SUMMARY:

• Successfully implemented Documentum, FAST Search, Websphere and Kofax applications.
• Managed team of 12 members and delivered project in time as per the client's requirement.
• Extensively used Documentum Administrator to administer and maintain the document management system.
• Expertise in User Administration and creation of roles, groups and ACLs.
• Hands on experience in Installing, Administering and supporting Kofax Accent Capture.
• Involved in upgrading from Kofax8 to Kofax10.
• Experienced in installing, configuring and administering EMC Documentum products including Content Server, FASTIndex Server, Webtop, DA and BPM related configurations in complex environments.
• Experienced in monitoring and maintaining complex system capabilities such as Full text indexing, content replication, FAST Search, Web Publishing, Site Caching Services Source Target, Records Manager, Autonomy Verity Enterprise Search, eRoom and Webshpere Application Server.
• Pharma experience includes GxP , Good Manufacturing Practices GMP and Standard Operating Procedures SOPs.
• Experienced in 24x7 global support environments and solve technical operational issues spanning 1st, 2nd and 3rd level support.
• Resolve critical problems by raising cases with EMC Direct Contact and liaising with others.
• eRoom Administration - Siteminder Configuration, SSO, Diagnostic, Scheduler, Heartbeat and Site messaging.
• Experience in executing DQL andAPI queries through Shell scripts, Batch files and RepoInt.
• Experience creating Custom Documentum Job using DFC. Creating Custom Objects. Handling Workflow and Life Cycle.
• Migrated eContent Server from version 4i to 5.2.5 SP3 to 5.3 and to D6 with DIXI Dump-Load.
• Self-starter, fast learner with strong personal and group communication skills and good and trouble-shooting capabilities. Also skilled in documentation, user presentation and user trainings.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

ECM Consultant

Roles Responsibilities:

• Successfully implemented Documentum, FAST Search, Websphere and Kofax.
• Gathered client requirement and on-boarded more than 15 applications.
• Providing on-call 24X7 application support for Documentum, Websphere, FAST and Kofax.
• Documentum Administration, Web publishing, Production maintenance and support, enhancements.
• Fine-tuning and performing routine checks.
• Configured and customized Workflows and Lifecycles.
• FAST Collections: create, clean and delete. Update Collection configurations and recrawl and refresh collections.
• Managing ESP: Start and stop.
• Requirements Validation. Creating Custom Documentum Job using DFC. Customizing and Configuring Webtop using WDK. Creating Custom Objects. Handling Workflow and Life Cycle.
• Planned and executed migrations: Content Server from 53 SP5 to 6.5 SP1 and Kofax 8 SP5 to Kofax10.
• Coordinating and Managing Offshore team.
• Installation, configuration, and administration of Documentum Content Server and related components.
• Routine maintenance checks for Documentum, Kofax, and Websphere.
• Familiar with support processes Virtual Ticket and RFC Request for Change .
• Organizing, executing and Preparing change management request. .

Environment:D6.5SP1 Content Server, Web publisher, DA, Webtop, DFC, Kofax Ascent Capture,Websphere 6.1, AIX 6, Oracle 11g, SQL and JBoss.

Confidential

Roles Responsibilities:

• Architecting and Implementing Documentum Suite of products.
• Daily maintenance and providing end user support.
• Craft architecture solutions for IT situations involving Internet, Intranet, and Extranet Web Technologies.
• Creation of POC integrating adobe, Documentum and scanner application using DFS 6.5.
• Provide architecture solution in IT projects and issues involving all aspects of content management - Document Management, Web Content Management, Scanning and Input, Collaboration Content Management and Records Management.
• Conduct business process analysis through a variety of means including executive interviews. Drive needs assessments, and then preliminary and final designs utilizing Web technologies for the front-end solution. Interface with appropriate peers to align to back-end technologies as needed.
• Research, study, analyze, and communicate Global Web technology trends to and from customers and peers. Proactively identify opportunities to apply Web technology to business and IT processes.
• Interface with Global IT Enterprise Architects to gain concurrence on tactical and strategic IT direction. Advise on details of IT functionality, costs, benefits, business case, and then oversight on implementation requirements through a standard project development lifecycle.

Environment:D6.5SP2 Content Server, D6.5 SP2Composer, Web publisher, DA, Webtop, SCS, DFC, DFS, Content Intelligence Services, Integration with SAP, Red Hat Linux, Windows 2003 Server, Oracle 10, SQL and JBossServerSQL Server 2000, IIS Server and Active Directory.

Confidential

Roles Responsibilities:

• Oversee day-to-day management of the global eRoom Program Management Office.
• Work with Information Services Relationship Managers to assess the needs of business clients as they relate to eRoom.
• Provide direction to internal Information Services organizations to ensure a robust support and deployment approach for eRoom.
• Lead eRoom upgrade eRoom 7.3.3a to eRoom 7.4.2.
• Experienced working on approval processes like Change Management and Incident Management.
• Manage existing Statement of Work SoW clients and conduct satisfaction surveys to ensure quality deliverables.
• Liaising with onsite and offshore contractors.
• Experience with Pharmaceuticals regulations like GxP , Good Manufacturing Practices GMP and Standard Operating Procedures SOPs.
• Handled support tickets using HP OpenView Service Center.

Environment:eRoom 7.3.3a with Plug-in 7.3.4, Windows 2003 Server, SQL Server 2000, IIS Server and Active Directory. BHP Billiton, Wollongong AustraliaJul 2005 to May 2008

Senior Software Consultant

Confidential

Roles Responsibilities:

• Trouble shooting customer problems in Documentum, eRoom and Verity Enterprise Search.
• Documentum Administration, Web publishing, Production maintenance and support, enhancements.
• Fine-tuning and performing routine checks.
• Configured and customized Workflows and Lifecycles.
• Requirements Validation. Creating Custom Documentum Job using DFC. Customizing and Configuring Webtop using WDK. Creating Custom Objects. Handling Workflow and Life Cycle.
• Migration of Content Server from 525 SP3 to 5.3 using McLaren's Solo, DocLoader, Bluefish DIXI.
• Installation, configuration, and administration of Documentum Records Manager and Retention Policy Services.
• Designing and implementing Records Management practices using Documentum's Records Manager and/or RPS modules.
• Routine maintenance checks for Documentum and eRoom through Remedy - Queue Management.
• Familiar with support processes Trouble Ticket and Work order Resolution / Response time .
• Organizing, executing and Preparing change management request. Providing on-call 24X7 support.

Environment :Documentum Administration 5.2.5 SP3 , 5.3 and D6, Web Publishing, Site Caching Sevices, DCO, DFC, Desktop 525 53, Webtop 525 53, WDK Webtop Customization, IBM Websphere, eRoom 7 Windows 2003, Linux and Remedy.

Confidential

Roles Responsibilities:

• Organized JAD sessions to gather design specifications and build the migration roadmap.
• Installed and configured Documentum e-Content Server 5.2.5, WDK 5.2.5 and WebLogic 8.0.
• Performed migration of Data using McLaren's Docloader.
• Migration involved a series of operations such as migrating security model, object model, folder structure and content.
• Gap Analysis between two releases was performed and the application was upgraded.
• Admin Procedures and Jobs were created to monitor the Docbase object model and recover orphan objects.
• Updated and created custom object types, user defined groups, ACL's and lifecycles using Application builder and deployed them using DocApp installer.
• Involved in installing Captiva InputAccel server and client.
• Created and configured various module instances using process developer in InputAccel.
• Involved in writing event handler routines using VBA for detecting various attributes in the document.
• Involved in Search, Advanced search customizations for the WebTop.
• Customized the look and feel of the WebTop client.
• Installed and configured Digital Asset Manager DAM 5.2 for controlling digital assets of the company which includes training materials video, audio, power point presentations .
• Troubleshoot complexities that arise in managing Docbase, InputAccel server and its operation.

Environment:Windows 2003 Server, Oracle 9i, Documentum eContent Server 5.2.5, BEA Web logic Platform 8.1 SP2, WebTop 5.2.5, WDK 5, JSP, Servlets, Docbasic, DQL, API, Application Builder 5.2, Captiva InputAccel 5.1, DAM 5.2, Docloader