Job Seekers, Please send resumes to resumes@hireitpeople.comShort Description: Receive, process, present data and information regarding our weekly Infrastructure Service Requests
Complete Description: Responsible for gathering business and technical requirements during the client kick off meetings. Consult SMEs (Subject Matter Experts) on tasks required to complete integrated projects for all Telecommunication services; such as, WAN, WLAN, MLAN, Security, Contact/Call Centers, Telephony, and Video. Manage multiple projects based on Agency assignments.
? Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.? Ability to obtain and report business and technical requirements? Facilitate review sessions to discuss projects? Excellent customer and communication service skills? Work with multiple network platforms, such as; WAN, MLAN,WLAN, Security, Voice, and Video? Disseminate information effectively to all teams, customers and technical managers? Understand a large and complex network environment
? Facilitate meetings with clients to gather requirements for all IT solutions and to identify impacted business processes and determine best process and IT solution integration.? Ability to obtain and report business and technical requirements? Facilitate review sessions to discuss projects? Excellent customer and communication service skills? Work with multiple network platforms, such as; WAN, MLAN,WLAN, Security, Voice, and Video? Disseminate information effectively to all teams, customers and technical managers? Understand a large and complex network environment
Skill | Required / Desired | Amount | of Experience |
Bachelors Degree | Required |
Organization Skills | Required | 3 | Years |
Comunication Skills | Required | 3 | Years |
Experience in a large enterprise setting | Highly desired | 1 | Years |
Experience with multiple network platforms | Highly desired | 1 | Years |
Experience working with multiple network lines of service | Highly desired | 1 | Years |
Experience working within a Telecommunications environment | Highly desired | 1 | Years |
Experience in Customer Service | Required | 3 | Years |
Experience working with ChangePoint | Required | 2 | Years |
Experience working with Microsoft Project | Required | 2 | Years |
