Job Description:

11-15 years of experience.  Responds to and diagnoses problems through discussion with users.

IE 9 and later - 4 to 5.

Be able to move equipment for desk movements and setups.

New user setup.

System imaging.

Years of experience needs to be all hands on not including training. Candidate needs to be able to hit the ground running and work with the team without additional training. Contract job description is relevant for this position and should be used.

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CONTRACT JOB DESCRIPTION

Responsibilities:

1. Responds to and diagnoses problems through discussion with users.

2. Ensures a timely process through which problems are controlled.  Includes problem recognition, research, isolation, resolution, and follow-up steps.

3. Supervises operation of help desk and serves as focal point for customer concerns.

4. Provides support to end users on a variety of issues.

5. Identifies, researches, and resolves technical problems.

6. Responds to telephone calls, email and personnel requests for technical support.

7. Documents, tracks, and monitors the problem to ensure a timely resolution.

8. Provides second-tier support to end users for either PC, server, or mainframe applications or hardware.

9. Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problem.

10. Simulates or recreates user problems to resolve operating difficulties.

11. Recommends systems modifications to reduce user problems.

Minimum Education/Certification Requirements:

Bachelor’s degree in Information Technology or related field or equivalent experience.

Please use this table to list the skills noted in the Required/Desired section of the requirement.  In addition, please respond with the years of experience for each skill and the last time each skill was used.  Add or delete rows as necessary.