EDUCATION

(BA, English - Minor, Anthropology).

Completed internship with First Market Research focusing on product analysis and functionality of products. Assisted in the writing and tabulating of product surveys.

Worked 40 hours per week at Harris Publishing as a Database List-Builder. Assisted in designing layouts and graphics for publications.

WRITING TOOL KNOWLEDGE

Oracle, SAP, WebSphere (IBM), Linux, HTML, UNIX, XML, SGML, SQL, SaaS, SOAP, DocBook, Adobe RoboHelp, Captivate, Confluence, FrameMaker, PageMaker, XMetaL, SDL TriSoft, Share Point Server, Compuware Changepoint, InDesign, InfoPath, other EPIC tools, Illustrator, PhotoShop, and Acrobat; Visio, PowerPoint, VM Ware, DreamWeaver, Microsoft Active Directory, Excel, Project, and Microsoft Word.

PROFESSIONAL EXPERIENCE

Confidential,Senior Technical Writer [Contract]
August 2011 – December 2011
On assignment at Luminex Corporation creating lab product user manuals/ quick guides and creating design labels while updating product specifications. Working on lab testing equipment as well as developing company policies and procedures. Created user documentation for using FrameMaker to XMetaL and SDL TriSoft (Publication Manager) for module framework document re-utilization with DITA (XML).

Confidential,Content Writer, Third Party Management [Contract]
June 2011 – August 2011
On short-term assignment at OneWest Bank\'s loan servicing center, content sourcing and drafting bank policy documentation regarding business relationships with third-party vendors. Helped draft vendor assessment scorecards with benchmarks. Unit worked with Agile scrum framework to update and publish new mortgage rules before August 2011 federal court-mandated deadline. Using Confluence, collaborated with information technology (I.T.) subject matter experts and loan policy professionals to write a comprehensive corporate policies and procedures stored on SharePoint regarding the handling, maintenance, and customer disclosure regarding consumer loans (Customer Mortgages).

Confidential,Technical Writer [Contract]
February 2011 – April 2011
Working at Dell Computer Corporation, writing and editing instructional material related to the Dell Output Manager remote printer management server. Advising printer services product managers with product transition outline to complete version transition. Modified multi-chapter user guide (with TOC) while supervising direction of product content, design layout and training information. Creating and updating new product component graphics, server product specifications, API software framework, and FrameMaker transition to DITA (XML) authoring and product logo. Identifying and ensuring all marketing claims and vendor product components are still applicable and in current industry compliance.

Confidential,Project Manager/Technical Writer
January 2009 – December 2010
Providing Technical Writer/ Editor services (to clients like Navteq, Inc. and Yahoo, Inc.) drafting instructional documentation for servers, software, and peripheral products as well as composing systems analysis documentation. As Project Manager, oversaw direction of webmaster duties for small businesses, modify and update company websites and content data points with stand alone as well as internet-accessible SaaS (software as a service) products. Using Abode FrameMaker, DITA (XML) authoring and Captivate, created and modified books (chapters with TOC, index) for clarifying and updating marketing specifications for associated products and services.

Confidential,Technical Writer
August 2008 – December 2008
Writing technical documentation and sales/ marketing collateral in support of Visual Click’s SaaS (service on demand) products. Drafted and launched CPTRAX Administrative Guide manual in Adobe FrameMaker (227 pages), a multi-chapter user guide (with TOC, index) for operating and creating file server monitoring, API libraries and protocols, Quick Reports, and Custom Reports of recorded access information. Also, created CPTRAX designer help in Adobe RoboHelp. Created Sarbanes Oxley information brochure explaining how CPTRAX and DSMETER could compliment new financial integrity compliance initiatives. Edited and launched Windows and Novell product guide for DSRAZOR, DSRAZOR for GroupWise, and DSMETER file tracking software for compliance with EDI and FSC usage. Using Adode Connect with customers, developed product-tailored case studies. Drafted product specifications for sales guide.

Confidential,Technical Writer
June 2008 – July 2008
Consulting with maintenance subject matter experts on wafer film assembly process. For internal use, part of Agile team which documented and modified engineering maintenance and machine assembly instructions, creating applicable TechGuides using Visio, PowerPoint, and InDesign graphic software. Editing and proofreading existing documentation supply chain/ vendor instructions for handling consistency. Consult with program manager and course developers to formulate correct procedures and plan future unit documentation services

Confidential,Technical Writer - Marketing Analyst
January 2008 – April 2008
Based at Texas Guaranteed Student Loan, use FrameMaker, Word, and PowerPoint to document, edit and analyze new technical instruction/ marketing collateral for AdvanTG Web and Loans By Web interface applications. As part of Agile scrum team, Organize technical and marketing working groups to develop new instruction for upcoming software product releases, according to industry EDI, as well as specific state and FSC regulations. Facilitated new product web support with FrameMaker to XML document transition. Proofreading ongoing TG promotional content. Used Adobe Captivate for web video presentations. Write and update various web content and promotional product brochures.

Confidential,Technical Writer - Project Manager
August 2007 – November 2007
At Dell Parmer Campus PS-2, documented, researched and edited consumer instruction processes for Dell desktops and portables. As a Project Manager, met with cross-functional engineering and development teams via Adobe Connect. Measured customer documentation needs for Dell system peripherals (printers, third-party accessories). QA testing for instruction on multiple operating system platforms (PC, Linux), versions, with EPIC tools. Audited current software/ hardware development. Planned internal documentation support for sustaining products.

Confidential,Instructional Designer/ Trainer
November 2006 – February 2007
Assigned to Fidelity Investments in Northern Kentucky, (with ADDIE model feedback) applied goal-oriented and relevancy-based Adult Learning theory to design a course schedule and implementation benchmarks for Accounts Payable/ Receivable inventory software for use with IBM WebSphere infrastructure. Used Mercury Quick Test to measure application process and responses expressed in MicroStation API (unicode string functions) at remote terminals. Trained pilot user group in Columbus, Ohio. Collated user experience data to product development group.

Confidential,Technical Writer, PCs & Mini(s)
June 2006 – September 2006
Document, create, and provide analysis for workstation and server support for corporate US Bank networks. Provide FrameMaker documentation for group interaction scenarios between corporate (internal) and retail (bank branch) platforms via MS Project. Audited process flows between retail banking and corporate backbone quality control programs. Writing and proofreading former Microsoft documents for web conversion. Explore better quality assurance processes for testing applications (regression and user) in Development (MS Project-based, Linux) as well as, MicroStation API (unicode string functions), IT and secure intranet environments (some SAP interface, planning for internal SOAP integration framework [applying XML], VM Ware virtual server). Designed group organizational forecast memorandum.

Confidential,Product Instructional Designer
May 2006-June2006
Worked with Share Point Server to frame documentation and syllabus information for paint thinner chemical separation and preservative inclusion. Feedback from Agile (scrum) working group, implemented Adult Learning theory principles to simply Co-chaired a cross-functional working group with plant director, regulatory specialist, and brand manager to conceptualize and approve paint thinner manufacturing process and production workflow.

Confidential,Marketing Label Coordinator, Consumer Brands
June 2005 – April 2006
Design and create industrial product labels for JohnsonDiversey Consumer Brands division. Develop product design and container packaging for air-cleansing aerosol, liquid sanitizer, and washing powders. Utilized and implemented AutoCAD to analyze scenarios for can size revision implementation for JohnsonDiversey manufacturing facility. Coordinate label component process with outside vendors as well as specialized art agencies. Wrote and verified marketing copy and claims.

Confidential,Instructional Designer
April 2005 – June 2005
Applying the ADDIE model process, designed syllabus for energy utility reader information for maintenance and repair technicians. Utilized Adult Learning principles to develop a practical teaching curriculum which applied a problem-solving methodology for learning. Clarified functional data points and mapped alternative workarounds. In cross-functional groups, interfaced with programming and development managers to create remote/ repair site headquarters protocol to answering and resolving maintenance calls.