Documentation Department Manager Resume New York, NY - Hire IT People

Summary

Accomplished documentation specialist with twelve years of experience creating online help, user manuals, technical reference guides, training programs, e-learning solutions, white papers, marketing material, websites, and audit documentation. Significant experience managing documentation teams and interacting with department heads.

Technical Summary

SOFTWARE: Word, FrameMaker, RoboHelp, MadCap Flare, Adobe Captivate, Excel, WordPerfect, Visio, Adobe Acrobat, SharePoint, WebWorks, QuarkXPress, PageMaker, Excel, PowerPoint, SnagIt, PaintShopPro, Dreamweaver, Lotus Notes, Documentum
HARDWARE: PC, Macintosh
OPERATING SYSTEMS: Windows 7, Windows XP, Windows Vista, Windows 2003, Windows NT
PROGRAMMING LANGUAGES: Visual Basic, ASP .Net, Java, C, C++, XML, HTML
STYLE GUIDE: Chicago Manual of Style, 15th Ed.

Professional Experience

Confidential, New York, NY
Documentation Department Manager (2006 – 2010)

Delivered high quality online help, user guides, technical reference guides, training guides, company policy documents, and internal documentation for MicroEdge, the leader in grant management software.
Interacted daily with the company CEO, department managers, software developers, trainers, QA, help desk personnel, and clients.
Overhauled the department’s file-sharing procedures by moving all documents to SharePoint.
Streamlined documentation delivery by helping to set up and manage the MicroEdge Solutions Knowledgebase, a client-facing website containing all user documentation and known software issues.

Confidential, New York, NY
Senior Technical Writer (2003 – 2006)

Created quick reference guides, user manuals, system analysis guides, online help, and internal websites for Company IT.
Created FDIC and Sarbanes-Oxley audit documentation and documented internal risk management procedures.
Proofread and copyedited department documentation.

Confidential, New York, NY
Technical Writer Manager (2002 – 2003)

Managed a team of three writers and interacted with department managers to plan and staff all user documentation projects.
Created online help, user guides, quick reference guides, department policy manuals, and procedure guides.
Created e-learning solutions for McKinsey consultants describing how to use internal software.

Confidential, New York, NY
Technical Writer Consultant (2001)

Created online help for a website content management tool for Aventis Corporation, a pharmaceutical company located in New Jersey.
Wrote RFPs describing the scope of the project and the information included.

Confidential., New York, NY
Technical Writer (1999-2001)

Created and designed user documentation and online help for a major internet advertising company. This documentation described how online advertisers could use DoubleClick’s DART technology to serve internet ads.

Confidential, New York, NY
Technical Writer Consultant (1999)

As the senior technical writer, wrote and maintained online help for a defined contribution software firm in Manhattan. This documentation described how users could use InvestLink software to manage their defined contribution accounts.
Interacted daily with the company CEO, trainers, and developers.

Confidential, Cambridge, MA
Technical Writer (1998-1999)

Wrote and maintained user documentation and online help for application performance management software products. This documentation described how IT organizations could use Programart’s application performance software to measure system efficiency.

Education

Technical Writing Masters Level Certificate
Confidential University

Bachelor of Arts, Writing
Confidential University

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Documentation Department Manager Resume

New York, NY

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