Job Description: 

Experience working in networking or a network operations center department.  Primary role involves monitoring critical infrastructure and network related components,performing an initial triage of incidents, and escalating incidents.

The NOC Network Engineer is responsible for technical support, maintenance and monitoring of highly available and complex District Government enterprise network infrastructure. Primary role involves monitoring critical infrastructure and network related components, performing an initial triage of incidents, and escalating incidents.

Analyst Role and Responsibilities:

•             Monitor global network infrastructure (Solarwinds, Splunk, HP Apppulse, and Sitescope)

•             Contribute to Root Cause Analysis for customer/internal outages and recommend resolutions

•             Document infrastructure procedures for internal support

•             Prioritize workload to ensure service and project delivery targets achieved

•             Review new network designs and changes to ensure that they meet Operational Acceptance Criteria and are supportable

•             Update design documentation for internal and customer support

•             Contribute to Continuous Service Improvement

•             Support after hour and weekend on-call duties for global trading and office support.

Key Accountabilities:

•             Ensure network availability maintained

•             Ensure network issues are resolved in accordance with OCTO service level agreements

•             Ensure persistent problems are diagnosed and resolved

•             Ensure Changes do not cause business outages or issues

•             Ensure accuracy of network documentation

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CONTRACT CATEGORY DESCRIPTION - Network Engineer/Specialist

Responsibilities:

1. Provides technical guidance for directing and monitoring information systems operations. Designs, builds, and implements network systems.

2. Directs compilation of records and reports concerning network operations and maintenance.  Troubleshoots network performance issues.  Analyzes network traffic and provides capacity planning solutions.

3. Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance.

4. Manages the purchase, testing, installation, and support of network communications, including Local Area Network (LAN)/Metropolitan Area Network (MAN)/ Wide Area Network (WAN) systems.

5. Performs system-level design and configuration of products including determination of hardware, OS, and other platform specifications.

6. Plans large-scale systems projects through vendor comparison and cost studies.

7. Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment.

8. Provides quality assurance review and the evaluation of new and existing software products.

9. Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations.

10. Provides input to policy level discussions regarding standards and budget constraints.

11. Supervises all personnel engaged in the operation and support of network facilities, including all communications equipment on various platforms in large scale or multi-shift operations.

12. Supervises complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities.

13. Monitors and responds to hardware, software, and network problems.

14. Provides the routine testing and analysis of all elements of the network facilities (including power, software, communications machinery, lines, modems, and terminals).

15. Utilizes software and hardware tools and identifies and diagnoses complex problems and factors affecting network performance.

16. Troubleshoots network systems when necessary and makes improvements to the network.