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Job Description:

An IT service manager’s role within a company entails designing, creating and maintaining the company’s IT services. While driving the organization's IT group, the IT services manager endeavors to build up a dependable IT services and enhance the association's current IT service infrastructure

The IT service manager’s main task is to provide the proper and reliable IT service to the company’s external customers. His or her undertakings can incorporate consistently building the CRM database, concentrating on deciding and addressing clients' needs, planning new services, and updating existing ones in accordance with the best practices of project management, including cost and schedule estimation and risk analysis. IT service managers are responsible for maintaining a high-level standard when managing the organization's IT services, and for anticipating and investigating any issues that may arise, either with the organization's IT systems or a customer's.

Job Duties/Responsibilities:

Strategy, Planning, Budget, and People Management

• Responsibility for the administration and association of the everyday operations of IT Services guaranteeing a consistent administration is given to the association which meets the association's vital objectives.
• Management of IT support staff including performance management, motivation, and training and organize the IT Services departments day to day duties.
• Conduct growth analysis, capacity planning, availability, and service continuity management.
• Develop and manage, with the support of the CEO and Senior IT Services Manager, the operating budgets and proposals.
• To monitor the performance of services with a view to pursuing particular or recurring problems and providing proficient reports to management, senior staff and/or suppliers.
• Communicate to stakeholders across the organization, both internally and externally.
• Participate actively in the annual planning process, including developing and executing individual work-plans, assessing and providing feedback on plans consistently.
• Effectively use Internal Applicant Tracking System.
• Work with HR and Immigration Teams respectively on a day to day basis.
• Provide direction and support to all levels of management on compliance and employee relations issues
• Partner with HR colleagues to ensure consistency in policy/process/program frameworks and implementation in functional areas.
• Conducts self-audits/ mock audits and executes plans to continuously improve HR practices and ensure compliance with regulatory and legal requirements.
• Liaises with external counsel, potential assignees and new hire candidates to determine appropriate work visas, prepares US immigration petitions for temporary work visas, visa extensions and permanent residence applications, and ensures employee immigration records are maintained and retained.
• As the point of coordination for immigration matters, briefs constituents on policy, program and processes, including overview of required documentation.
• Manages the company immigration policy and processes and continually reviews immigration procedures and legal status of foreign national employees.
• Provides guidance and counsel to managers and employees regarding immigration issues including the interpretation of immigration policy, process and procedures.

Specialist Knowledge/Required Skills:

• At least 7 years of experience in IT industry.
• ITIL Certification in IT Service Management.
• Experience working on Insurance and HealthCare domains. Relevant Certifications Preferred.
• Thorough knowledge of human resources, Immigration and management practices
• Experience working on Agile and Waterfall methodologies.
• Experience with Software Development Life Cycle and Software Testing Life Cycle.
• Coordinate with Programmers, Developers and help with on-boarding if necessary.
• Perform Technical Interviews to applicants.

Education Requirements for the Position

The minimum qualification required for the performance of the above specialty occupation duties is a Bachelor’s Degree in Computer Science, Information Systems, or Engineering with relevant experience.