsoft Windows 95/98/ME/NT/XP
Databases – worked on MS Access, MS SQL, Oracle 8i, Oracle 9i, Oracle 10g, SQL Server, Toad

Programming Languages – C, C++, Java 
Concepts —OLAP, OOP’s

INDUSTRY GROUPS: Airlines, Telecommunications & Wireless Technology, Electronics, Pharmaceutical, IT Company, Insurance & Financial Institutions, Computer Manufacturing, E-Commerce

Experience

Confidential 10/08-07/09

TECHNICAL COMMUNICATOR / SR TECH WRITER PRINCETON, NJ

• Worked on internet marketing / e-marketing content for various products and services.
• Writing, editing and to proofread intranet web content for various clients.
• Maintaining the web content and web sites till the launch of websites for client’s on turnkey basis.
• Also supported the maintenance of the intranet websites by coordinating with the website owner team and IT team.
• Writing market analysis reports from time to time for various small and medium businesses and industries for improving business of clients.
• Also developed e-Brochures for various products and businesses.
• Worked product documentation like product bulletins, introductory manual, installation guides, user manuals, handbooks.
• Developed training materials for various web based applications.
• Also done systems testing and validation testing as per the s/w requirements
• Also worked on marketing materials for wide range of products like SMS tool, online movie tickets, and online air ticketing services, vacation packages.
• Also prepared the RFI’s, RFP’s for OS IT solutions and its clients for various business proposals over the last 3 quarters.
• RFP’s for IT and e-commerce services for clients.

Confidential 03/08-07/08

TECHNICAL WRITER SPRINGFIELD, MA

• Worked on new SAP application and leading insurance industry tool Sircon Producer Manager Web based application used for Appointments and Licensing Process.
• Developed new user guides for the SAP based application DSP for Enterprise Distribution Services team working for Mass Mutual United States Insurance Group (USIG).
• Developed new user guides for new SAP based application and leading insurance industry based tool Sircon for Carriers.
• Worked on Job Aids, Instructions designs for Training the Enterprise Distribution Services users for the USIG.
• Developed online help and online reference website for new Systems, Applications and Products based application for processes and sub-processes for US Insurance.
• Worked on developing Business Continuity Planning documentation for Mass Mutual Financial group (USIG) for Distributions Services Process (DSP-a SAP application) and Appointments & Licensing Process.
• Obtained good working knowledge of Appointments and Licensing, Credentialing requirements for insurance business in all the states in US and Puerto Rico.
• Written and Maintained requirements documents for the Appointments and Licensing process.
• Ensure effective proofreading process which ensures accuracy of end product.
• Developed the materials using the info-mapping standards for all the procedures and processes for proper documentation of the project.
• All the online reference documentation was written to keep the company complaint with the States.
• Also documented the reports, which are used for Market Conducts to improve the business.
• Developed proper documentation of Procedures in overlapping processes. Also developed huge process maps for the Processes and sub-processes.
• Documented Monthly and Quarterly reports and closing procedures, for the EDS department.

Confidential 11/07-02/08

TECHNICAL WRITER RIDGEFIELD, CT

• Working on developing new user manuals and web help for the already existing Clinical Trial Management Systems globally for the Boehringer Ingelheim.
• Developing Graphics at different levels For Example: workflows of the CTMS.
• Also developing the training materials for internal customers using the CTMS globally in the Booehringer Ingelhiem.
• Also working on online tutorials, reference sheets for the users of CTMS
• Also done proofreading for entire online help to ensure accuracy of the end product.
• Also working on the Training materials of Clinical Trial Registry for the Boehringer Ingelheim.
• Functional aspects covered in the CTMS are SDLC, Quality Assurance.
• Also supported documentation for quality investigations for validation engineering team.
• Documentation experience in documenting the electronic documents following the FDA (Food and Drug Administration) guidelines Title 21 CFR Part 11 for pharmaceutical Industry.
• Worked on various documentation for Validation on HP Quality Center 8.2 like Project Requirements, Project Test Plans, Test Specifications,Project Test Cases (Scripts) and System Configuration documentation.
• Also created traceability matrix for the project. Used HP QC for documenting in regulated environment. 21 CFR Part 11 compliance including usage of electronic signatures.
• Processing good knowledge of different functionalities of Clinical Trial Management system For Example: CTMS, Substance Responsibilities, Project Responsibilities, Study, OPU Contribution, Study Site Responsibilities, Budgeting, Grant Tracking, Cost Module, Remote Data Capture, External Compliance Requirements (USA, UK, and Aus), CTMS Reporting, and Clinical Trial Registry.

Confidential 01/07-11/07

DOCUMENTATION SPECIALIST WATERFORD, CT

• Developed and maintained all user assistance documentation for internal policies/procedures in print, online and web formats. Documenting organization’s internal processes, products, and services.
• Writing and editing intranet content that includes web application pages for intranet websites.
• Ensured intranet content integrity, message consistency, and adherence to the corporate vision.
• Obtained working knowledge of business applications to effectively communicate content to all developers and business analysts.
• Managed different projects and originated documentation concepts for internal procedures and reference materials.
• Created, produced and distributed internal and external corporate communications.
• Interacted with developers, testers, end-users and business managers to document operational processes, system modifications, reference materials, and user manuals for applications.
• Wrote and maintained weekly, monthly and quarterly reports and provide updates on the status of work.
• Using MS Project developed project plans, communication plans, risk analysis, 
  schedules and other project management deliverables.

Confidential 04/06-12/06

TECHNICAL WRITER MIAMI, FL

• Research, write, edit, and proofread technical documentation, such as user\'s manuals, product bulletins, training guides, quick reference guides, release notes, installation/configuration guides, safety information, and other collateral documentation for all software and wireless applications as needed.
• Also trained end users for the better use and understanding of S/W applications.
• Write and maintain documentation for Project Managers and Program Managers at different stages of the Software Development Lifecycle for software applications.
• Interviewed subject matter experts to develop basic accounting Visio Workflows for business units: Treasury, Sales, Taxation and Human Resources. Developed business unit Narratives based on the workflows.
• Ensured the accuracy of Checklists, tracked and evidenced the closure of gaps.
• Interacted with developers, testers, end-users and business managers to document operational processes, system modifications, reference materials, and user manuals for applications.
• Managed project workloads, schedules, scope and deadlines to eliminate constraints and ensure that company and project needs are met.
• Obtained working knowledge of business applications to effectively communicate content to all developers and business analysts.
• Worked with Business Users, Business analysts, Program managers, Project Managers, Scientists, Engineers, Technicians, Software developers, Testers, Project coordinators, Quality Assurance teams and Compliance teams to ensure
• Proper documentation of the processes and product throughout the various stages Of Product Development lifecycle.
• Managed project workloads, schedules, scope and deadlines to eliminate constraints and ensure that company and project needs are met.
• Managing and coordinating update schedules for all materials including engineering specifications, technical specifications, instruction sheets, technical notes, quick-reference cards, overhead presentations, reports, illustrations, and training materials. Reporting documentation for java reports & cognos reports for information for various datawarehousing projects
• Interviewed subject matter experts to develop basic Visio Workflows for Design documents, business workflows applications and modules.
• Worked on MS Visio, MS Project and developed project plans, communication plans, risk analysis, schedules and other project management deliverables. Worked with business users to document scope statements, define business requirements, perform analysis and assist in recommending and building new systems or improvements and redesign of current systems.
  - Participated in workgroup sessions, applies business experience and analytical skills to define recommendations and improve processes.
  - Worked with development staff to evaluate system packages, interview vendors, document functional requirements and recommend system solutions

Confidential 09/05-12/05

TECHNICAL WRITER GROTON, CT

• Worked with Project Manager to write documents iSLC Documents for the PLAN phase for both work streams of iSLC Project and PACC. Documented the Project Plan, Project schedules, Project Design, Project Change requirement documents for different versioning of the Project using the work stream Project of the PGRDi iSLC at the PLAN stage of the iSLC.
• Maintained Meeting minutes to track meeting agendas and action items on weekly basis.
• Worked with End Users, Developers, and Technical Leads to write the Project Requirement Document, Project Change requirements Document.
• Worked with Developers, Testers to write the documents such as Test Plans, Test Scripts, Test Cases, and Test Results to assure QA for the project.
• Wrote and maintained different Documents for clearing QA of the Project at different stages of SDLC (iSLC Documents) such as Planning, Designing, Development & Testing and Production using Documentum, Livelink.
• Also worked with the Project Manager and the QA/Common Engineering team to keep a track of the Signature Deliverable Matrix.
• Write and execute applicable documents, including user requirements, design and functional specifications, installation, operational, and performance qualification and validation protocols that are in compliance with site, corporate, and regulatory requirement as a Validation engineer for the s/w system.
• Also did iSLC Document Management for both paper and electronic documents.
• Also worked with the Project Manager to ensure all the documentation prerequisites are met at different stages of the iSLC checkpoints. And concerned authorities sign the Documents and the documents are properly managed.
• Also ensured that the electronic copy of the documents is posted to the document repository within the specified timeframe.
• Worked with Project Manager and Quality Managers to get the required iSLC documents cleared for the release of the Project and project versioning.
• Developed Snapshots and HTML pages to write the Help Pages for the Web Application with content provided from Subject Matter Experts, End Users, Developers and Project Manager for a Pharmaceutical Industrial based Web Application using Dream weaver and Fireworks.
• Also wrote the Quick reference sheet and the training materials for the web based scientific and research application.
• Worked on different web based tools like Source Forge, Live link, Power2Learn, Documentum along with MS Office Suite also worked on Dream Weaver MX.

Confidential 12/04-08/05

INFORMATION ARCHITECT HYDERABAD, INDIA

• Developed and maintained all user assistance documentation and internal policies/procedures in print, online and web formats.
• Writing and editing intranet content that includes web application pages.
• Ensured intranet content integrity, message consistency, and adherence to the corporate vision.
• Wrote company policies and procedures and user assistance documentation.
  Editing and maintaining company underwriting guidelines following the central and state lending guidelines.
• Obtained working knowledge of business applications to effectively communicate content to all developers and business analysts.
• Managed different projects and originated concepts for procedures and reference materials.
• Created, produced and distributed internal and external corporate communications.
• Documentation experience using Information Mapping and desktop publishing techniques to produce: also trained the end users using these materials.
• Print and Online Software and Hardware Documentation
• Installation, Maintenance and Support, Operations, and Users Guides
• Training Publications and Classroom Materials
• Intranet and Internet Website Development, and Web Content.
• Also kept tract of Minutes of meeting, Checkpoint meetings and to chart the action items from the various technical and product related meetings or conferences.
• Managed different projects and originated documentation concepts for internal procedures and reference materials for Whole Life, Endowment to Age 60,Group Variable Life and other Life Insurance products.
• Created, produced and distributed internal and external corporate communications.
• Interacted with developers, testers, end-users and business managers to document
• Operational processes, system modifications, reference materials, and user manuals for applications. Worked on MS Project to prepare project schedule development and project tracking for large, complex development projects, including preparing work breakdown structures and developing estimates. Worked on MS Project including resource planning and leveling, tracking actual work, analyzing schedule impacts and recommending solutions, providing project status reports.

Confidential 06/03-12/04

TECHNICAL WRITER HYDERABAD/ BANGALORE, INDIA

• Wrote and edited intranet content. Reviewed and edited web application pages, generated current graphics snapshots for a large-scale web application system.
• Wrote online help pages for the intranet web applications.
• Involved in multiple facets of testing, deployment documentation, updating help manuals, and documentation for new releases of already existing applications.
• Wrote SOPs, Best Practices, web application design, edited HTML pages, generated graphics, Web page mock-ups, performed user tests, execution of test plans and scripts; examined, recorded and documented observations on Web Software.
• Developed basic unit narratives for various process workflows for business managers, developers, testers and end users.
• Also worked a training specialist for internal financial products. Created, planned, designed, and produced a wide variety of online materials including: user guides, technical reference guides, newsletters, engineering specifications, technical specifications, instruction sheets, technical notes, quick-reference cards, overhead presentations, reports, illustrations, and training materials.
• Also worked as a Technical communicator / Information architect at different offices like Information technology department, Quality Assurance, Project Management Organization at the same time to coordinate Large Scale products in different industries.
• Experienced in document management system for various products in various industries for both paper documents and electronic documents. In the Document Management systems mostly worked on documents for Retrieval, Filing, Security.
• Worked on MS Project to project planning and tracking, project management tools and processes, scope development and change control management, budget management and estimations, and preparation of material for Senior Management across DPS, DOMS and Corporate Collections.

Education

Bachelors in Electrical & Electronics Engineering.
Diploma in Computer Applications.

Certification in Technical Writing and Documentation.
Certification in Corporate Communications.
Workshop on Project Management Body of Knowledge (PMBOK) –Third Edition from a PMI REP for qualification to take the PMP exam from the PMI. Program ID: 2389-PPW101 dated March -31-2007.