Professional Profile

A highly skilled, creative, and results-driven Technical Writer/Editor and Administrator offering a decade and a half of progressive industry experience, a passion for excellence, and the ability to work under fast-paced, high-volume, time-sensitive conditions.Manage multiple responsibilities simultaneously, and consistently exceed established goals and objectives. A team-player and leader demonstrating high-levels of accuracy that offers meticulous attention to detail.Recognized for capacity to work autonomously as well as collaboratively and interact effectively with all levels of support staff and management. Flexible when accepting assignments and responsibility while applying superior troubleshooting, critical-thinking, and problem-solving skills.Strong written, oral, and technical aptitude.

Core Competencies

• Writing/Editing/Proofreading
• Documentation Production
• Project & Program Management
• Technical Support/Training
• Quality Assurance Standards
• Research/Investigation/Analysis
• Customer Relations/Service
• Executive & Staff Assistance
• Process Innovation/Improvement

Technical Addendum/Software

• Adobe FrameMaker 10
• PaintShop Pro X4
• Microsoft Excel
• LiveLink (PDM)
• Copy Exactly
• Adobe Acrobat Pro X
• SnagIt
• Microsoft Power Point
• PeopleSoft (HRMS)
• ISO 9000 Standards
• Microsoft Word
• Visio
• Open Office Suite
• Syspro (ERP)
• SEMI Standards

Professional Experience

Confidential, San Francisco, CA Dec. 2011 - Present
Administrator to Director and Co-Director - Architecture Department
Seamlessly communicated between multiple departments including Payroll, Curriculum, and Human Resources for a leading academic institution offering accredited degrees in eighteen (18) areas of art and design.

• Developed and employed processes and procedures to improve and enhance departmental efficiency.
• Generated reports, produced queries, and entered payroll using PeopleSoft/LMS.
• Helped create new instructor hiring procedures, assisted with the grading process, and planned various events.
• Oversaw Work Scholars; provided the required direction on projects and tasks.
• Assistedthe Director and Co-Director by remaining in continuous contact with Student Representatives and relaying any issues/feedback.
• Provided exceptional service to the public; greeted walk-ins and answered and directed student calls.

Selected Accomplishments:

• Provided solutions for organization of projects, documents, and procedures; created a filing system for faculty to easily access important archive materials needed for school accreditation.
• Processed and maintained files on all forms pertaining to faculty; updated and processed course syllabi.

Confidential, Milpitas, CA Feb. 2007 - Nov. 2011
Technical Writer II
Supported Engineering, Manufacturing, Field Service, and Training Departments by providing clear and concise documentation for a manufacturer with an extensive array of proprietary technologies in optics, software, and systems integration.

• Completed projects from start to finish including the initial writing in the clean room to documentation release.
• Evaluated and enforced quality control; detected and resolved potential/actual deviations.
• Reviewed and edited emails, presentations, letters, etc.written bynon-native English speaking employees in the Engineering, Manufacturing, and Quality Control departments.
• Cross-trained staff on software programs including MS Word, MS Excel, Adobe FrameMaker, and Adobe Acrobat.
• Produced engineering change orders (ECO), bill of materials (BOM), and operational method sheets (OMS).

Selected Accomplishments:

• Instrumental in the company transition to Intel's Copy Exactly policies which required strict adherence to form and function of the manufacturing materials and documentation processes.

Confidential, Santa Clara, CA Aug. 1995 - Jan. 2007
Technical Publications Specialist III (Apr. 1997 - Jan. 2007)
Wrote several hardware manual sets including Maintenance, Installation, Safety, Site and System Preparation, and Schematics for a global provider of innovative equipment, services, and software.

• Managed projects from initial editing to the releaseof documentation to the project data management (PDM) LiveLink system.
• Edited and incorporated red-lines from Engineers, Safety Managers, and Project Managers for manuals, procedures, technical bulletins, and best-known methods (BKM).
• Maintained responsibility over all departmental administrative duties; coordinated events, initiated supply requisitions, and managed the internal documentation including departmental policy and internal processes.

Selected Accomplishments:

• First staff member to successfully transfer all documentation into the LiveLink system; accomplished task prior to the deadline.
• Assistedin the company transition to ISO 9000 standards; produced high-quality documentation and created work flow processes for the PVD (Physical Vapor Deposition) division.
• Recipient, Team Quarter Award, 2002 and 2004.
• Winner, Employee of the Quarter, 2000 and Silver Award, 1999.

Administrative Assistant III - Technical Publications Department (Aug. 1996 - Apr. 1997)

• Managed the division retrofit program; forecasted, ordered, and shipped retrofit kits to the field on-time and within assigned budget for each retrofit project; collaborated with the Finance Department on project approval, funding, labor costs, and procurement.
• Created non-relational databases; monitored and maintained retrofit project and system configuration data.
• Provided technical bulletins to management and engineers on potential field retrofits, the proper ordering of parts, and appropriate reportingof project completion.
• Used the configuration database; cross-trained personnel on software and pulled reports.
• Prepared internal documentation, created new employee materials, and worked with each facility for new employee station set up; organizedand executed departmental events.

Selected Accomplishments:

• Crafted a procedure manual designed to train personnel on the retrofit process; helped ease the workload transition from Santa Clara, CA to Austin, TX.

Master Scheduling Assistant (Aug. 1995 - Aug. 1996)

• Entered incoming orders for new tools; provided accurate data entry of ordered parts.
• Worked in tandem with Planners, Buyers, and Project Mangers; coordinated the acquisition and on-time delivery of materials through meetings, e-mails, and other communication.
• Collaborated with purchasing, vendors, and engineers to close lead time gaps; successfully managed and reduced part shortages.
• Created PowerPoint presentations; documented part shortages, lead time and vendor issues, and the various solutions required to achieve on-time delivery.
• Performed a wide variety of administrative/clerical duties including mail processing, office supply management, front desk reception, data entry, filing, and faxing; prepared, assembled, and disseminated memos, generated reports, and developed and updated spreadsheets.

Certifications

• Certificate in Technical Publications, De Anza College, Cupertino, CA

Honors

Honorarium for Completing a Technical Review on the Textbook
Introduction to Semiconductor Manufacturing Technology, Version 2, 2011(SPIE.org)

• South University Bachelor's Degree in Business Admin focus on Leadership and Management
• Coursework Completed Toward an Associate\'s Degree in Liberal Arts